:Internal Only/System Down Emergency Process

Revision as of 16:13, 19 March 2019 by JP (talk | contribs) (→‎Open Tickets with Appropriate Vendors)

System Down Emergency Process

Platforms

If any of the following platforms become inaccessible or more than 1 agent is unable to login, please perform the following:

  • Salesforce
  • Avaya (Phone System)
  • uJet -Lorex LiveChat Platform
  • DahuaWiki
  • LorexWiki
  • LearnDahua

Email

  • steven.mei@dahuatech.com
  • jp.wenger@dahuatech.com
  • nicky.gunakan@dahuatech.com

Open Tickets with Appropriate Vendors

  • Avaya-
  • uJet-
  • Salesforce->Dahua IT-
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