Newsletters/2019/Q1

Tech Support Newsletter-2019 Quarter 1

Dahua Wiki Optimizations

Updated interface for the following pages:

• Main_Page
• Support
• SmartPSS

New Pages

Recorders	Cameras	Software	Other Products

New SmartPSS Version 2.002.8 Released

SmartPSS
Version		Download Links
SmartPSS Latest

Project Name:	SmartPSS
Version	V2.002.0000008
Base Platform	V2.002.0000007
Operation Platform	Microsoft Windows XP/Windows 7/Windows 8/Windows 10(32/64 bit)

New Function

1.Configuration of Statistical Parameters of Number of Binocular Passenger Camera Area

2.Decoder devices support adding multiple TV walls

3.Decoder Device Supports Network Channel Wall

4.Attendance module adds first-in and last-out reports in report query

5.Attendance module adds the function of neglecting attendance record in N minutes

6.Attendance module adds support for custom attendance events

7.32 segmentation is added, and 36 segmentation is supported by custom module.

8.Face database information such as ID card and name support multi-channel and multi-face database query, modification and deletion

9.Because of equipment problems, NVR and DVR equipment shielding intelligent analysis module.

10.Shielded Video Talk module.

Migration to New Telephony Platform

Dahua Technology USA's Technical Support Department's phone system migrated away from Mitel, to a much more reliable Avaya phone system on March 28, 2019. This new phone system will provide better reporting, and communication with our customers. This will allow us to resolve more tickets, in less time.

Name	Department	Phone Number	Email
Dahua North America-Technical Support	Technical Support	877.606.1590	Support.USA@DahuaTech.com
Dahua North America-Dealer Line	Technical Support	866.302.6735	dealersupport.usa@dahuatech.com
Dahua North America-Internal Only Tech Support	Technical Support	866.302.6735	InternalSupport.USA@dahuatech.com
Lorex Technical Support	Technical Support	877.755.6739	Support@LorexTechnology.com
Empower Technical Support	Technical Support	949.204.3226	empowersupport@unisight.net
LeChange Technical Support	Technical Support	800.883.4120	support.usa@lechange.com
ADT (Alpha) Technical Support	Technical Support	877.609.1936	alphasupport.usa@dahuatech.com

NOTE: The Salesforce integration with Avaya is still pending. Call center will be functioning on limited reporting temporarily until integration is setup and working 100%. We do apologize for any inconvenience or delay.

Bug Report

• SmartPSS Playback Jumping or Skipping
• FLIR+Dahua IPC=Infinite Loop