:DNA BiWeekly Meeting

Revision as of 19:42, 6 November 2017 by JP (talk | contribs) (Desk.com)

Dahua North America Tech Support Meeting Information

Call In-Bridge Info

Participant Code: 104-357-739-22

Participant URL: https://join.shoretel.com/conference/10435773922

Local dial in: +19179427142

Additional Calling Info: Canada Dial in +1 (647) 558-3006

Schedule

Date: November 8, 2017 @ 11:00AM-12:00PM PST

Topics

  • Shoretel = Mitel
  • Salesforce
  • New Serial Tracker

Feature of the Week

Related Article:

Feature:

Description:

Firmware

News and Info about Firmware

Backend

Trends

Inbound Call Volume

October 30, 2017 to November 3, 2017

Desk.com

pChart

{| class="wikitable"

|+Created and Resolved Cases |- |Day of Week |Created Cases |Resolved Cases |- |Monday |60 |54 |- |Tuesday |57 |32 |- |Wednesday |45 |40 |- |Thursday |65 |54 |- |Friday |58 |39 |- |Total |285 |213 |}

Shoretel / Mitel

Inbound Calls-866.606.1590
Total 335 100%
Answered 132 39.4%
Unanswered 203 60.6%

pChart

Weekly Breakdown
Inbound Calls-866.606.1590
Day of Week Date Total Answered Unanswered Percent Answered
Monday Oct 31, 2017 86 21 65 24.4%
Tuesday Nov 1, 2017 60 31 29 51.6%
Wednesday Nov 2, 2017 83 40 43 48.1%
Thursday Nov 3, 2017 80 29 51 36.2%
Friday Nov 4, 2017 System Down System Down System Down System Down
Total Week 1 309 121 188 39.1%


pChart

Developer Corner

New on the Wiki

New on LearnDahua

Sales Training

  • NVR Sales Training- NVR sales training focusing on key feature, and product capabilities. Suitable for all audiences
  • IP Fixed Camera Sales Training- IP-Fixed-Camera sales training focusing on key feature, and product capabilities. Suitable for all audiences.
  • IP Panorama Camera Sales Training -IP Panorama Camera sales training focusing on key feature, and product capabilities. Suitable for all audiences.
  • HCVR & XVR Sales Training - XVR and DVR Sales training focusing on key features, and product capabilities. Suitable for all audiences

External

  • N/A

Internal

  • Technical Certification Online Resource
  • Technical Training
  • Technical Assessment
  • Presentation Resource
  • HCVR & XVR Internal Training
  • DSS Introduction
  • Technical Support Operations

New Hires

  • Barry Rossen
  • William Valencia