Notice: Firmware Links Under Maintenance We are currently undergoing maintenance on all firmware links. If any links are inaccessible, please email or contact Tech Support for the firmware. We appreciate your patience during the maintenance, thank you for your understanding.
:DNA BiWeekly Meeting
Contents
Dahua North America Tech Support Meeting Information
Call In-Bridge Info
Participant Code: 104-357-739-22
Participant URL: https://join.shoretel.com/conference/10435773922
Local dial in: +19179427142
Additional Calling Info: Canada Dial in +1 (647) 558-3006
Schedule
Date: November 8, 2017 @ 11:00AM-12:00PM PST
Topics
- Shoretel = Mitel
- Salesforce
- New Serial Tracker
Feature of the Week
Related Article:
Feature:
Description:
Firmware
News and Info about Firmware
Backend
Trends
Inbound Call Volume
October 30, 2017 to November 3, 2017
Desk.com
Day of Week | Created Cases | Resolved Cases |
Monday | 60 | 54 |
Tuesday | 57 | 32 |
Wednesday | 45 | 40 |
Thursday | 65 | 54 |
Friday | 58 | 39 |
Total | 285 | 213 |
Shoretel / Mitel
Total | 335 | 100% |
Answered | 132 | 39.4% |
Unanswered | 203 | 60.6% |
Weekly Breakdown
Day of Week | Date | Total | Answered | Unanswered | Percent Answered |
---|---|---|---|---|---|
Monday | Oct 31, 2017 | 86 | 21 | 65 | 24.4% |
Tuesday | Nov 1, 2017 | 60 | 31 | 29 | 51.6% |
Wednesday | Nov 2, 2017 | 83 | 40 | 43 | 48.1% |
Thursday | Nov 3, 2017 | 80 | 29 | 51 | 36.2% |
Friday | Nov 4, 2017 | System Down | System Down | System Down | System Down |
Total | Week 1 | 309 | 121 | 188 | 39.1% |
Agent Weekly Breakdown
Agent | Answered Calls | Abandoned Calls | Resolved Cases |
Jack Bao | |||
Barry Rossen | |||
Denis Boulet | |||
Collin Bromfield | |||
Rodney Carrigan | |||
Nathan Grefe | |||
Peter Hall | |||
Dylan Lee | |||
Michael Petone | |||
Mark Navarro | |||
Gordon Waughan | |||
JP Wenger | |||
Frank Wilkins | |||
William Valencia | |||
Michael Yacono |
Developer Corner
New on the Wiki
New on LearnDahua
Sales Training
- NVR Sales Training- NVR sales training focusing on key feature, and product capabilities. Suitable for all audiences
- IP Fixed Camera Sales Training- IP-Fixed-Camera sales training focusing on key feature, and product capabilities. Suitable for all audiences.
- IP Panorama Camera Sales Training -IP Panorama Camera sales training focusing on key feature, and product capabilities. Suitable for all audiences.
- HCVR & XVR Sales Training - XVR and DVR Sales training focusing on key features, and product capabilities. Suitable for all audiences
External
- N/A
Internal
- Technical Certification Online Resource
- Technical Training
- Technical Assessment
- Presentation Resource
- HCVR & XVR Internal Training
- DSS Introduction
- Technical Support Operations
New Hires
- Barry Rossen
- William Valencia