:Scripts

Call Scripts

HDD Troubleshoot

Try this:

1. Unplug the DVR.

2. Open the case.

3. Disconnect the hard drive.

4. Boot the DVR back up with the hard drive disconnected.

5. Let the system run for a few hours and see if the system crashes.

Please let me know the outcome and we can take it from there.

Thank you for contacting Dahua Technology USA Support

Password Reset

Disconnect power to your DVR and wait 15 seconds. Reconnect power and boot up the DVR. The account will no longer be locked. If you don't remember you login password please follow the below instructions to reset your DVR's password:

Make sure to input this information on the DVR itself.

To reset the password to defaults try entering these password resets once. It will reset your system to the defaults:

(Will only work today) Login: admin Password: xxxxxx or xxxxxx

or

(Will only work tomorrow) Login: admin Password: xxxxxx or xxxxxx

Please review the following information regarding changing the password; this will tell you how to change your account password after it has been reset.