:SF Update

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Salesforce Dev Log

Week 1

Complete

-Deactivated all accounts in Desk.com -Removed all email routing into, and out of Desk.com -Rerouted all email accounts into Salesforce -Create Outbound Change Set, "DNA New Queues" -Create Sales Queue -Create Honeywell Queue -Delete LiveAgent Queue -Delete Group 1 Queue -Delete Group 2 Queue -Delete Group 3 Queue -Remove Serial Tracker Icons -Remove Dahua Wiki Icons -Remove Submit -Remove Reassign -Rerouted inbound E2C support.usa@global.dahuatech.com from Queue, "All DNA Tech Support" to "New Case Queue" -added LeChange Queue -added Honeywell Queue

Pending

-Add Company field for Contact -Add ADT to Where Purchased -Updated, "DNA VoicemailRouting" Workflow -Added Madeline to CallCenter -Added Madeline to New Case Queue, and All DNA TS Agents Queue -Add "support.usa@lechange.com" to Email-to-Case in Sandbox -Added, "DNA Honeywell Queue" workflow -Added, "Video Intercom" to "Problem Type" case field -Delete Duplicate Collin account

Bug Hunt

-William Valencia can't change case ower: 4117 +Status = Resolved, Owner Changing to Voicemail Queue

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