:SF Update

Revision as of 20:22, 19 December 2017 by JP (talk | contribs)

Salesforce Dev Log

Week 1

Complete

  • Deactivated all accounts in Desk.com
  • Removed all email routing into, and out of Desk.com
  • Rerouted all email accounts into Salesforce
  • Create Outbound Change Set, "DNA New Queues"
  • Create Sales Queue
  • Create Honeywell Queue
  • Delete LiveAgent Queue
  • Delete Group 1 Queue
  • Delete Group 2 Queue
  • Delete Group 3 Queue
  • Remove Serial Tracker Icons
  • Remove Dahua Wiki Icons
  • Remove Submit
  • Remove Reassign
  • Rerouted inbound E2C support.usa@global.dahuatech.com from Queue, "All DNA Tech Support" to "New Case Queue"
  • added LeChange Queue
  • added Honeywell Queue

Pending

  • Add Company field for Contact
  • Add ADT to Where Purchased
  • Updated, "DNA VoicemailRouting" Workflow
  • Added Madeline to CallCenter
  • Added Madeline to New Case Queue, and All DNA TS Agents Queue
  • Add "support.usa@lechange.com" to Email-to-Case in Sandbox
  • Added, "DNA Honeywell Queue" workflow
  • Added, "Video Intercom" to "Problem Type" case field
  • Delete Duplicate Collin account

Bug Hunt

  • William Valencia can't change case ower: 4117
  • Status = Resolved, Owner Changing to Voicemail Queue
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