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:Salesforce Quick Reference
Revision as of 16:51, 21 December 2017 by JP (talk | contribs) (Created page with "=Salesforce Quick Reference= ==Case Status== Always change this field first. ;-None- :Case is available to all agents. Same as Open ;On Hold :Not in use, yet. ;Escalated...")
Salesforce Quick Reference
Case Status
Always change this field first.
- -None-
- Case is available to all agents. Same as Open
- On Hold
- Not in use, yet.
- Escalated
- Not in use, yet.
- Open
- Case is available to all agents. Any agent able and willing to take the case, may do so, and assign the case to themselves
- Pending
- Email to customer has been sent, case has been opened, and we are waiting for a response from customer.
- Resolved
- Issue resolve, no further action needed.
- New
- Case is available to all agents. Same as Open