:Salesforce RMA Process
Revision as of 21:36, 17 April 2018 by JP (talk | contribs) (Created page with "=RMA Process= ==Description== This article will show you how to handle a case where the product has been deemed defective, and needs to be RMA'ed. ==Prerequisites== * A Sale...")
RMA Process
Description
This article will show you how to handle a case where the product has been deemed defective, and needs to be RMA'ed.
Prerequisites
- A Salesforce account
Step by Step Instructions
1. Change case status to, "Pending RMA approval".
2. Change, "Case Owner" to "JP Wenger" or your supervisor.
Case will be reviewed within 24 hours, updated, and reassigned back to requester, or updated with further troubleshooting instructions.
