:Process/Reporting February
Contents
February 2019
Week 1: February 4 to 10
Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed |
---|---|---|---|---|---|---|---|---|---|
Dahua North America | 537 | 80 | 102 | ||||||
FLIR | 334 | 31 | |||||||
Lorex | |||||||||
Empower | 2 | 1 | |||||||
TOTAL |
Week 2: February 11 to 17
Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed |
---|---|---|---|---|---|---|---|---|---|
Dahua North America | 501 | 74 | 97 | ||||||
FLIR | 300 | 19 | |||||||
Lorex | |||||||||
Empower | 3 | 0 | |||||||
TOTAL |
Week 3: February 18 to 24
Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed |
---|---|---|---|---|---|---|---|---|---|
Dahua North America | 406 | 61 | |||||||
FLIR | 391 | 17 | |||||||
Lorex | |||||||||
Empower | 4 | 1 | |||||||
TOTAL |
Week 4: February 25 to March 1
Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed |
---|---|---|---|---|---|---|---|---|---|
Dahua North America | |||||||||
FLIR | |||||||||
Lorex | |||||||||
Empower | |||||||||
TOTAL |