:Device Credentials

Revision as of 18:16, 20 March 2019 by JP (talk | contribs) (FAQ)

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Chart

Series User Name Password
LNR6100 series, LNK700 series, LHB800 series, LHB900 series, LHA400, LHA800, DV800, NR810, LHV5000. LHWF1000, LHWF2000 admin Device Id and date generated
LHV1000, LHV0000, LNR100, LNR110, DNR200, DNR300, DNR100 admin Generator #1 Note: Only works on Device not EWS/SW
LNR300, LNR200 root Generator #2 Note: Only works on Device not EWS/SW, Once you access the unit, make sure you set to factory default to change the password
LH030, LH040, LH150, LH160, LH041, LH060, LH070, LH050 admin Generator #3 if Gen 3 does not work try 519070 or 2467Ld
LHV0000, LHV1000, LHV2000, M3100, M4200,  DNR100, DNR200, DNR300, DNR400, DNR500, LNR400 DV700, DV800, NR900, NR800, LNR100, LNR110, LNR600, LNR500, LNR6100 admin Generator #4 if Gen 4 does not work send the device ID with the date of the system via chat
LH110 (Old FW - On Device), LH120, LH130, LH140 (Old FW), LH010 (Old FW), LH150, LH160, LH041, LH060, LH070 admin 519070 or 2467Ld or Gen #3
LH110 (Old FW - EWS) root 519070 or 2467Ld or Gen #3
LH140 (New FW), LH150 (Old FW), LH010 (New FW), LH020, LH030, LH040, LHD200, LH110 (New FW),LH041, LH060, LH070, LH050 admin 2467Ld or Gen #3
LNR200 (Old FW), DHU600, DHU500R, LH600, L20WD, L23WD root 2461357

Legacy Units

Series User Name Password
D3000 (D3200 and D3300) admin 000000 or 2467Ld
L20WD800, L22WD, L23WD root 2461357 (Default: Admin/1234) 
LH300, LH310, LH320, LH330, LH340 0 5897 (On Device Only)
LW3451X, Care ‘n’ Share, BB4300, BB3400 On The Device Reset button on device
LNC200, LNC100 On The Device Reset button on device (resets to Lorex)
LBN511 On The Device Reset process in manual
SD Series, LW2710, LW2910, LW2730, LW2930, LW2400, LW2310 Unsupported (Skype) Unsupported (Skype)
LHD100 admin 23446
L19WD, SG19LD, DHU500B ADMIN 82998299 (No Password by Default) or 1238168715
DHU104 ADMIN itxadmin1234
DH230(4 - 8 -16 channels) On The Device Press and hold 10+ and down button until “Admin Password Initialized” appears (resets to 000000) - Press and hold UP + 10 to access service menu for factory default
DH216+R On The Device Press and hold 2 and 5 until “Admin Password Initialized” appears (resets to 000000) - Press and hold 1 + 5 to access service menu for factory default
LH400, DH200 (New FW) On The Device Press and hold 2 and up button until “Admin Password Initialized” appears (resets to 000000)
DH200 (4 - 8 - 16 channels) On The Device Press and hold 2 and up button until “Admin Password Initialized” appears (resets to 000000) - Press and hold 1 + UP to access service menu for factory default
DH250  (8 & 16 channels) On The Device Press and hold up and down button until “Admin Password Initialized” appears (resets to 000000) - Press and hold UP + RIGHT to access service menu for factory default
LHD1042001, LHD1082001 On The Device Press the middle button 20 times then ESC 1 time. Message will appear “Do you want to erase the setup file?” click Yes to reset the unit to factory defaults.
LH100, LH108 admin or 000000 20818
LH400 On The Device (Up Arrow) + 2 (hold for 10s) 
SG19LD804-161, SG17LD804, L500, DHT Series admin 8288 (Default: Admin/1234 or Admin/12345)
SC21CD5444UQ-A80, SC21FD3044-161, SG21FD3044-161 admin 8992
DH100 (4 - 8 - 16 channels) admin 12888
L104 On The Device 444123, ie. CH 4, 4, 4, 1, 2, 3 
VB308 admin 45954598 (Default: 11111111)
DXR43000, DXR4180, DXR4280UQ admin 8992 (or look for jumper reset on board)
SG15OD, SC325000, L284 On The Device FF, PLAY, CH1, PLAY, CH1 and CH2 (Default:111111)
L204, L208 On The Device Press ENTER 30 times, DVR will reboot with password cleared 
L154-81, L164, L174, L310 On The Device Remove Cover. Inside will be a Lithium Circular Batter. Remove for 2 mins. 

FAQ

Look for
Solution

1.       Is the password permanently reset?

With the latest Lorex models (besides legacy/eol) the password that is provided by tech support is a temporary password. It is valid for the day it is generated for.

2.       Is the customer using it in FLIR/Lorex Secure?

The password must be used in the software/EWS and on the system itself. The password reset will not work in the FLIR/Lorex secure as they do not support temporary passwords

3.       What password generator should be used?

Depending on which platform, model, firmware version the system has there are different password generators that must be used

4.       LNK/LHA/LHB/ECO/D3000 [newer firmware] (Analog/Wireless) systems

Lorex_SuperUser_PWD, SuperUserPassword, SuperUserPassword-LOREX password generator see below

Older ECO systems use Lorex Stratus for the app, D3000 is Digi Summit, LNK/LHA/LHB use Flir/Lorex Secure (temporary password will not work)

5.       LHV/LNR/DNR/M(MPX/Multi-format) systems

Superpassword, Local device reset code password generators see below

Flir Cloud or Lorex Cloud application is used depending on the part number. Flir/Lorex Secure will also work for newer Lorex part numbers (however temporary password will not work there)

6.       Older ECO/D3000 systems (older firmware) and other systems

Use the hardcoded permanent passwords to reset the password for the customer. It’s recommended not to disclose the password.

7.       If the customer doesn’t have a monitor

Use the application (ex Flir Cloud) to reset the password or ask the customers permission to do a remote session (due to privacy and security) and reset using the EWS/Software

8.       Customer cannot see date/time on the monitor

This may occur if the customer didn’t plug in cameras. The customer will need to plug in cameras if there is no date/time displayed.

9.       Password isn’t working

Make sure correct password generator is used and you are not entering it in the Lorex/Flir Secure app. Also ensure the customer is entering it in correctly and that you have the correct device-id/date-time and the firmware version.

10.   If the customer doesn’t have a computer at the site

Ask the customer for permission to obtain and connect using the device-id and reset the password using the appropriate client software or app (if applicable)