:Internal Only/SOP/Troubleshooting Motion Detection Recording
Troubleshoot Motion Detection Recording
Purpose
This procedure provides guidance about how to troubleshoot motion detection and recording questions and issues.
FAQ
Detection
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Description |
Troubleshooting Steps |
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Possible cause(s) of the issue |
Ask the customer the following questions:
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Model number of DVR/NVR |
For additional information and diagnostic purposes |
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Firmware version of DVR/NVR |
For additional information and diagnostic purposes. To also ensure that it is up to date to ensure that firmware doesn’t play an issue make sure it is up to date if and when possible. |
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Camera model number and firmware being used |
Specify the camera model number and the firmware version (if applicable) |
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Verify recording presets (MD recording, schedule settings) |
Schedule must be correctly set and configured for each camera for each day depending on the model from the appropriate menus and interface |
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Verify recording status |
For Dahua NVR/DVR’s the recording status must be set to auto/schedule and not set to off in the storage – recording area |
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Verify HDD status |
HDD must be set to read/write and it must be recognized and formatted to record. If the HDD isn’t formatted it will not record even if it is seen |
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Run through factory default and formatting |
If HDD is unformatted it will not record and it must be formatted to initialize the HDD. Factory default must also be tried to make sure it is not an issue with any settings that could be conflicting or causing issues. Factory default(s) should also be done through the EWS of the IP Camera or the OSD (for BNC primarily) Threshold/sensitivity and regions should be used and adjusted accordingly (after a factory default). If adjusting the above parameters make sure to adjust accordingly. However, keep in mind to adjust sensitivity and threshold at the same time in -5/+5 intervals or with similar incremental numbers (-10/+10) and test with the customer if applicable. |
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Region configuration |
When defaulting the system always use the default motion detection region and adjust accordingly (if necessary). The entire screen must be set up to detect motion on the pixel grid (out of the box config) |
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Motion detection period/schedule |
Motion detection period(s) and schedule(s) must also be troubleshot to ensure that it is set up to record motion detection in any areas where applicable (ie schedule, period, etc) |
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Sensitivity/Threshold |
Sensitivity and Threshold are mutually exclusive parameters. When troubleshooting always use the default sensitivity and threshold (varies from units but sometimes it’s 80/0 by default) and adjust accordingly using intervals of 5-10 max and test with the customer. |
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Post-Rec/Pre-Rec |
Post recording and pre-recording time are also possible troubleshooting options that may be used if the customer wants to catch more of an event before or after an incident or event happened. They may be adjusted depending on the circumstances and if sensitivity/threshold troubleshooting has been exhausted or configured but the customer wants finer control over motion detection. |
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Recording settings and parameters |
What resolution, bit-rate, frames per second is the cameras configured for |
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Number of cameras |
Verify the number of cameras the customer has |
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Is the issue resolved? |
If yes skip next steps, if no proceed to next steps |
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Next steps |
If the issue cannot be resolved it may require RMA of the following:
Power adapter HDD Camera(s)
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