:Internal Only/SOP/LNW16XF LNWCX-F

LNW16XF LNWCX-F

Purpose

This procedure provides guidance in troubleshooting the standalone 1080P active deterrence Wi-Fi camera that uses the Lorex Home application. Model numbers are LNW16XF / LNWCX-F

Procedure

There are multiple troubleshooting steps/questions that can be done to diagnose and resolve issues with the LNW16XF/LNWCX-F. Please refer to the following FAQ

FAQ

Resetting the Camera

1. Use the included access tool to remove the service compartment cover:

2: According to the instructions push and hold down the reset button for 10 seconds and the camera will make a noise/popping sound when it has been successfully reset

Differentiating Between 2.4Ghz and 5Ghz (very important):

• If you see two Wireless networks which belong to you, one is a 2.4Ghz network and the other is a 5Ghz network
• If you see multiple Wireless networks (ie more than 2) you may have a 2.4Ghz network, 5Ghz network and possibly two guest networks (can have a 2.4Ghz and a 5Ghz guest network)
• Camera must connect to a non-guest network (as guest networks usually have intranet access limitations and restrictions)
• If you see two wireless networks with a similar SSID and one has 2 or 2.4/24G and the other says 5/5G then that is a dual-band router with 2.4Ghz and 5Ghz networks active
• All wireless routers have a 2.4Ghz band, however most newer routers have dual band 2.4Ghz, and 5Ghz. Some may even have multiple 5Ghz networks.
• From 802.11N and onwards most routers have 2.4Ghz and 5Ghz (making it a dual-band router)
• Using an Android smartphone for example and connecting to the Wireless network you may then go into the settings. This will show you if it’s a 2.4Ghz or 5Ghz network.
• Applications such as Wifi Analyzer will show which networks are 2.4Ghz or 5Ghz networks
• The model number of the router as provided by the customer will also help to determine what Wireless capabilities it has by a simple lookup on the manufacturers specifications and website