:Internal Only/Avaya
Contents
Avaya
To-Do
- Fix inbound calls to Canada
- Get Realtime Reporting Tool access
- Fix outbound caller ID, displaying "513.864.0099" currently
Links
Instructions
Not Ready:Reason Codes
| Reason Code | Description |
|---|---|
| Code 1 | Break |
| Code 2 | Lunch |
| Code 3 | Out of Office |
| Code 4 | Meeting |
| Code 5 | Wrap-Up |
| Code 6 | Extended Wrapup |
Log Out:Reason Codes
| Reason Code | Description |
|---|---|
| Code 1 | Off |
| Code 2 | Vacation |
| Code 3 | Weekend |
| Code 4 | Meeting |
| Code 5 | Emergency |
Dialing Rules
| Internal Number Length | xxxxx |
| Local Number Length | xxx-xxx-xxxx |
| Outside Prefix | 9 |
| Domestic Number Length | |
| Domestic Prefix | |
| International Number Length | |
| International Number Prefix | |
| Local Area Codes | 714, 949, 562 |
Info
- Phone Model: Avaya 9608
- Avaya Phone Access Code: 86387
- New Avaya Phone Access Code: 27238
- HTTP Server: 206.126.168.98
- Call Server : 10.164.18.52
Phone Numbers
| Name | Department | Phone Number | Extension | |
|---|---|---|---|---|
| Dahua North America-Technical Support | Technical Support | 877.606.1590 | Support.USA@DahuaTech.com | |
| Dahua North America-Dealer Line | Technical Support | 866.302.6735 | x17473 | dealersupport.usa@dahuatech.com |
| Lorex Technical Support | Technical Support | 877.755.6739 | Support@LorexTechnology.com | |
| Empower Technical Support | Technical Support | 949.204.3226 | empowersupport@unisight.net | |
| LeChange Technical Support | Technical Support | 800.883.4120 | support.usa@lechange.com | |
| ADT (Alpha) Technical Support | Technical Support | 877.609.1936 | alphasupport.usa@dahuatech.com |
DNA Agents
Tier 1
| First Name | Last Name | Extension | Number | Hours |
|---|
| First Name | Last Name | Extension | Number | Start Time | Lunch Start Time | End Time | |
|---|---|---|---|---|---|---|---|
| Arran | Williams | x49056 | |||||
| Alex | Solano | x49050 | |||||
| William | Valencia | x49053 | |||||
| Gerardo | Chavez | x49051 |
Tier 3
| First Name | Last Name | Extension | Number | Hours | |
|---|---|---|---|---|---|
| JP | Wenger | x49069 | |||
| Nicky | Gunakan | x49054 |
Salesforce Fields
| Name | Salesforce Name | Salesforce API Name | Data Type | SF Location |
|---|---|---|---|---|
| Subject | Subject | Subject | Text | |
| WhoId | WhoId | WhoId__c | Text(15) (External ID) | |
| WhatId | WhatId | WhatId__c | Text(15) (External ID) | |
| Description | Summary | Summary__c | Text Area(255) | |
| CallDurationInSeconds | CallDurationInSeconds | CallDurationInSeconds__c | Number(18, 0) (External ID) | |
| HoldtimeInSeconds | HoldtimeInSeconds | HoldtimeInSeconds__c | Number(18, 0) (External ID) | |
| CallInitiatedTime | CallInitiatedTime | CallInitiatedTime__c | Time | |
| CallAnsweredTime | CallAnsweredTime | CallAnsweredTime__c | Time | |
| CallDisconnectedTime | CallDisconnectedTime | CallDisconnectedTime__c | Time | |
| CallWrapupTime | CallWrapupTime | CallWrapupTime__c | Time | |
| WrapupTimeInSeconds | WrapupTimeInSeconds | WrapupTimeInSeconds__c Number(18, 0) | (External ID) | |
| CallType | CallType | CallType__c | Text(25) (External ID) | |
| CallDisposition | CallDisposition | CallDisposition__c | Text(50) (External ID) | |
| Status | Status | Status__c | ||
| Phone | Phone | Phone__c | Text(20) (External ID) | |
| RingTimeInSeconds | RingTimeInSeconds | RingTimeInSeconds__c | Number(18, 0) (External ID) | |
| TalkTimeInSeconds | TalkTimeInSeconds | TalkTimeInSeconds__c | Number(18, 0) (External ID) | |
| UCID | UCID | UCID__c | Text(15) (External ID) | |
| Last Modified By | LastModifiedBy | Lookup |
