:Process/Reporting April

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Week 1: March 31 to April 6

Salesforce Backend Changelog

• add Lorex LTS name to Assisted By picklist.
• add Vitaliy and Kevin to Tier 2 and 3 queue.

Pending:

• see if possible to make alert for duplicate email when creating Salesforce Contact
• see if possible to include Change Status to Case Activity History
• add Case Field for Attempts > 1, 2, 3 picklist - this must show on Case Activity History
• Assisted By field is mandatory for escalating a case.
• Disabled workflow, "LX-Escalated Level 3"
• Created validation rule, "LX_Assisted_By_to_Escalate"
• "Contact Remarks" Case Field added to DNA, FLIR, Empower, and Lorex

Week 1: April 7 to 13

Salesforce Backend Changelog

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Week 3: April 14 to 20

Salesforce Backend Changelog

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Week 4: April 28 to May 4

Salesforce Backend Changelog

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