CMS/DSS/Server Service Log Download

Revision as of 03:28, 21 December 2022 by Norman.Ning (talk | contribs) (→‎Step by Step Instructions)

Description

This document walks you through the process of downloading DSS Service Logs of DSS4004/7016.

Sometimes when there is a problem with DSS All-in-one, you will have to provide DSS Service Logs to R&D for further analysis.

Prerequisites

  • DSS 4004/7016
  • DSS Web Config Page Password


Step by Step Instructions

Step 1: Log into DSS Web Config Page

7016SerLogDL01.jpg

Insert https://DSSServerIP/config in your browser, and you will access DSS Web Config Page.

Then insert DSS Config username and password.

!Note: username is by default admin

Step 2: Download Service Logs

7016SerLogDL02.jpg

Go to System Maintenance – Service Log – Server Log

Select a date and click on Download. You will then download a zip file that contains the logs of all DSS Services, which you could send to R&D for further analysis.

!Note: you cannot download the Logs of the current day in this way. You could download at most one day before the current day.

7016SerLogDL03.jpg

The log file you download will look like this. You could send it to Tech Support directly.

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