Difference between revisions of ":DNA BiWeekly Meeting"
(→Inbound Call Volume) |
(→Shoretel / Mitel) |
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| Line 72: | Line 72: | ||
|Unanswered | |Unanswered | ||
|- | |- | ||
| − | |Monday | + | |Monday-Oct 31, 2017 |
| − | | | + | |86 |
|x | |x | ||
|x% | |x% | ||
|- | |- | ||
| − | |Tuesday | + | |Tuesday-Nov 1, 2017 |
| − | | | + | |60 |
|x | |x | ||
|x% | |x% | ||
|- | |- | ||
| − | |Wednesday | + | |Wednesday-Nov 2, 2017 |
| − | | | + | |83 |
|x | |x | ||
|x% | |x% | ||
|- | |- | ||
| − | |Thursday | + | |Thursday-Nov 3, 2017 |
| − | | | + | |80 |
|x | |x | ||
|x% | |x% | ||
|- | |- | ||
| − | |Friday | + | |Friday-Nov 4, 2017 |
| − | | | + | |N/A |
| − | | | + | |N/A |
| − | | | + | |N/A |
| + | |- | ||
| + | |Total | ||
| + | |N/A | ||
| + | |N/A | ||
| + | |N/A | ||
|} | |} | ||
Revision as of 18:19, 6 November 2017
Contents
Dahua North America Tech Support Meeting Information
Call In-Bridge Info
Schedule
Date: November 8, 2017 @ 11:00AM-12:00PM PST
Topics
- Shoretel = Mitel
- Salesforce
- New Serial Tracker
Backend
Trends
Inbound Call Volume
October 30, 2017 to November 3, 2017
Desk.com
| Day of Week | Created Cases | Resolved Cases |
| Monday | 60 | 54 |
| Tuesday | 57 | 32 |
| Wednesday | 45 | 40 |
| Thursday | 65 | 54 |
| Friday | 58 | 39 |
| Total | 285 | 213 |
Shoretel / Mitel
| Total | 335 | 100% |
| Answered | 132 | 39.4% |
| Unanswered | 203 | 60.6% |
| Day of Week | Total | Answered | Unanswered |
| Monday-Oct 31, 2017 | 86 | x | x% |
| Tuesday-Nov 1, 2017 | 60 | x | x% |
| Wednesday-Nov 2, 2017 | 83 | x | x% |
| Thursday-Nov 3, 2017 | 80 | x | x% |
| Friday-Nov 4, 2017 | N/A | N/A | N/A |
| Total | N/A | N/A | N/A |
Developer Corner
New on the Wiki
New on LearnDahua
Sales Training
- NVR Sales Training- NVR sales training focusing on key feature, and product capabilities. Suitable for all audiences
- IP Fixed Camera Sales Training- IP-Fixed-Camera sales training focusing on key feature, and product capabilities. Suitable for all audiences.
- IP Panorama Camera Sales Training -IP Panorama Camera sales training focusing on key feature, and product capabilities. Suitable for all audiences.
- HCVR & XVR Sales Training - XVR and DVR Sales training focusing on key features, and product capabilities. Suitable for all audiences
External
- N/A
Internal
- Technical Certification Online Resource
- Technical Training
- Technical Assessment
- Presentation Resource
- HCVR & XVR Internal Training
- DSS Introduction
- Technical Support Operations
New Hires
- Barry Rossen
- William Valencia
