Difference between revisions of ":DNA BiWeekly Meeting"
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*Shoretel = Mitel | *Shoretel = Mitel | ||
*Salesforce | *Salesforce | ||
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==Feature of the Week== | ==Feature of the Week== | ||
Related Article: https://dahuawiki.com/Troubleshoot/NVR/Change_Camera_Order_Sequence | Related Article: https://dahuawiki.com/Troubleshoot/NVR/Change_Camera_Order_Sequence | ||
Latest revision as of 18:40, 8 November 2017
Contents
Dahua North America Tech Support Meeting Information
Call In-Bridge Info
Participant Code: 104-357-739-22
Participant URL: https://join.shoretel.com/conference/10435773922
Local dial in: +19179427142
Additional Calling Info: Canada Dial in +1 (647) 558-3006
Schedule
Date: November 8, 2017 @ 11:00AM-12:00PM PST
Topics
- Shoretel = Mitel
- Salesforce
- New Serial Tracker: http://10.1.1.204:9080/SerialOrder/index/init
Feature of the Week
Related Article: https://dahuawiki.com/Troubleshoot/NVR/Change_Camera_Order_Sequence
Feature: Sequence
Description: This feature is accessible via system UI Only. This feature allows the user to configure the camera order regardless of channels, save those settings, and have the channels display in that order regardless of if the system reboots.
Firmware
News and Info about Firmware
- Security Baseline Firmware
- 2.4 -> 2.6 Firmware Updates, must reset to defaults
- Cloud Upgrade Firmware
- Mandatory settings of new passwords
- New Firmware adding Support for EasyViewer(Chrome plugin), can be downloaded from Google store
- Fisheye VR Function
Inbound Call Volume
October 30, 2017 to November 3, 2017
Desk.com
| Day of Week | Created Cases | Resolved Cases |
| Monday | 60 | 54 |
| Tuesday | 57 | 32 |
| Wednesday | 45 | 40 |
| Thursday | 65 | 54 |
| Friday | 58 | 39 |
| Total | 285 | 213 |
Shoretel / Mitel
| Total | 335 | 100% |
| Answered | 132 | 39.4% |
| Unanswered | 203 | 60.6% |
Weekly Breakdown
| Day of Week | Date | Total | Answered | Unanswered | Percent Answered |
|---|---|---|---|---|---|
| Monday | Oct 30, 2017 | 86 | 21 | 65 | 24.4% |
| Tuesday | Oct 31, 2017 | 60 | 31 | 29 | 51.6% |
| Wednesday | Nov 1, 2017 | 83 | 40 | 43 | 48.1% |
| Thursday | Nov 2, 2017 | 80 | 29 | 51 | 36.2% |
| Friday | Nov 3, 2017 | System Down | System Down | System Down | System Down |
| Total | Week 1 | 309 | 121 | 188 | 39.1% |
Agent Weekly Breakdown
| Agent | Total Calls | Answered Calls | Abandoned Calls | Resolved Cases |
|---|---|---|---|---|
| Jack Bao | 0 | |||
| Barry Rossen | 1 | 0 | 1 | 4 |
| Denis Boulet | 1 | 0 | 1 | 0 |
| Collin Bromfield | 4 | 0 | 4 | 5 |
| Rodney Carrigan | 1 | 0 | 1 | 8 |
| Nathan Grefe | Vacation | Vacation | Vacation | Vacation |
| Peter Hall | 4 | 2 | 2 | 53 |
| Dylan Lee | 3 | 2 | 1 | 24 |
| Mark Navarro | 1 | 0 | 1 | 37 |
| Gordon Waughan | 33 | |||
| Frank Wilkins | 29 | 3 | 26 | 17 |
| William Valencia | 2 | 2 | 0 | 21 |
| Michael Yacono | N/A | N/A | N/A | 4 |
Lunch Schedule
| Hour | Group 1 | Group 2 | Group 3 | Total |
|---|---|---|---|---|
| 6:00AM-7:00AM | 2 | 2 | 1 | 5 |
| 7:00AM-8:00AM | 2 | 2 | 1 | 5 |
| 8:00AM-9:00AM | 2 | 2 | 2 | 6 |
| 9:00AM-10:00AM | 4 | 2 | 2 | 8 |
| 10:00AM-11:00AM | 4 | 3 | 2 | 9 |
| 11:00AM-12:00PM | 2 | 3 | 2 | 7 |
| 12:00PM-1:00PM | 3 | 2 | 2 | 7 |
| 1:00PM-2:00PM | 2 | 4 | 2 | 8 |
| 2:00PM-3:00PM | 3 | 3 | 1 | 7 |
| 3:00PM-4:00PM | 2 | 2 | 1 | 5 |
| 4:00PM-5:00PM | 1 | 2 | 0 | 3 |
Developer Corner
New on the Wiki
New on LearnDahua
Sales Training
- NVR Sales Training- NVR sales training focusing on key feature, and product capabilities. Suitable for all audiences
- IP Fixed Camera Sales Training- IP-Fixed-Camera sales training focusing on key feature, and product capabilities. Suitable for all audiences.
- IP Panorama Camera Sales Training -IP Panorama Camera sales training focusing on key feature, and product capabilities. Suitable for all audiences.
- HCVR & XVR Sales Training - XVR and DVR Sales training focusing on key features, and product capabilities. Suitable for all audiences
External
- N/A
Internal
- Technical Certification Online Resource-This course is a repository for Dahua Employees only. In the course, you can download the latest Powerpoint presentations.
- Technical Training-This course will cover the vast majority of the setup procedures for NVRs, DVRs, XVRs, and IP Cameras using all three methods of access. SystemUI, WebUI, and SmartPSS
- Technical Assessment-Test to assess general Product knowledge, and technical functionality.
- Presentation Resource-This course is a repository for Dahua Employees only. In the course, you can download the latest Powerpoint presentations.
- HCVR & XVR Internal Training-XVR and DVR training focusing on key features, and product capabilities.
- DSS Introduction-This course will go over the basics of the DSS hardware, how to configure and troubleshoot customer's DSS units, and the proper way to escalate a DSS case in the event that you are unable to resolve the issue.
- Technical Support Operations-Internal course for Dahua Employees only. This course will go over the standard operating procedure for call center employees, HR information, key contact information, and much more. This course will be updated and maintained on a regular basis.
New Hires
- Barry Rossen
- William Valencia
