Difference between revisions of ":Internal Only/SOP/Audio Troubleshoot"
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| − | + | How the customer is listening to audio | |
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| − | + | Cable distance and power | |
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| − | + | Customer is complaining about static or ambient noise | |
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| − | + | Unable to listen to audio in the app | |
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Revision as of 19:37, 20 March 2019
Audio Troubleshoot
Purpose
This procedure provides guidance about how to troubleshoot audio issues with audio enabled cameras (with built-in microphone).
Procedure
Issues with recording audio may occur if isn’t correctly setup or configured.
There are multiple troubleshooting steps/questions that can be done to diagnose and determine the audio camera issues with the objective to resolve the issue regarding audio/audio recording. These are:
FAQ
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Look for
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Solution
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DIP switch |
Make sure the correct DIP switch is used (if applicable it must be on CVI/MPX to transmit audio). The DIP switch parameters are on the multi-format DIP switch camera. If there is no DIP switch on the camera disregard as this is only applicable to DIP switch cameras (multi-format). |
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Pigtail for video input |
(analog/green pigtail for video input will not transmit audio). It must be connected to the yellow cvi/mpx pigtail if it isn’t a multi-format camera
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OSD |
Audio must be enabled through the camera OSD if it is disabled (should be enabled on OSD by default). If it isn’t enabled make sure it is enabled or do a factory default on the camera |
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How the customer is listening to audio |
The channel must be in full screen (recommended) and that the speaker/volume is enabled and not muted. If it is on a TV/Monitor, it must be through HDMI with built-in speakers. Customer must make sure volume levels are also turned up |
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Cable distance and power |
Camera mustn’t exceed Cat5/Cat5e/Cat6/Cat6a or RG59/RG6/RG11 maximum distance for video/power. |
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Customer is complaining about static or ambient noise |
Advise to the customer that the built-in microphone on the audio camera isn’t noise cancelling and it is sensitive and will pick up background noise |
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Recording settings |
Under recording that audio channel must have substream/mainstream audio enabled with the checkbox for audio. |
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Unable to listen to audio in the app |
Make sure that the channel is full screen and that the speaker icon is unmuted and volume is enabled and not muted on the phone. Also make sure that substream/mainstream recording for audio is enabled on that channel |
