Latest revision as of 19:55, 20 March 2019

Cloud Recording and Cloud Storage

Q&A

Question: What is the difference between a Cloud subscription and Rapid Recap

Answer: A cloud subscription is video recordings that are stored on the cloud whereas rapid recap is a summary of motion events that transpired for the period that it was compiled into a short video (essentially smart search in the application)

Question: What is the Lorex Cloud Basic Plan and what systems does it come with?

Answer: It comes with any Lorex DVR/NVR that is Lorex/FLIR secure compatible and includes 2-days of video history (10gb of cloud storage) and 3 rapid recaps per month only for Channel 1

Question: Are any of the Visible NVR’s/DVR’s compatible with Lorex Secure or have Cloud recording/rapid recap?

Answer: No

Question: What is stored on the cloud?

Answer: Full recordings aren’t stored on the cloud. Cont recordings are stored on the HDD while motion recordings are stored on the cloud. The system also still stores/records both on the HDD as well while only motion is stored on the cloud.

Question: If the security camera system is disconnected from the network can the customer still access recordings?

Answer: Yes recordings are still accessible from the history provided the customer has a cloud subscription active (whether it’s the basic or paid/premium subscription)

Question: What is the maximum number of subscription per device?

Answer: it depends on the model number. This can be referred to here: https://www.lorextechnology.com/profile/subscriptions?menu=cloud https://www.lorextechnology.com/articles/Lorex-Cloud-Subscriptions

Question: Is Cloud subscription channel based or device based? Answer: It is managed by channels off the device being managed. Therefore, to accommodate more cloud subscriptions on the same device more channels must be “bought” for cloud subscription as per the premium cloud subscription. The cost is determined on a per channel basis.

Question: Is Cloud recordings available through other apps other than the Lorex/FLIR Secure? Answer: No you must use the Lorex and FLIR Secure applications to access Cloud recordings.

Question: The model from above is listed as compatible but it doesn’t work with the Lorex/Flir Secure application? Answer: Please ensure that the device has been manually upgraded or upgraded over the internet to the latest firmware for best compatibility with the Lorex/Flir Secure application.

Question: Removing devices or it’s already registered

Answer: Please refer to FX FAQ document otherwise see below. Two options for the customers to remove the device from the account:

1. using CSC (aka ATG), look up for the account and under the device tap, select the correct Device ID and click Remove; if no device is listed please ask an FTS to remove the device from Exodus.

2. from the app itself. If the camera allows accessing the settings, customers can remove the camera from the app:

This scenario is mostly for second hand devices. Ask for the device ID of the device, using Exodus locate the email address the device is associated to and create ticket under this account, add the original ticket number of the new owner as either parent or child ticket for easy follow up. Send an email to the owner of the camera asking for confirmation to remove the camera from the account. The owner has 3 business days to reply, if after this time the customer has not answered the email, you can proceed and remove the camera.

FLIR/Lorex Secure Compatibility

• FXV101
• FXC
• LH041400
• LHV2016-DFS3
• LHV2016
• LHV2008
• LNR608
• LHV2004-DFS3
• LNR616
• LH070400
• LHV2008-DFS3
• LHV2004S
• LH060400
• LNK7108A
• LNR6108
• LHV0016S
• LH060400P
• LHV2016S
• LNK7216
• LNR632
• LH041400P
• FXC-Indoor
• LNK7232
• LHV2004-DFS3P
• LHV2008-DFS3P
• LHV2016-DFS3P
• LH050400
• LHA2000/LHA2100series
• LHA4100series

Maximum Cloud Subscription(s) per DVR/NVR