Difference between revisions of ":Process/Reporting May"
(→Salesforce Backend Changelog) |
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*Dahua Device Type Case Field Added | *Dahua Device Type Case Field Added | ||
*Unresolvable Case Field Added | *Unresolvable Case Field Added | ||
| + | *Escalation Counter Case Field Added | ||
==Week 2:== | ==Week 2:== | ||
Revision as of 15:48, 9 May 2019
Contents
Goals
Overall
- VPN Setup for Avaya
- uJet Integration Working
- Abandoned from 18.16% to less than 10%
- Occupancy from 52.36% to 70% or better
Tier 1
Tier 2
Link to Master Reporting
Click here to access Master Reporting
Week 1:
Salesforce Backend Changelog
- 3rd Party VMS Case Field Added
- 3rd Party Alarm Case Field Added
- 3rd Party Access Control Case Field Added
- 3rd Party Cloud Case Field Added
- DNA-Voicemail Routing 2019 Workflow Created
- Operating System Case Field Added
- Dahua Device Type Case Field Added
- Unresolvable Case Field Added
- Escalation Counter Case Field Added
