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Difference between revisions of "Support"

(→‎Contact Technical Support)
(→‎Dahua North America Technical Support)
 
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==Dahua North America Technical Support==
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=Dahua North America Technical Support=
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===Contact Technical Support===
 
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{| class="wikitable"
 
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! style="text-align:center;"|Email
 
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! style="text-align:center;"|Call
 
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! style="text-align:center;"|Web Form
 
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! style="text-align:center;"|Live Chat
 
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|-
 
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! style="text-align:center;"|[mailto:Support.USA@DahuaTech.com <ul class="fa-ul">  <li><i class="far fa-envelope fa-5x" style="color:darkred;></i></li></ul>]
 
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! style="text-align:center;"|<ul class="fa-ul">  <li><i class="fas fa-phone fa-5x" style="color:darkred;"></i></li></ul>
 
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! style="text-align:center;"|[https://dahuawiki.com/Support#Submit_a_Ticket <ul class="fa-ul"><li><i class="fab fa-wpforms fa-5x" style="color:darkred;></i></li></ul>]
 
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! style="text-align:center;"|[https://dahuawiki.com/Support#Live_Chat <ul class="fa-ul"><li><i class="far fa-comments fa-5x" style="color:darkred;></i></li></ul>]
 
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|-
 
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! style="text-align:center;"|'''[mailto:support.usa@dahuatech.com Support.USA@DahuaTech.com]'''
 
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! style="text-align:center;"|'''(877)606-1590'''
 
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! style="text-align:center;"|'''[https://dahuawiki.com/Support#Submit_a_Ticket Web Form]'''
 
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! style="text-align:center;"|'''[https://dahuawiki.com/Support#Live_Chat Live Chat]'''
 
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|}
 
  
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===Remote Support Quick Links===
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Phone Support: '''877-606-1590'''
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{| class="wikitable"
 
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|[https://dahuawiki.com/images/Software/RDP/AnyDesk.exe <ul class="fa-ul">  <li><i class="fab fa-windows fa-5x" style="color:darkred;></i></li></ul>]
 
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|[https://dahuawiki.com/images/Software/RDP/anydesk.dmg <ul class="fa-ul">  <li><i class="fab fa-apple fa-5x" style="color:darkred;"></i></li></ul>]
 
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|[https://play.google.com/store/apps/developer?id=AnyDesk+Software+GmbH <ul class="fa-ul"><li><i class="fab fa-android fa-5x" style="color:darkred;></i></li></ul>]
 
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|-
 
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|'''[https://dahuawiki.com/images/Software/RDP/AnyDesk.exe Windows Remote Support]'''
 
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|'''[https://dahuawiki.com/images/Software/RDP/anydesk.dmg MacOS Remote Support]'''
 
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|'''[https://play.google.com/store/apps/developer?id=AnyDesk+Software+GmbH Android Remote Support]'''
 
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|-
 
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|}
 
  
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===Live Chat===
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Email Support: '''support.usa@dahuatech.com'''
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<html>
 
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  <br />
 
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  Click the big button to start a chat.
 
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  <br />
 
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  <!--Button Code-->
 
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  <img id="liveagent_button_online_5730K0000004Hue" style="display: none; border: 0px none; cursor: pointer" onclick="liveagent.startChat('5730K0000004Hue')" src="https://dahuasecurity.secure.force.com/LiveChat/resource/1531547934000/LiveChatChatWithUs" /><img id="liveagent_button_offline_5730K0000004Hue" style="display: none; border: 0px none; " src="https://dahuasecurity.secure.force.com/LiveChat/resource/1531547934000/LiveChatOffline" />
 
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<script type="text/javascript">
 
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if (!window._laq) { window._laq = []; }
 
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window._laq.push(function(){liveagent.showWhenOnline('5730K0000004Hue', document.getElementById('liveagent_button_online_5730K0000004Hue'));
 
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liveagent.showWhenOffline('5730K0000004Hue', document.getElementById('liveagent_button_offline_5730K0000004Hue'));
 
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});</script>
 
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  <!--Deployment Code-->
 
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  <script type='text/javascript' src='https://c.la1-c1-ukb.salesforceliveagent.com/content/g/js/43.0/deployment.js'></script>
 
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<script type='text/javascript'>
 
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liveagent.init('https://d.la1-c1-ukb.salesforceliveagent.com/chat', '5720K000000L4V7', '00D28000000VTpA');
 
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</script></html>
 
  
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===Submit a Ticket===
 
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<html>
 
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<!--  ----------------------------------------------------------------------  -->
 
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<!--  NOTE: Please add the following <META> element to your page <HEAD>.      -->
 
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<!--  If necessary, please modify the charset parameter to specify the        -->
 
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<!--  character set of your HTML page.                                        -->
 
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<!--  ----------------------------------------------------------------------  -->
 
  
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<META HTTP-EQUIV="Content-type" CONTENT="text/html; charset=UTF-8">
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Technical Support hours:
  
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<!--  ----------------------------------------------------------------------  -->
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Monday - Friday: 5am - 5pm PT
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<!--  NOTE: Please add the following <FORM> element to your page.            -->
 
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<!--  ----------------------------------------------------------------------  -->
 
  
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<form action="https://webto.salesforce.com/servlet/servlet.WebToCase?encoding=UTF-8" method="POST">
 
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<input type=hidden  id="recordType" name="recordType" value="0120K000000ixd1">
 
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<input type=hidden name="orgid" value="00D28000000VTpA">
 
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<input type=hidden name="retURL" value="https://dahuawiki.com/Main_Page">
 
  
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<!--  ----------------------------------------------------------------------  -->
 
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<!--  NOTE: These fields are optional debugging elements. Please uncomment    -->
 
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<!--  these lines if you wish to test in debug mode.                          -->
 
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<!--  <input type="hidden" name="debug" value=1>                              -->
 
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<!--  <input type="hidden" name="debugEmail" value="wu_bin5@dahuatech.com">  -->
 
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<!--  ----------------------------------------------------------------------  -->
 
  
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<label for="name">Contact Name</label><input  id="name" maxlength="80" name="name" size="20" type="text" /><br>
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==Remote Support Quick Links==
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{| style="width: 100%; align:center;"
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<label for="email">Email</label><input  id="email" maxlength="80" name="email" size="20" type="text" /><br>
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! style="text-align:center;"|[https://dahuawiki.com/images/Files/Software/RDP/AnyDesk.exe <ul class="fa-ul"> <li><i class="fab fa-windows fa-4x" style="color:darkred;></i></li></ul>]
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! style="text-align:center;"|[https://dahuawiki.com/images/Files/Software/RDP/anydesk.dmg <ul class="fa-ul"> <li><i class="fab fa-apple fa-4x" style="color:darkred;"></i></li></ul>]
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<label for="phone">Phone</label><input  id="phone" maxlength="40" name="phone" size="20" type="text" /><br>
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! style="text-align:center;"|[https://play.google.com/store/apps/developer?id=AnyDesk+Software+GmbH <ul class="fa-ul"><li><i class="fab fa-android fa-5x" style="color:darkred;></i></li></ul>]
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|-
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<label for="subject">Subject</label><input  id="subject" maxlength="80" name="subject" size="20" type="text" /><br>
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! style="text-align:center;"|'''[https://dahuawiki.com/images/Files/Software/RDP/AnyDesk.exe Windows Remote Support]'''
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! style="text-align:center;"|'''[https://dahuawiki.com/images/Files/Software/RDP/anydesk.dmg MacOS Remote Support]'''
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Serial Number:<input  id="00N2800000Ja0yd" maxlength="30" name="00N2800000Ja0yd" size="20" type="text" /><br>
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! style="text-align:center;"|'''[https://play.google.com/store/apps/developer?id=AnyDesk+Software+GmbH Android Remote Support]'''
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|-
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<label for="Tech Solution">Description</label><input  id="00N2800000Ja0yg" maxlength="180" name="00N2800000Ja0yg" size="30" type="text" /><br>
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|}
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<input type="hidden" id="00N0K00000JDvl8" name="00N0K00000JDvl8" value="0"/>
 
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<input type="hidden" id="00N2800000Ja0yi" name="00N2800000Ja0yi" value="Other: Non Authorized (See Notes)"/>
 
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<input type="submit" name="submit">
 
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</form>
 
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</html>
 
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==Case Lookup==
 
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Note: You must include the full case number including leading 0's
 
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https://dahuasecurity.secure.force.com/findcase/
 
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{{#iDisplay:https://dahuasecurity.secure.force.com/findcase/|100%|600}}
 

Latest revision as of 20:29, 24 October 2023

Dahua North America Technical Support

Phone Support: 877-606-1590

Email Support: support.usa@dahuatech.com


Technical Support hours:

Monday - Friday: 5am - 5pm PT


Remote Support Quick Links
Windows Remote Support MacOS Remote Support Android Remote Support
Retrieved from "https://DahuaWiki.com/index.php?title=Support&oldid=83700"