Difference between revisions of "FAQ/Password Reset Instructions"

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=How to Reset Dahua Recorder Password with Technical Support=
 
=How to Reset Dahua Recorder Password with Technical Support=
 
==Description==
 
==Description==
  How to reset your password if an email recovery option was not selected.
+
  How to reset your password if an email recovery option and security questions were not selected.
 
==Prerequisites==
 
==Prerequisites==
 
  Monitor and mouse connected to your recorder and access to your email account.
 
  Monitor and mouse connected to your recorder and access to your email account.

Revision as of 20:49, 21 March 2019

How to Reset Dahua Recorder Password with Technical Support

Description

How to reset your password if an email recovery option and security questions were not selected.

Prerequisites

Monitor and mouse connected to your recorder and access to your email account.

Step by Step Instructions

1. Email your full device serial number and date shown on the OSD to support.usa@dahuatech.com
2. Once you receive a code from our support team go to your device Right click and select Main Menu
Selectmenu.png
3.Under the Admin Account enter the code you received from support
Entercode.png
4.Select Ok
Selectok.png
5.Now Select System under the Settings Menu
Selectsystem.png
6.Select Account from the left hand side
Selectaccount.png
7.Select Modify next to the Admin Username
Selectmodify.png
8.Put a check in modify password
Selectmodifypswrd.png
9.Under old password enter the same code you received from support
Entercode2.png
10.Now enter your new password twice
Newpasswordtwice.png
11.Then select save and your password reset is now complete
Selectsave.png