Difference between revisions of ":Internal Only"
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File:Avaya_Logo.jpg|Avaya Phone System|link=https://dahuawiki.com/Internal:Internal_Only/Avaya | File:Avaya_Logo.jpg|Avaya Phone System|link=https://dahuawiki.com/Internal:Internal_Only/Avaya | ||
</gallery> | </gallery> | ||
| + | |||
===Serial Lookup=== | ===Serial Lookup=== | ||
<gallery> | <gallery> | ||
| Line 39: | Line 40: | ||
</gallery> | </gallery> | ||
__NOTOC__ | __NOTOC__ | ||
| + | |||
===P2P Websites=== | ===P2P Websites=== | ||
| − | *www.dahuap2pcloud.com | + | * www.dahuap2pcloud.com |
| − | *www.easy4ipcloud.com | + | * www.easy4ipcloud.com |
===Non-Dahua=== | ===Non-Dahua=== | ||
| Line 52: | Line 54: | ||
</gallery> | </gallery> | ||
| − | *[[Internal:ADT|ADT Resource and Process]] | + | * [[Internal:ADT|ADT Resource and Process]] |
| − | *[https://www.odrive.com/s/6d582617-de1f-47cb-82f9-e28f8e5a617b-5ca67576 Alternative Firmware Repository] | + | * [https://www.odrive.com/s/6d582617-de1f-47cb-82f9-e28f8e5a617b-5ca67576 Alternative Firmware Repository] |
| − | *[http://portal.lorexservices.com Lorex Engineer Portal] | + | * [http://portal.lorexservices.com Lorex Engineer Portal] |
| + | |||
| + | ====LeChange RMA==== | ||
| + | For LeChange devices that have been approved for RMA go through the Following Process: | ||
| + | |||
| + | - Get the model number, shipping address, email, and contact number if not already had. <br /> | ||
| + | - Set Status to RMA Pending and enter the RMA Reason and Type. <br /> | ||
| + | - Save the case, it will automatically be transferred to the DNA - RMA Queue. <br /> | ||
| + | - From the DNA - RMA Queue approve the RMA take ownership back over the case.<br /> | ||
| + | - Send an email to ALL the following: | ||
| + | |||
| + | : | ||
| + | '''jessica.oviedo@lorextechnology.com (Main Contact)'''<br /> | ||
| + | '''joe.lee@lorextechnology.com ( CC )'''<br /> | ||
| + | '''jp.wenger@dahuatech.com ( CC )'''<br /> | ||
| + | '''Steven.Mei@dahuatech.com ( CC )''' | ||
| + | |||
| + | |||
| + | - In the email, state the reasons for RMA, model of the device, and whether or not they need replacement cameras as well. Request the tracking number for the unit as well.<br /> | ||
| + | - Once the unit has been shipped, send tracking information to the customer by email. | ||
| + | |||
| + | |||
===Report a Problem=== | ===Report a Problem=== | ||
| Line 70: | Line 93: | ||
File:Where_Purchased_Icon.png|Where Purchased|link=Internal:Where_Purchased | File:Where_Purchased_Icon.png|Where Purchased|link=Internal:Where_Purchased | ||
</gallery> | </gallery> | ||
| + | |||
===Phone Numbers=== | ===Phone Numbers=== | ||
{| class="wikitable sortable" | {| class="wikitable sortable" | ||
| + | |- | ||
!|Name | !|Name | ||
!|Department | !|Department | ||
| Line 77: | Line 102: | ||
!|Email | !|Email | ||
|- | |- | ||
| − | |Dahua North America-Technical Support | + | ||Dahua North America-Technical Support |
| − | |Technical Support | + | ||Technical Support |
| − | |877.606.1590 | + | ||877.606.1590 |
| − | |Support.USA@DahuaTech.com | + | ||Support.USA@DahuaTech.com |
|- | |- | ||
| − | |Dahua North America-Dealer Line | + | ||Dahua North America-Dealer Line |
| − | |Technical Support | + | ||Technical Support |
| − | |866.302.6735 | + | ||866.302.6735 |
| − | |dealersupport.usa@dahuatech.com | + | ||dealersupport.usa@dahuatech.com |
|- | |- | ||
| − | |Dahua North America-Internal Only Tech Support | + | ||Dahua North America-Internal Only Tech Support |
| − | |Technical Support | + | ||Technical Support |
| − | |866.302.6735 | + | ||866.302.6735 |
| − | |InternalSupport.USA@dahuatech.com | + | ||InternalSupport.USA@dahuatech.com |
|- | |- | ||
| − | |Lorex Technical Support | + | ||Lorex Technical Support |
| − | |Technical Support | + | ||Technical Support |
| − | |877.755.6739 | + | ||877.755.6739 |
| − | |Support@LorexTechnology.com | + | ||Support@LorexTechnology.com |
|- | |- | ||
| − | |Empower Technical Support | + | ||Empower Technical Support |
| − | |Technical Support | + | ||Technical Support |
| − | |949.204.3226 | + | ||949.204.3226 |
| − | |empowersupport@unisight.net | + | ||empowersupport@unisight.net |
|- | |- | ||
| − | |LeChange Technical Support | + | ||LeChange Technical Support |
| − | |Technical Support | + | ||Technical Support |
| − | |800.883.4120 | + | ||800.883.4120 |
| − | |support.usa@lechange.com | + | ||support.usa@lechange.com |
|- | |- | ||
| − | |ADT (Alpha) Technical Support | + | ||ADT (Alpha) Technical Support |
| − | |Technical Support | + | ||Technical Support |
| − | |877.609.1936 | + | ||877.609.1936 |
| − | |alphasupport.usa@dahuatech.com | + | ||alphasupport.usa@dahuatech.com |
|} | |} | ||
===Product Management=== | ===Product Management=== | ||
| − | |||
| − | |||
{| class="wikitable" | {| class="wikitable" | ||
|- | |- | ||
| Line 158: | Line 181: | ||
===Projects=== | ===Projects=== | ||
| − | *[[Internal:Agent_Homepage|Agent Homepage]] | + | * [[Internal:Agent_Homepage|Agent Homepage]] |
| − | *[http://oaglobal.dahuatech.com/ Dahua Employee Login] | + | * [http://oaglobal.dahuatech.com/ Dahua Employee Login] |
| − | *[https://docs.google.com/spreadsheets/d/1AonIjhzN3-ViHevBvi-eoXTWq9rNTWUsaXkLv_TDpRg/edit?usp=sharing Device List] | + | * [https://docs.google.com/spreadsheets/d/1AonIjhzN3-ViHevBvi-eoXTWq9rNTWUsaXkLv_TDpRg/edit?usp=sharing Device List] |
| − | *[[Internal:Internal_Only/System_Down_Emergency_Process|System Down Emergency Process]] | + | * [[Internal:Internal_Only/System_Down_Emergency_Process|System Down Emergency Process]] |
| − | *[[Internal:Internal_Only/Password_Reset_Process|Password Reset Process]] | + | * [[Internal:Internal_Only/Password_Reset_Process|Password Reset Process]] |
| − | *[[Internal:Product_Review_Process|Product Review Process]] | + | * [[Internal:Product_Review_Process|Product Review Process]] |
| − | *[[Internal:Internal_Only/Head_Count|Head Count]] | + | * [[Internal:Internal_Only/Head_Count|Head Count]] |
| − | *[[Internal:Internal_Only/Sub_Problem_Type#Problem_Type_and_Sub-Problem_Type|Problem Type and Sub-Problem Type]] | + | * [[Internal:Internal_Only/Sub_Problem_Type#Problem_Type_and_Sub-Problem_Type|Problem Type and Sub-Problem Type]] |
| − | *https://dahuawiki.com/Firmware_Templates | + | * https://dahuawiki.com/Firmware_Templates |
| − | *https://dahuawiki.com/Firmware_by_Device_Tabbed | + | * https://dahuawiki.com/Firmware_by_Device_Tabbed |
| − | *https://dahuawiki.com/Firmware_Templates | + | * https://dahuawiki.com/Firmware_Templates |
| − | *https://dahuawiki.com/Kits | + | * https://dahuawiki.com/Kits |
| − | *[[Internal:Name_Rule]] | + | * [[Internal:Name_Rule]] |
| − | *https://dahuawiki.com/Internal:Empower | + | * https://dahuawiki.com/Internal:Empower |
| − | *[[Internal:DSS_Windows|DSS Windows]] | + | * [[Internal:DSS_Windows|DSS Windows]] |
| − | *[[Internal:Deep_Learn|Deep Learn]] | + | * [[Internal:Deep_Learn|Deep Learn]] |
| − | *[[Internal:Customer_Lookup|Authorized Customer Lookup]] | + | * [[Internal:Customer_Lookup|Authorized Customer Lookup]] |
| − | *[[Internal:ANPR|ANPR Automatic Number Plate Recognition]] | + | * [[Internal:ANPR|ANPR Automatic Number Plate Recognition]] |
| + | |||
| Line 182: | Line 206: | ||
===Product Pages=== | ===Product Pages=== | ||
| − | *[http://www.dahuasecurity.com/en/us/category.php?cid=934 Access Control DNA] = [[Access_Control]] | + | * [http://www.dahuasecurity.com/en/us/category.php?cid=934 Access Control DNA] = [[Access_Control]] |
| − | *[http://www.dahuasecurity.com/en/us/category.php?cid=944 Video Intercom DNA] = [[Video_Intercom]] | + | * [http://www.dahuasecurity.com/en/us/category.php?cid=944 Video Intercom DNA] = [[Video_Intercom]] |
| − | *[http://www.dahuasecurity.com/en/us/category.php?cid=684 Multi-Sensor DNA] = [[Multi-Sensor]] | + | * [http://www.dahuasecurity.com/en/us/category.php?cid=684 Multi-Sensor DNA] = [[Multi-Sensor]] |
| − | *[http://www.dahuasecurity.com/en/us/category.php?cid=556 Fisheye DNA] = [[Fisheye]] | + | * [http://www.dahuasecurity.com/en/us/category.php?cid=556 Fisheye DNA] = [[Fisheye]] |
| − | *[http://www1.dahuasecurity.com/products_category/dss-20.html DSS] = [[DSS]] | + | * [http://www1.dahuasecurity.com/products_category/dss-20.html DSS] = [[DSS]] |
===Dahua Irvine Inventory List=== | ===Dahua Irvine Inventory List=== | ||
| − | *[[Internal:Dahua_Irvine_Inventory_List|Dahua Irvine Inventory List]] | + | * [[Internal:Dahua_Irvine_Inventory_List|Dahua Irvine Inventory List]] |
| + | |||
| + | * Live Demos | ||
| − | |||
User: admin | User: admin | ||
| − | PW: DahuaWIN2017 | + | PW: DahuaWIN2017 |
===Wiki Processes=== | ===Wiki Processes=== | ||
| − | *[[Internal:System_Photos_Process|System Photos Process]] | + | * [[Internal:System_Photos_Process|System Photos Process]] |
| − | *[[Internal:Example_Photos_Process|Example Photos Process]] | + | * [[Internal:Example_Photos_Process|Example Photos Process]] |
| − | *[[Internal:PDF_Banner_Process|PDF Banner Process]] | + | * [[Internal:PDF_Banner_Process|PDF Banner Process]] |
| − | *[[Internal:Database_Photos_Process|Database Photos Process]] | + | * [[Internal:Database_Photos_Process|Database Photos Process]] |
| − | *[[Internal:Wiki_Article_How_To|How to create a wiki article]] | + | * [[Internal:Wiki_Article_How_To|How to create a wiki article]] |
| − | *[[Internal:Product_Page_How_To|How to create a product page]] | + | * [[Internal:Product_Page_How_To|How to create a product page]] |
| − | *[[Internal:Internal_Only/AwesomeFont|AwesomeFont Reference]] | + | * [[Internal:Internal_Only/AwesomeFont|AwesomeFont Reference]] |
===LearnDahua Enrollment Codes=== | ===LearnDahua Enrollment Codes=== | ||
| − | *Dahua Basics -LearnBasics | + | * Dahua Basics -LearnBasics |
| − | *IVS: Technical Training -DahuaWIN | + | * IVS: Technical Training -DahuaWIN |
| − | *Technical Support Operations -DahuaWIN | + | * Technical Support Operations -DahuaWIN |
| − | *DSS Intro -LearnDSS | + | * DSS Intro -LearnDSS |
| − | *HCVR & XVR Internal Training -LearnXVRandHCVR | + | * HCVR & XVR Internal Training -LearnXVRandHCVR |
| − | *Presentation Resource -LearnPPT | + | * Presentation Resource -LearnPPT |
| − | *Technical Training -LearnTT | + | * Technical Training -LearnTT |
| − | *Technical Assessment -LearnTest | + | * Technical Assessment -LearnTest |
Revision as of 22:08, 3 May 2019
Dahua USA Internal Information
Online Software
Salesforce Production Server
Bomgar
uJet
Avaya Phone System
Serial Lookup
Serial Lookup Tool 1
Serial Lookup Tool 2
Serial Lookup Tool 3
Dahua Sites
Main Site (USA)
Main Site (International)
Learn Dahua
Dealer Portal
GKS-Internal Only Knowledge Base
Lorex Wiki
Reporting and Reference
Process
Salesforce Instructions
Global To Do
Call Scripts
Request Time Off
Reporting
Customer Satisfaction Survey
Escalation file:Checklist
RMA Process
Q&A
Sales
P2P Websites
- www.dahuap2pcloud.com
- www.easy4ipcloud.com
Non-Dahua
Digimerge
Empower
ADT Online Resource
Digimerge DDNS
FLIR DDNS
LeChange RMA
For LeChange devices that have been approved for RMA go through the Following Process:
- Get the model number, shipping address, email, and contact number if not already had.
- Set Status to RMA Pending and enter the RMA Reason and Type.
- Save the case, it will automatically be transferred to the DNA - RMA Queue.
- From the DNA - RMA Queue approve the RMA take ownership back over the case.
- Send an email to ALL the following:
jessica.oviedo@lorextechnology.com (Main Contact)
joe.lee@lorextechnology.com ( CC )
jp.wenger@dahuatech.com ( CC )
Steven.Mei@dahuatech.com ( CC )
- In the email, state the reasons for RMA, model of the device, and whether or not they need replacement cameras as well. Request the tracking number for the unit as well.
- Once the unit has been shipped, send tracking information to the customer by email.
Report a Problem
Bug Tracker
Report a Problem with DahuaWiki
Report an Issue
Product Information Links
Name Rule Authorization
Device Credentials
DVR, XVR, HCVR, IVS and Fisheye
Where Purchased
Phone Numbers
| Name | Department | Phone Number | |
|---|---|---|---|
| Dahua North America-Technical Support | Technical Support | 877.606.1590 | Support.USA@DahuaTech.com |
| Dahua North America-Dealer Line | Technical Support | 866.302.6735 | dealersupport.usa@dahuatech.com |
| Dahua North America-Internal Only Tech Support | Technical Support | 866.302.6735 | InternalSupport.USA@dahuatech.com |
| Lorex Technical Support | Technical Support | 877.755.6739 | Support@LorexTechnology.com |
| Empower Technical Support | Technical Support | 949.204.3226 | empowersupport@unisight.net |
| LeChange Technical Support | Technical Support | 800.883.4120 | support.usa@lechange.com |
| ADT (Alpha) Technical Support | Technical Support | 877.609.1936 | alphasupport.usa@dahuatech.com |
Product Management
|
Adjusted Product Line Responsibility |
Others | |
|
Angela Huang |
IP Camera, Thermal Camera, HDCVI Camera, Accessory (camera relevant ) |
Ordering system maintenance support from product perspective On-site product vetting support for video products |
|
Lucas Zheng |
NVR, HCVR DVR, Penta DVR, Bundles, Transmission, Display, Accessory (storage/transmission relevant), DSS Express |
Public Cloud relevant, On-site product vetting support for video products |
|
Jordan Che |
PTZ Camera, IP Environmental Camera, Intercom, Access Control, 3rd party VMS integration support. |
On-site product vetting support for intercom & access control products |
Projects
- Agent Homepage
- Dahua Employee Login
- Device List
- System Down Emergency Process
- Password Reset Process
- Product Review Process
- Head Count
- Problem Type and Sub-Problem Type
- https://dahuawiki.com/Firmware_Templates
- https://dahuawiki.com/Firmware_by_Device_Tabbed
- https://dahuawiki.com/Firmware_Templates
- https://dahuawiki.com/Kits
- Internal:Name_Rule
- https://dahuawiki.com/Internal:Empower
- DSS Windows
- Deep Learn
- Authorized Customer Lookup
- ANPR Automatic Number Plate Recognition
Salesforce Case Status Quick Reference
Product Pages
- Access Control DNA = Access_Control
- Video Intercom DNA = Video_Intercom
- Multi-Sensor DNA = Multi-Sensor
- Fisheye DNA = Fisheye
- DSS = DSS
Dahua Irvine Inventory List
- Live Demos
User: admin PW: DahuaWIN2017
Wiki Processes
- System Photos Process
- Example Photos Process
- PDF Banner Process
- Database Photos Process
- How to create a wiki article
- How to create a product page
- AwesomeFont Reference
LearnDahua Enrollment Codes
- Dahua Basics -LearnBasics
- IVS: Technical Training -DahuaWIN
- Technical Support Operations -DahuaWIN
- DSS Intro -LearnDSS
- HCVR & XVR Internal Training -LearnXVRandHCVR
- Presentation Resource -LearnPPT
- Technical Training -LearnTT
- Technical Assessment -LearnTest
