Notice: Firmware Links Under Maintenance We are currently undergoing maintenance on all firmware links. If any links are inaccessible, please email or contact Tech Support for the firmware. We appreciate your patience during the maintenance, thank you for your understanding.
:Internal Only
Dahua USA Internal Information
Online Software
Desk.com
Salesforce Production Server
- Shoretelicon.jpg
Shoretel ECC
- Shoretelicon.jpg
Shoretel Connect Softphone Client
Salesforce and Shoretel Instructions
Reporting and Reference
Global To Do
Bug Tracker
Report a Problem with DahuaWiki
Report an Issue
Internal:Scripts
Request Time Off
Tech Support Bi-Weekly Meeting
Previous Meetings
- November 18, 2017 to December 8, 2017
- October 30, 2017 to November 3, 2017
- November 6, 2017 to November 17, 2017
- February 7, 2018
Templates
Serial Lookup
- http://overseasreport.dahuatech.com:8080/SerialOrder/index/init
- http://work.dahuatech.com/protal/Apps/SSO/FineReport/Login1.aspx?reportName=HW%2FProduct_SN_Tracking.cpt
1. Go here: http://oaglobal.dahuatech.com/
2. Login.
3. Click, "CRM Global"
4. Click, "Product SN Tracking"
Salesforce
Note: You cannot be logged into both the Production, and Sandbox server at the same time.
- Production: https://ap2.salesforce.com/
- Sandbox: https://test.salesforce.com/
Salesforce Case Status Quick Reference
Shoretel
Shoretel ECC Client: NEW ONE
- Agent and Supervisor Log in: https://cc.shoretel.com/ecc
- Domain: Blank
- Server: clientstart.sky.shoretel.com
Shoretel Connect Client and Web Portal
- Online Portal: https://portal.shoretelsky.com
- Softphone Connect Client Download: https://www.odrive.com/s/af47a4e2-23bf-4b61-91af-b79263c7a20b-59dd4979
- Shoretel Password Reset (via email): https://portal.shoretelsky.com/UserAccount/ValidateResetPassword
Physical Phone: Shoretel IP Phone 420/420G
Work in Progress
- How to create a wiki article
- How to create a product page
- DSS Windows
- Deep Learn
- Authorized Customer Lookup
- ANPR Automatic Number Plate Recognition
Product Pages
- Access Control DNA = Access_Control
- Video Intercom DNA = Video_Intercom
- Multi-Sensor DNA = Multi-Sensor
- Fisheye DNA = Fisheye
- DSS = DSS
Dahua Irvine Inventory List
Wiki Processes
LearnDahua Enrollment Codes
- Dahua Basics -LearnBasics
- IVS: Technical Training -DahuaWIN
- Technical Support Operations -DahuaWIN
- DSS Intro -LearnDSS
- HCVR & XVR Internal Training -LearnXVRandHCVR
- Presentation Resource -LearnPPT
- Technical Training -LearnTT
- Technical Assessment -LearnTest
Software
Product Pages
International Model
IP-Based
HD-CVI
Firmware Search Tool:International Model
