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:Process/Reporting April
Contents
Link to Master Reporting
Click here to access Master Reporting
Week 1: March 31 to April 6
Salesforce Backend Changelog
- add Lorex LTS name to Assisted By picklist.
- add Vitaliy and Kevin to Tier 2 and 3 queue.
- Fixed Workflow, "DNA_RMA_Reason_Required"
- Disabled workflow, "LX-Escalated Level 3"
- Created validation rule, "LX_Assisted_By_to_Escalate" - Assisted By field is mandatory for escalating a case.
- add Case Field for Attempts > 1, 2, 3 picklist - this must show on Case Activity History
- "Contact Remarks" Case Field added to DNA, FLIR, Empower, and Lorex
- 1 April 2019-Accounts Issue Round 1
- 2 April 2019-Accounts Issue Round 2
- "DNA-Activity History" Task workflow rule created
- "Notes" Customer Activity Field created
Pending:
- see if possible to make alert for duplicate email when creating Salesforce Contact
- see if possible to include Change Status to Case Activity History
Week 1: April 7 to 13
Salesforce Backend Changelog
- ...
Week 3: April 14 to 20
Salesforce Backend Changelog
- ...
Week 4: April 28 to May 4
Salesforce Backend Changelog
- ...
