Difference between revisions of "FAQ/P2P Troubleshoot Checklist"

(Network Sniffer Packet Backup)
 
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=P2P Troubleshooting Checklist=
 
==P2P Enabled (Dahua Device Only)==
 
==P2P Enabled (Dahua Device Only)==
 
{| class="wikitable"
 
{| class="wikitable"
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Reboot the recorder or camera after confirming all the above to be true
 
Reboot the recorder or camera after confirming all the above to be true
  
==Network Sniffer Packet Backup==
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==Network Sniffer Packet Backup New GUI==
This feature is available at the SystemUI only. It is used to troubleshoot various issues.
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This feature is available at the SystemUI only.
 +
===Prerequisites===
 +
*USB drive, formatted to FAT32
 +
*Dahua Recorder, connected to a network
 
===Video Example===
 
===Video Example===
  
 
<embedvideo service="youtube">https://youtu.be/0XQ53PXdp3o</embedvideo>
 
<embedvideo service="youtube">https://youtu.be/0XQ53PXdp3o</embedvideo>
  
Network Sniffer Packet Backup
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===Instructions===
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1. Insert a USB drive (FAT32 format) into the device. Most models of Dahua recorders will have a USB port on the front and rear of the unit, either can be used.
 +
 
 +
[[file:IMG_20190204_090313.jpg|500px]]
 +
 
 +
2. From the Main Menu go to Network
 +
 
 +
[[File:Network_Sniffer_Packet_Backup_-_1.jpg|500px]]
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 +
3. Click P2P
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 +
[[File:Network_Sniffer_Packet_Backup_-_2.jpg|500px]]
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 +
4. Click to disable the P2P feature
 +
 
 +
Click Apply
 +
 
 +
[[File:Network_Sniffer_Packet_Backup_-_3.jpg|500px]]
 +
 
 +
5. Return to the Main Menu
  
===Instructions===
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Click Operation
 +
 
 +
[[File:Network_Sniffer_Packet_Backup_-_4.jpg|500px]]
 +
 
 +
6. Click Network
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 +
[[File:Network_Sniffer_Packet_Backup_-_5.jpg|500px]]
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7. Click Test
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 +
[[File:Network_Sniffer_Packet_Backup_-_6.jpg|500px]]
 +
 
 +
8. Confirm the USB drive is detected, under Device Name
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 +
Click 'Refresh' if you do not see the device in the drop-down box
 +
 
 +
[[File:Network_Sniffer_Packet_Backup_-_7.jpg|500px]]
 +
 
 +
9. Click 'Sniffer Packet Backup' next to the appropriate NIC card to begin the backup
 +
 
 +
[[File:Network_Sniffer_Packet_Backup_-_8.jpg|500px]]
  
1. Prepare a USB (FAT32 format) and insert into device.
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10. The icon will change once the backup has begun
  
[[file:IMG_20190204_090313.jpg|400px]]
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[[File:Network_Sniffer_Packet_Backup_-_9.jpg|500px]]
  
2. Go to P2P page, disable P2P, and click, "Apply".
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11. Return to the P2P menu
  
[[file:2019-02-04_8-47-03.png|400px]]
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From Main Menu click Network
  
3. Navigate to Main Menu -> Info -> Network -> Test
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[[File:Network_Sniffer_Packet_Backup_-_10.jpg|500px]]
  
[[file:2019-02-04_8-19-09.png|400px]]
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12. Click P2P
  
4. Click, "Refresh" You should now see, "USB Disk"
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Click to enable the P2P service then click Apply
  
[[file:2019-02-04_8-49-15.png|400px]] -> [[file:2019-02-04_8-50-29.png|400px]]
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[[File:Network_Sniffer_Packet_Backup_-_11.jpg|500px]]
  
5. Click, "Sniffer Packet Backup" on the appropriate NIC card to begin the backup.
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13. Return to the Main Menu
  
[[file:2019-02-04_8-51-42.png|400px]]
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Click Operation
  
4. Go to P2P page, enable P2P, and click, "Apply" Then you will get a .pcab file in USB.
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[[File:Network_Sniffer_Packet_Backup_-_12.jpg|500px]]
  
[[file:2019-02-04_8-52-58.png|400px]]
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14. Click the Pause button under 'Sniffer Packet Backup'
  
5. Navigate to Main Menu -> Info -> Network -> Test
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[[File:Network_Sniffer_Packet_Backup_-_13.jpg|500px]]
  
[[file:2019-02-04_8-19-09.png|400px]]
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15. Remove the USB drive from the recorder and connect it to a PC
  
6. Click the Pause button under, "Sniffer Packet Backup"
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[[File:Network_Sniffer_Packet_Backup_-_14.jpg|500px]]
  
[[file:2019-02-04_8-55-00.png|400px]]
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You should have one or several *.PCAP files. Please email these files to your Technical Support Representative for further analysis.
  
7. Remove USB drive from recorder, and connect USB drive to PC.
 
  
[[file:2019-02-04_8-56-54.png|400px]]
 
  
8. You should have one or several *.PCAP files. Please email these files to your Technical Support Representative for further analysis.
 
  
 
[[Category:FAQ]]
 
[[Category:FAQ]]

Latest revision as of 20:33, 16 March 2020

P2P Troubleshooting Checklist

P2P Enabled (Dahua Device Only)

Interface Image
WebUI 2019-02-04 8-15-37.png
SystemUI 2019-02-04 8-14-00.png

DHCP Enabled

Interface Image
WebUI 2019-02-01 10-38-59.png
SystemUI 2019-02-04 8-07-28.png

DNS 1 = 8.8.8.8

Interface Image
WebUI 2019-02-01 10-57-30.png
SystemUI 2019-02-04 8-10-22.png

DNS 2 = 8.8.4.4

Interface Image
WebUI 2019-02-01 10-57-302.png
SystemUI 2019-02-04 8-10-29.png

Ping Test:Success

SystemUI only.

1. Navigate to Main Menu -> Info -> Network -> Test

2019-02-04 8-19-09.png

2. Input, "8.8.8.8" for Destination IP.

2019-02-04 8-20-19.png

3. Click, "Test"

2019-02-04 8-20-199.png

4. Repeat these steps, replace, "8.8.8.8" with, "google.com"

2019-02-04 8-23-01.png

Ping Test:Results-Success

Address Status Image
Google.com Success 2019-02-04 8-28-27.png
8.8.8.8 Success 2019-02-04 8-27-25.png

Ping Test:Results-Fail

Address Status Image Troubleshooting Tips
Google.com Fail 2019-02-04 8-29-43.png
  • Check network cable
8.8.8.8 Fail 2019-02-04 8-31-09.png
  • Check network cable

Default TCP Port

  • 37777 for Dahua Device
  • 35000 for FLIR device

Confirm All of the Above, Then Reboot

Reboot the recorder or camera after confirming all the above to be true

Network Sniffer Packet Backup New GUI

This feature is available at the SystemUI only.

Prerequisites

  • USB drive, formatted to FAT32
  • Dahua Recorder, connected to a network

Video Example

Instructions

1. Insert a USB drive (FAT32 format) into the device. Most models of Dahua recorders will have a USB port on the front and rear of the unit, either can be used.

IMG 20190204 090313.jpg

2. From the Main Menu go to Network

Network Sniffer Packet Backup - 1.jpg

3. Click P2P

Network Sniffer Packet Backup - 2.jpg

4. Click to disable the P2P feature

Click Apply

Network Sniffer Packet Backup - 3.jpg

5. Return to the Main Menu

Click Operation

Network Sniffer Packet Backup - 4.jpg

6. Click Network

Network Sniffer Packet Backup - 5.jpg

7. Click Test

Network Sniffer Packet Backup - 6.jpg

8. Confirm the USB drive is detected, under Device Name

Click 'Refresh' if you do not see the device in the drop-down box

Network Sniffer Packet Backup - 7.jpg

9. Click 'Sniffer Packet Backup' next to the appropriate NIC card to begin the backup

Network Sniffer Packet Backup - 8.jpg

10. The icon will change once the backup has begun

Network Sniffer Packet Backup - 9.jpg

11. Return to the P2P menu

From Main Menu click Network

Network Sniffer Packet Backup - 10.jpg

12. Click P2P

Click to enable the P2P service then click Apply

Network Sniffer Packet Backup - 11.jpg

13. Return to the Main Menu

Click Operation

Network Sniffer Packet Backup - 12.jpg

14. Click the Pause button under 'Sniffer Packet Backup'

Network Sniffer Packet Backup - 13.jpg

15. Remove the USB drive from the recorder and connect it to a PC

Network Sniffer Packet Backup - 14.jpg

You should have one or several *.PCAP files. Please email these files to your Technical Support Representative for further analysis.