Difference between revisions of "FAQ/How to Provide PC Specifications"

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=How to Provide PC Specifications=
 
=How to Provide PC Specifications=
 
==Description==
 
==Description==
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If Live View or Playback is delayed or laggy, Dahua Technical Support will sometimes request a report of your PC's specifications. These instructions will show you how to create a PC Specifications Report, and submit that report to Dahua Technology USA Technical Support team.
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==Prerequisites==
 
==Prerequisites==
 
*[https://dahuawiki.com/images/Software/3rd_Party/Speccy.exe Speccy Application]
 
*[https://dahuawiki.com/images/Software/3rd_Party/Speccy.exe Speccy Application]
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==Step by Step Instructions==
 
==Step by Step Instructions==
1.
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1. Download and install Speccy.
[[File:YourProcess1.jpg|800x800px]]
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[[File:How_To_Provide_PC_Specifications_-_1.jpg|600px]]
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[[File:How_To_Provide_PC_Specifications_-_2.jpg|600px]]
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[[File:How_To_Provide_PC_Specifications_-_3.jpg|600px]]
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2. Run Speccy.
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[[File:How_To_Provide_PC_Specifications_-_4.jpg|600px]]
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[[File:How_To_Provide_PC_Specifications_-_5.jpg|600px]]
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3. Click, "File" and then, "Save as Text File"
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[[File:How_To_Provide_PC_Specifications_-_6.jpg|600px]]
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4. Save the file to your Desktop.
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[[File:How_To_Provide_PC_Specifications_-_7.jpg|600px]]
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5. Locate Dahua Technology North America Technical Support email in inbox.
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[[File:How_To_Provide_PC_Specifications_-_8.jpg|600px]]
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6. Attach *.txt file you saved on your desktop earlier.
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[[File:How_To_Provide_PC_Specifications_-_9.jpg|600px]]
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[[File:How_To_Provide_PC_Specifications_-_10.jpg|600px]]
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7. Click, "Sent"
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[[File:How_To_Provide_PC_Specifications_-_11.jpg|600px]]
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8. Technical Support Case will then be updated with your PC's specification report.
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[[File:How_To_Provide_PC_Specifications_-_12.jpg|600px]]

Latest revision as of 17:36, 16 January 2020

How to Provide PC Specifications

Description

If Live View or Playback is delayed or laggy, Dahua Technical Support will sometimes request a report of your PC's specifications. These instructions will show you how to create a PC Specifications Report, and submit that report to Dahua Technology USA Technical Support team.

Prerequisites

Video Instructions

Step by Step Instructions

1. Download and install Speccy.

How To Provide PC Specifications - 1.jpg

How To Provide PC Specifications - 2.jpg

How To Provide PC Specifications - 3.jpg

2. Run Speccy.

How To Provide PC Specifications - 4.jpg

How To Provide PC Specifications - 5.jpg

3. Click, "File" and then, "Save as Text File"

How To Provide PC Specifications - 6.jpg

4. Save the file to your Desktop.

How To Provide PC Specifications - 7.jpg

5. Locate Dahua Technology North America Technical Support email in inbox.

How To Provide PC Specifications - 8.jpg

6. Attach *.txt file you saved on your desktop earlier.

How To Provide PC Specifications - 9.jpg

How To Provide PC Specifications - 10.jpg

7. Click, "Sent"

How To Provide PC Specifications - 11.jpg

8. Technical Support Case will then be updated with your PC's specification report.

How To Provide PC Specifications - 12.jpg