FAQ/How to Provide PC Specifications

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How to Provide PC Specifications

Description

If Live View or Playback is delayed or laggy, Dahua Technical Support will sometimes request a report of your PC's specifications. These instructions will show you how to create a PC Specifications Report, and submit that report to Dahua Technology USA Technical Support team.

Prerequisites

Video Instructions

Step by Step Instructions

1. Download and install Speccy.

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2. Run Speccy.

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3. Click, "File" and then, "Save as Text File"

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4. Save the file to your Desktop.

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5. Locate Dahua Technology North America Technical Support email in inbox.

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6. Attach *.txt file you saved on your desktop earlier.

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7. Click, "Sent"

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8. Technical Support Case will then be updated with your PC's specification report.

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