Difference between revisions of "FAQ/P2P Troubleshoot Checklist"
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===Instructions=== | ===Instructions=== | ||
| + | 1. Insert a USB drive (FAT32 format) into the device. Most models of Dahua recorders will have a USB port on the front and rear of the unit, either can be used. | ||
[[file:IMG_20190204_090313.jpg|500px]] | [[file:IMG_20190204_090313.jpg|500px]] | ||
| + | |||
| + | 2. From the Main Menu of the unit go to Network | ||
[[File:Network_Sniffer_Packet_Backup_-_1.jpg|500px]] | [[File:Network_Sniffer_Packet_Backup_-_1.jpg|500px]] | ||
| + | |||
| + | 3. Click P2P | ||
[[File:Network_Sniffer_Packet_Backup_-_2.jpg|500px]] | [[File:Network_Sniffer_Packet_Backup_-_2.jpg|500px]] | ||
| + | |||
| + | 4. Click to disable the P2P feature | ||
| + | |||
| + | Click Apply | ||
[[File:Network_Sniffer_Packet_Backup_-_3.jpg|500px]] | [[File:Network_Sniffer_Packet_Backup_-_3.jpg|500px]] | ||
| + | |||
| + | 5. Return to the Main Menu | ||
| + | |||
| + | Click Operation | ||
[[File:Network_Sniffer_Packet_Backup_-_4.jpg|500px]] | [[File:Network_Sniffer_Packet_Backup_-_4.jpg|500px]] | ||
| + | |||
| + | 6. Click Network | ||
[[File:Network_Sniffer_Packet_Backup_-_5.jpg|500px]] | [[File:Network_Sniffer_Packet_Backup_-_5.jpg|500px]] | ||
| + | |||
| + | 7. Click Test | ||
[[File:Network_Sniffer_Packet_Backup_-_6.jpg|500px]] | [[File:Network_Sniffer_Packet_Backup_-_6.jpg|500px]] | ||
Revision as of 22:45, 23 October 2019
Contents
P2P Enabled (Dahua Device Only)
| Interface | Image |
|---|---|
| WebUI | 
|
| SystemUI | 
|
DHCP Enabled
| Interface | Image |
|---|---|
| WebUI | 
|
| SystemUI | 
|
DNS 1 = 8.8.8.8
| Interface | Image |
|---|---|
| WebUI | 
|
| SystemUI | 
|
DNS 2 = 8.8.4.4
| Interface | Image |
|---|---|
| WebUI | 
|
| SystemUI | 
|
Ping Test:Success
SystemUI only.
1. Navigate to Main Menu -> Info -> Network -> Test
2. Input, "8.8.8.8" for Destination IP.
3. Click, "Test"
4. Repeat these steps, replace, "8.8.8.8" with, "google.com"
Ping Test:Results-Success
| Address | Status | Image |
|---|---|---|
| Google.com | Success | 
|
| 8.8.8.8 | Success | 
|
Ping Test:Results-Fail
| Address | Status | Image | Troubleshooting Tips |
|---|---|---|---|
| Google.com | Fail | 
|
|
| 8.8.8.8 | Fail | 
|
|
Default TCP Port
- 37777 for Dahua Device
- 35000 for FLIR device
Confirm All of the Above, Then Reboot
Reboot the recorder or camera after confirming all the above to be true
Network Sniffer Packet Backup
This feature is available at the SystemUI only. It is used to troubleshoot various issues.
Prerequisites
- USB drive, formatted to FAT32
- Dahua Recorder, connected to a network
Video Example
Instructions
1. Insert a USB drive (FAT32 format) into the device. Most models of Dahua recorders will have a USB port on the front and rear of the unit, either can be used.
2. From the Main Menu of the unit go to Network
3. Click P2P
4. Click to disable the P2P feature
Click Apply
5. Return to the Main Menu
Click Operation
6. Click Network
7. Click Test
1. Prepare a USB (FAT32 format) and insert into device.
2. Go to P2P page, disable P2P, and click, "Apply".
3. Navigate to Main Menu -> Info -> Network -> Test
4. Click, "Refresh" You should now see, "USB Disk"
-> 
5. Click, "Sniffer Packet Backup" on the appropriate NIC card to begin the backup.
4. Go to P2P page, enable P2P, and click, "Apply" Then you will get a .pcab file in USB.
5. Navigate to Main Menu -> Info -> Network -> Test
6. Click the Pause button under, "Sniffer Packet Backup"
7. Remove USB drive from recorder, and connect USB drive to PC.
8. You should have one or several *.PCAP files. Please email these files to your Technical Support Representative for further analysis.
