FAQ/P2P Troubleshoot Checklist

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P2P Enabled (Dahua Device Only)

Interface Image
WebUI 2019-02-04 8-15-37.png
SystemUI 2019-02-04 8-14-00.png

DHCP Enabled

Interface Image
WebUI 2019-02-01 10-38-59.png
SystemUI 2019-02-04 8-07-28.png

DNS 1 = 8.8.8.8

Interface Image
WebUI 2019-02-01 10-57-30.png
SystemUI 2019-02-04 8-10-22.png

DNS 2 = 8.8.4.4

Interface Image
WebUI 2019-02-01 10-57-302.png
SystemUI 2019-02-04 8-10-29.png

Ping Test:Success

SystemUI only.

1. Navigate to Main Menu -> Info -> Network -> Test

2019-02-04 8-19-09.png

2. Input, "8.8.8.8" for Destination IP.

2019-02-04 8-20-19.png

3. Click, "Test"

2019-02-04 8-20-199.png

4. Repeat these steps, replace, "8.8.8.8" with, "google.com"

2019-02-04 8-23-01.png

Ping Test:Results-Success

Address Status Image
Google.com Success 2019-02-04 8-28-27.png
8.8.8.8 Success 2019-02-04 8-27-25.png

Ping Test:Results-Fail

Address Status Image Troubleshooting Tips
Google.com Fail 2019-02-04 8-29-43.png
  • Check network cable
8.8.8.8 Fail 2019-02-04 8-31-09.png
  • Check network cable

Default TCP Port

  • 37777 for Dahua Device
  • 35000 for FLIR device

Network Sniffer Packet Backup

SystemUI only.

1. Prepare a USB (FAT32 format) and insert into device.

IMG 20190204 090313.jpg

2. Go to P2P page, disable P2P, and click, "Apply".

2019-02-04 8-47-03.png

3. Navigate to Main Menu -> Info -> Network -> Test

2019-02-04 8-19-09.png

4. Click, "Refresh" You should now see, "USB Disk"

2019-02-04 8-49-15.png -> 2019-02-04 8-50-29.png

5. Click, "Sniffer Packet Backup" on the appropriate NIC card to begin the backup.

2019-02-04 8-51-42.png

4. Go to P2P page, enable P2P, and click, "Apply" Then you will get a .pcab file in USB.

2019-02-04 8-52-58.png

5. Navigate to Main Menu -> Info -> Network -> Test

2019-02-04 8-19-09.png

6. Click the Pause button under, "Sniffer Packet Backup"

2019-02-04 8-55-00.png

7. Remove USB drive from recorder, and connect USB drive to PC.

2019-02-04 8-56-54.png

8. You should have one or several *.PCAP files. Please email these files to your Technical Support Representative for further analysis.