A firmware update was recently released for the NVR6XX-4KS2 series devices.

Information, instructions, and download links can be found Here

Troubleshoot/NVR/Unable to Playback

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Record Schedule

Unable to Playback Recordings

  • Check that HDD is detected by NVR.
  • "Record Status" is set to, "Enabled" on all channels.
  • Check, "Record Schedule" and ensure your desired recording is enabled; Motion, Schedule, or Alarm Recording.
  • Recorded file has been overwritten.
  • File is in DAV format. Use Conversion Tool.

There are following possibilities:

  • If HDD ribbon is damaged then replace ribbon or HDD.
  • If HDD is broken then replace HDD.
  • If Upgraded program is not compatible then find another program to upgrade.
  • If the recorded file has been overwritten then there's not much you can do unless you have backup.
  • If Record function has been disabled then enable it.


HDD

HDD.jpg

Ribbon

HDDribbon.jpg