Notice: Firmware Links Under Maintenance We are currently undergoing maintenance on all firmware links. If any links are inaccessible, please email or contact Tech Support for the firmware. We appreciate your patience during the maintenance, thank you for your understanding.

Difference between revisions of "Troubleshoot/NVR/Unable to Playback"

Line 21: Line 21:
 
[[file:HDD.jpg|400px]]
 
[[file:HDD.jpg|400px]]
  
 +
Ribbon
  
 +
[[file:HDDribbon.jpg|400px]]
  
 
[[Category:Playback]][[Category:Troubleshoot]]
 
[[Category:Playback]][[Category:Troubleshoot]]

Revision as of 18:10, 6 May 2016

Record Schedule

Unable to Playback Recordings

  • Check that HDD is detected by NVR
  • "Record Status" is set to, "Enabled" on all channels
  • Check, "Record Schedule" and ensure your desired recording is enabled; Motion, Schedule, or Alarm Recording.
  • Recorded file has been overwritten
  • File is in DAV format. Use Conversion Tool.

There are following possibilities:

  • HDD ribbon is damaged.
  • HDD is broken.
  • Upgraded program is not compatible.
  • The recorded file has been overwritten.
  • Record function has been disabled.


HDD

HDD.jpg

Ribbon

HDDribbon.jpg