:Scripts

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Call Scripts

Voicemail

Hello

Dahua Technology USA tried returning your call, but unfortunately we were unable to reach you. When convenient, please call us at 877-606-1590 from 6:00AM-5:00PM PST. Use case number-

Thank you for contacting Dahua Technology USA,

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HDD Troubleshoot

Try this:

1. Unplug the DVR.

2. Open the case.

3. Disconnect the hard drive.

4. Boot the DVR back up with the hard drive disconnected.

5. Let the system run for a few hours and see if the system crashes.

Please let me know the outcome and we can take it from there.

Thank you for contacting Dahua Technology USA Support

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Password Reset

Disconnect power to your DVR and wait 15 seconds. Reconnect power and boot up the DVR. The account will no longer be locked. If you don't remember you login password please follow the below instructions to reset your DVR's password:

Make sure to input this information on the DVR itself.

To reset the password to defaults try entering these password resets once. It will reset your system to the defaults:

(Will only work today)

Login: admin

Password: xxxxxx or xxxxxx

or

(Will only work tomorrow)

Login: admin

Password: xxxxxx or xxxxxx

Please review the following information regarding changing the password; this will tell you how to change your account password after it has been reset.

Thank you for contacting Dahua Technology USA Support

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Port Forward

You will need to log into your router and input two port forwarding rules for 80 and 37777 to the local IP of your DVR which is XXX.XXX.XXX.XXX

If you have any questions you can ask me directly by responding to this email. After you input your port forwarding rules into your router, go to CanYouSeeMe.org. What is the IP displayed on that site? I will scan you network once I have your response and double check that everything is setup properly.

For help on the Internet setup I will send you our best guides. If you encounter any issues with the instructions, please email me back with where you are stuck and we will fix the issue.

If you feel you do not have a setup which meets either of the criteria for the videos, please proceed to manually generate the setup guide for your DVR. This link will tailor a guide with screenshots and descriptions of the DVR and Router for every step necessary to view your DVR remotely.

Follow this link to the port forwarding instructions. http://portforward.com

Do not change the DVR to Static Mode, leave the DVR in "Acquire an IP address automatically" or in DHCP mode and then proceed with configuring the router.

Once you get to that link, SKIP THE AD IF PRESENTED, Scroll down to the QSEE DVR's, select your DVR model, then your Router Model, and follow the guide. Once completed, goto www.canyouseeme.org and check the ports of your DVR.

The IP address you see on canyouseeme is the IP you will use when you access the DVR when you leave the DVR location, or use any internet the DVR IS NOT connected to.

If you find port 80 is blocked, you can change it internally on the DVR in network settings to 85, then reconfigure the 80 port to 85 in the router.

If all of the ports work, when you wish to see the DVR remotely. 

NOTICE this is just and example.  Since the 80 port was changed on this DVR, to view it you must include the http:// and the :85 on the end.

Thank you for contacting Dahua Technology USA Support

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Port Forward Setup

P2P

Reset Recorder to Defaults

To return your DVR to factory defaults go to the following on your DVR:

Main Menu -> Setting -> Default

The system will reboot once complete.

Thank you for contacting Dahua Technology USA Support

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RTSP

rtsp://192.168.1.86:554/cam/realmonitor?channel=1&subtype=00&authbasic=YWRtaW46YWRtaW4=

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Recording Total Setup

For your system, you have several options for configured how video will be recorded. There are three methods available to setup these recording options SystemUI, WebUI, and SmartPSS.

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Schedule Record:

Motion Record:

Alarm Record:

IVS Record:

Remote Access: Port Forward Summary

To access the system remotely or away from the system location use the following address: http://xxx.xxx.xxx.xxx:85

To access the system Locally or on the same network as the system use the following address: http://xxx.xxx.xxx.xxx:85

To access your system from a smartphone you want to use iDMSS(iOS) or gDMSS(Android).

To access your system from a tablet you want to use iDMSS HD Lite(iOS) or gDMSS HD Lite(Android).

These applications are available on the Google Play Store or Apple App Store.

To connect using your mobile device use the following:

Remote Access via iDMSS, gDMSS, or SmartPSS:

Register Mode: IP/Domain Name: (anything) Address: xxx.xxx.xxx.xxx Port: 37777 User Name: admin Password: admin MaxChannel: 16

Local Access via iDMSS, gDMSS, or SmartPSS:

Register Mode: IP/Domain Name: (anything) Address: xxx.xxx.xxx.xxx Port: 37777 User Name: admin Password: admin MaxChannel: 16

Please let me know if that worked out for you.

Use the guides below to help troubleshoot the IE issues.

Try resetting the IE browser back to default. (internet options- advanced- Restore advanced settings, and Reset to default and erase all user settings) reboot the browser, and use the active x guide after the reset to default.

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Remote Access: P2P Summary

To access your system from a PC you want to use SmartPSS or Easy4IP.com

To access your system from a smartphone you want to use iDMSS(iOS) or gDMSS(Android).

To access your system from a tablet you want to use iDMSS HD Lite(iOS) or gDMSS HD Lite(Android).

Serial Number: XXX

Use the following credentials:

User: admin Password: (Your Password)

Mobile Access via QC View: Register Mode: P2P SN: XXX Username: admin Password: (Your Password)



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