Troubleshoot/NVR/Unable to Playback

Record Schedule

Unable to Playback Recordings

• Check that HDD is detected by NVR
• "Record Status" is set to, "Enabled" on all channels
• Check, "Record Schedule" and ensure your desired recording is enabled; Motion, Schedule, or Alarm Recording.
• Recorded file has been overwritten
• File is in DAV format. Use Conversion Tool.

There are following possibilities:

• HDD ribbon is damaged.
• HDD is broken.
• Upgraded program is not compatible.
• The recorded file has been overwritten.
• Record function has been disabled.

HDD

Ribbon