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Troubleshoot/NVR/Errors Found In Log

Errors Found in Log

Whenever the DVR reboots an entry is created in the Log, Information>Log. In the log the entry will list "Reboot with flags" or "Reboot Symbol". It will show a code telling you why the camera rebooted. Please see the list below:

Boot Codes

  • 0x00: DVR has rebooted normally: routine maintenance reboot or a user reboot.
  • 0x01: Abnormal reboot: power loss, system crash, or other undefined abnormality.
  • 0x02: Log stuck.
  • 0x03: Hard drive read-write slow: hard drive read-write speed has dropped significantly; hard drive capacity has seriously decreased.
  • 0x04: Abnormal recording: Over 3 minutes with no stream on the recording channel.
  • 0x05: Bad track: The hard drive has a bad track.
  • 0x06: Abnormal reboot, decoding abnormal
  • 0x06a: Video storage abnormal
  • 0x06F: Restart caused by illegal access to memory. Security feature reboot for backend failed access
  • 0x07: Abnormal reboot, The configuration partition is damaged
  • 0x11: Hard disk hot-swap overtime

Troubleshooting the codes

  • 0x00: Check in Settings>System>Auto Maintain to ensure that the DVR is not set to reboot.
  • 0x01: This one is the hardest one to diagnose. We recommend updating the firmware to the most Recent version, hard resetting the DVR, and ensuring the DVR is receiving consistent power.
  • 0x02: Clear the log. Go to Information>Log and click Clear.
  • 0x03: Check in Settings>Storage>HDD Manage and look at the Status. If it is not "Normal", it is likely that there is a hard drive error and it needs to be replaced.
  • 0x04: Check all of the camera connections and ensure they are powered correctly.
  • 0x05: Check in Settings>Storage>HDD Manage and look at the Status. If it is not "Normal", it is likely that there is a hard drive error and it needs to be replaced.
  • 0x06: Do not decode over the system's capabilities. Check the system's datasheet
  • 0x06a: Could be an issue with the drive. Check the HDD's health with S.M.A.R.T or replace the drive. Make sure firmware is up to date
  • 0x06F: Too many devices connected at once. Change login credentials to limit device access.
  • 0x07: Factory default the system
  • 0x11: Turn the system off and make sure the drive is properly connected. Or replace the drive.
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