Difference between revisions of "Troubleshoot/NVR/Errors Found In Log"
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===Boot Codes=== | ===Boot Codes=== | ||
| + | *0x00: DVR has rebooted normally: routine maintenance reboot or a user reboot. | ||
| + | *0x01: Abnormal reboot: power loss, system crash, or other undefined abnormality. | ||
| + | *0x02: Log stuck. | ||
| + | *0x03: Hard drive read-write slow: hard drive read-write speed has dropped significantly; hard drive capacity has seriously decreased. | ||
| + | *0x04: Abnormal recording: Over 3 minutes with no stream on the recording channel. | ||
| + | *0x05: Bad track: The hard drive has a bad track. | ||
| + | *0x06: Abnormal reboot, decoding abnormal | ||
| + | *0x06a: Video storage abnormal | ||
| + | *0x06F: Restart caused by illegal access to memory. Security feature reboot for backend failed access | ||
| + | *0x07: Abnormal reboot, The configuration partition is damaged | ||
| + | *0x11: Hard disk hot-swap overtime | ||
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===Troubleshooting the codes=== | ===Troubleshooting the codes=== | ||
| + | *0x00: Check in Settings>System>Auto Maintain to ensure that the DVR is not set to reboot. | ||
| + | *0x01: This one is the hardest one to diagnose. We recommend updating the firmware to the most Recent version, hard resetting the DVR, and ensuring the DVR is receiving consistent power. | ||
| + | *0x02: Clear the log. Go to Information>Log and click Clear. | ||
| + | *0x03: Check in Settings>Storage>HDD Manage and look at the Status. If it is not "Normal", it is likely that there is a hard drive error and it needs to be replaced. | ||
| + | *0x04: Check all of the camera connections and ensure they are powered correctly. | ||
| + | *0x05: Check in Settings>Storage>HDD Manage and look at the Status. If it is not "Normal", it is likely that there is a hard drive error and it needs to be replaced. | ||
| + | *0x06: Do not decode over the system's capabilities. Check the system's datasheet | ||
| + | *0x06a: Could be an issue with the drive. Check the HDD's health with S.M.A.R.T or replace the drive. Make sure firmware is up to date | ||
| + | *0x06F: Too many devices connected at once. Change login credentials to limit device access. | ||
| + | *0x07: Factory default the system | ||
| + | *0x11: Turn the system off and make sure the drive is properly connected. Or replace the drive. | ||
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| − | + | [[Category:Troubleshoot]] | |
| − | + | [[Category:NVR]] | |
| − | + | [[Category:HCVR]] | |
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Latest revision as of 14:50, 11 July 2023
Errors Found in Log
Whenever the DVR reboots an entry is created in the Log, Information>Log. In the log the entry will list "Reboot with flags" or "Reboot Symbol". It will show a code telling you why the camera rebooted. Please see the list below:
Boot Codes
- 0x00: DVR has rebooted normally: routine maintenance reboot or a user reboot.
- 0x01: Abnormal reboot: power loss, system crash, or other undefined abnormality.
- 0x02: Log stuck.
- 0x03: Hard drive read-write slow: hard drive read-write speed has dropped significantly; hard drive capacity has seriously decreased.
- 0x04: Abnormal recording: Over 3 minutes with no stream on the recording channel.
- 0x05: Bad track: The hard drive has a bad track.
- 0x06: Abnormal reboot, decoding abnormal
- 0x06a: Video storage abnormal
- 0x06F: Restart caused by illegal access to memory. Security feature reboot for backend failed access
- 0x07: Abnormal reboot, The configuration partition is damaged
- 0x11: Hard disk hot-swap overtime
Troubleshooting the codes
- 0x00: Check in Settings>System>Auto Maintain to ensure that the DVR is not set to reboot.
- 0x01: This one is the hardest one to diagnose. We recommend updating the firmware to the most Recent version, hard resetting the DVR, and ensuring the DVR is receiving consistent power.
- 0x02: Clear the log. Go to Information>Log and click Clear.
- 0x03: Check in Settings>Storage>HDD Manage and look at the Status. If it is not "Normal", it is likely that there is a hard drive error and it needs to be replaced.
- 0x04: Check all of the camera connections and ensure they are powered correctly.
- 0x05: Check in Settings>Storage>HDD Manage and look at the Status. If it is not "Normal", it is likely that there is a hard drive error and it needs to be replaced.
- 0x06: Do not decode over the system's capabilities. Check the system's datasheet
- 0x06a: Could be an issue with the drive. Check the HDD's health with S.M.A.R.T or replace the drive. Make sure firmware is up to date
- 0x06F: Too many devices connected at once. Change login credentials to limit device access.
- 0x07: Factory default the system
- 0x11: Turn the system off and make sure the drive is properly connected. Or replace the drive.
