Difference between revisions of ":Internal Only"
(→Shoretel Connect Client and Web Portal) |
(→Wiki Processes) |
||
(112 intermediate revisions by 3 users not shown) | |||
Line 1: | Line 1: | ||
==Dahua USA Internal Information== | ==Dahua USA Internal Information== | ||
− | + | ===Online Software=== | |
+ | <gallery> | ||
+ | file:SalesforceIcon.png|Salesforce Production Server|link=https://ap2.salesforce.com/ | ||
+ | file:120px-Bomgar_Icon.jpg|Bomgar|link=https://remote.flir.com/login/ | ||
+ | file:85px-UJET-logo-blue.png|uJet|link=https://lorex.ujet.co/ | ||
+ | File:Avaya_Logo.jpg|Avaya Phone System|link=https://dahuawiki.com/Internal:Internal_Only/Avaya | ||
+ | </gallery> | ||
− | + | ===Serial Lookup=== | |
+ | <gallery> | ||
+ | file:barcodeicon.jpg|Serial Lookup Tool 1|link=https://sntk.dahuatech.com/SerialOrder/index/init | ||
+ | file:barcodeicon.jpg|Serial Lookup Tool 2|link=http://overseasreport.dahuatech.com:8080/SerialOrder/index/init | ||
+ | file:barcodeicon.jpg|Serial Lookup Tool 3|link=http://work.dahuatech.com/protal/Apps/SSO/FineReport/Login1.aspx?reportName=HW%2FProduct_SN_Tracking.cpt | ||
+ | </gallery> | ||
− | + | ===Dahua Sites=== | |
− | == | ||
<gallery> | <gallery> | ||
− | + | File:Dahua-LOGO_black_with_red_D.png|Main Site (USA)|link=http://us.dahuasecurity.com/ | |
− | + | File:Dahua-LOGO_black_with_red_D.png|Main Site (International)|link=https://www.dahuasecurity.com/?us | |
− | + | File:Learndahua.PNG|Learn Dahua|link=https://www.learndahua.com/login/index.php | |
− | + | File:Dealer_Portal_Icon.png|Dealer Portal|link=http://dealer.dahuadev.com/ | |
− | + | File:GKS_Portal_Icon.png|GKS-Internal Only Knowledge Base|link=https://gks.dahuasecurity.com/ | |
− | + | File:Lorex_Icon1.jpg|Lorex Wiki|link=https://lorexwiki.com/Main_Page | |
</gallery> | </gallery> | ||
===Reporting and Reference=== | ===Reporting and Reference=== | ||
<gallery> | <gallery> | ||
+ | File:process.png|link=Internal:Internal_Only/Process|Process | ||
+ | file:SalesforceIcon.png|Salesforce Instructions|link=https://dahuawiki.com/Internal:Salesforce | ||
file:listicon.png|Global To Do|link=Hidden:GlobalToDo | file:listicon.png|Global To Do|link=Hidden:GlobalToDo | ||
+ | file:operatoricon.png|Call Scripts|link=Internal:Scripts | ||
+ | file:coffeeIcon.png|Request Time Off|link=https://goo.gl/forms/N5YlxAYqKD2geQQu2 | ||
+ | file:120px-Reporting_Icon.png|Reporting|link=https://dahuawiki.com/Internal:Process/Reporting | ||
+ | file:120px-CSAT_Icon.png|Customer Satisfaction Survey|link=https://dahuawiki.com/Internal:Internal_Only/Process/CSAT | ||
+ | file:103px-Keep-calm-then-escalate-it.png|Escalation file:Checklist|link=https://dahuawiki.com/Internal:Internal_Only/Process/Escalation | ||
+ | file:120px-RMA-icon.jpg|RMA Process|link=https://dahuawiki.com/Internal:Internal_Only/Process/RMA | ||
+ | file:119px-Q_and_Q_Icon.png|Q&A|link=https://dahuawiki.com/Internal:Internal_Only/Process/Q_and_A | ||
+ | File:Sales_Icon.png|Sales|link=Internal:Internal_Only/Process/Sales | ||
+ | file:SalesforceIcon.png|Salesforce Request List|link=https://docs.google.com/spreadsheets/d/1haoYZ4unZ7J28vX0STXXXB29l4kcZTsDPh776s8T36U/edit?usp=sharing | ||
+ | </gallery> | ||
+ | __NOTOC__ | ||
+ | |||
+ | ===P2P Websites=== | ||
+ | * www.dahuap2pcloud.com | ||
+ | * www.easy4ipcloud.com | ||
+ | |||
+ | ===Non-Dahua=== | ||
+ | <gallery> | ||
+ | File:digi_logo_company.jpg|Digimerge|link=http://www.digimerge.com/ | ||
+ | file:unisight_logo_dark.png|Empower|link=https://dahuawiki.com/Internal:Empower | ||
+ | File:ADT_Icon.png|ADT Online Resource|link=http://linksinet.com/download.html | ||
+ | File:digi_logo_company.jpg|Digimerge DDNS|link=https://secure.digimerge.net | ||
+ | File:FLIR_Logo_Tagless.jpg|FLIR DDNS|link=https://secure.myddns-flir.com/webapp/ | ||
+ | </gallery> | ||
+ | |||
+ | * [[Internal:ADT|ADT Resource and Process]] | ||
+ | * [https://www.odrive.com/s/6d582617-de1f-47cb-82f9-e28f8e5a617b-5ca67576 Alternative Firmware Repository] | ||
+ | * [http://portal.lorexservices.com Lorex Engineer Portal] | ||
+ | |||
+ | ===LeChange RMA=== | ||
+ | For LeChange devices that have been approved for RMA go through the Following Process: | ||
+ | |||
+ | * Get the model number, shipping address, email, and contact number if not already had. | ||
+ | * Set Status to RMA Pending and enter the RMA Reason and Type. | ||
+ | * Save the case, it will automatically be transferred to the DNA - RMA Queue. | ||
+ | * From the DNA - RMA Queue approve the RMA take ownership back over the case. | ||
+ | * Send an email to ALL the following: | ||
+ | |||
+ | :: '''jessica.oviedo@lorextechnology.com (Main To)'''<br />'''joe.lee@lorextechnology.com ( Additional To )'''<br />'''jp.wenger@dahuatech.com ( CC )'''<br />'''Steven.Mei@dahuatech.com ( CC )''' | ||
+ | |||
+ | * In the email, state the reasons for RMA, model of the device, and whether or not they need replacement cameras as well. Request the tracking number for the unit as well. | ||
+ | * Make sure that all parties are kept in the loop throughout the RMA process. | ||
+ | * Once the unit has been shipped, send tracking information to the customer by email. | ||
+ | |||
+ | ===Report a Problem=== | ||
+ | <gallery> | ||
file:bug-reporter.png|Bug Tracker|link=Internal:Bug_Tracker | file:bug-reporter.png|Bug Tracker|link=Internal:Bug_Tracker | ||
file:DangerIcon.png|Report a Problem with DahuaWiki|link=Report_Issue | file:DangerIcon.png|Report a Problem with DahuaWiki|link=Report_Issue | ||
file:Broken-Chain.png|Report an Issue|link=https://docs.google.com/forms/d/e/1FAIpQLSeuJkW4C3JQq-toYv-y4XlniBSScRNucGREt9HQ20Y6qAEiFg/viewform?usp=sf_link | file:Broken-Chain.png|Report an Issue|link=https://docs.google.com/forms/d/e/1FAIpQLSeuJkW4C3JQq-toYv-y4XlniBSScRNucGREt9HQ20Y6qAEiFg/viewform?usp=sf_link | ||
− | |||
− | |||
</gallery> | </gallery> | ||
− | |||
+ | ===Product Information Links=== | ||
+ | <gallery> | ||
+ | File:Authorized_Icon.jpg|link=Internal:Name_Rule|Name Rule Authorization | ||
+ | File:Password_Reset_Icon.jpg|Device Credentials|link=Internal:Device_Credentials | ||
+ | File:DVR_Icon_Banner.png|DVR, XVR, HCVR, IVS and Fisheye|link=Internal:DVR_XVR_HCVR_IVS_and_Fisheye | ||
+ | File:Where_Purchased_Icon.png|Where Purchased|link=Internal:Where_Purchased | ||
+ | </gallery> | ||
+ | |||
+ | ===Phone Numbers=== | ||
+ | {| class="wikitable sortable" | ||
+ | |- | ||
+ | !|Name | ||
+ | !|Department | ||
+ | !|Phone Number | ||
+ | !|Email | ||
+ | |- | ||
+ | ||Dahua North America-Technical Support | ||
+ | ||Technical Support | ||
+ | ||877.606.1590 | ||
+ | ||Support.USA@DahuaTech.com | ||
+ | |- | ||
+ | ||Dahua North America-Dealer Line | ||
+ | ||Technical Support | ||
+ | ||866.302.6735 | ||
+ | ||dealersupport.usa@dahuatech.com | ||
+ | |- | ||
+ | ||Dahua North America-Internal Only Tech Support | ||
+ | ||Technical Support | ||
+ | ||866.302.6735 | ||
+ | ||InternalSupport.USA@dahuatech.com | ||
+ | |- | ||
+ | ||Lorex Technical Support | ||
+ | ||Technical Support | ||
+ | ||877.755.6739 | ||
+ | ||Support@LorexTechnology.com | ||
+ | |- | ||
+ | ||Empower Technical Support | ||
+ | ||Technical Support | ||
+ | ||949.204.3226 | ||
+ | ||empowersupport@unisight.net | ||
+ | |- | ||
+ | ||LeChange Technical Support | ||
+ | ||Technical Support | ||
+ | ||800.883.4120 | ||
+ | ||support.usa@lechange.com | ||
+ | |- | ||
+ | ||ADT (Alpha) Technical Support | ||
+ | ||Technical Support | ||
+ | ||877.609.1936 | ||
+ | ||alphasupport.usa@dahuatech.com | ||
+ | |} | ||
+ | ===Product Management=== | ||
+ | {| class="wikitable" | ||
+ | |- | ||
+ | || | ||
+ | || | ||
+ | Adjusted Product Line Responsibility | ||
− | + | || | |
− | + | Others | |
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | + | |- | |
− | + | || | |
− | + | Angela Huang | |
− | + | || | |
+ | IP Camera, Thermal Camera, HDCVI Camera, Accessory (camera relevant ) | ||
− | + | || | |
+ | Ordering system maintenance support from product perspective On-site product vetting support for video products | ||
− | + | |- | |
+ | || | ||
+ | Lucas Zheng | ||
− | + | || | |
− | + | NVR, HCVR DVR, Penta DVR, Bundles, Transmission, Display, Accessory (storage/transmission relevant), DSS Express | |
− | |||
− | + | || | |
− | + | Public Cloud relevant, On-site product vetting support for video products | |
− | |||
− | |||
− | + | |- | |
− | + | || | |
− | + | Jordan Che | |
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | + | || | |
− | + | PTZ Camera, IP Environmental Camera, Intercom, Access Control, 3rd party VMS integration support. | |
− | + | || | |
− | + | On-site product vetting support for intercom & access control products | |
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | + | |} | |
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | === | + | ===Projects=== |
− | *Dahua | + | :* [[Internal:Agent_Homepage|Agent Homepage]] |
− | * | + | :* [http://oaglobal.dahuatech.com/ Dahua Employee Login] |
− | * | + | :* [https://docs.google.com/spreadsheets/d/1AonIjhzN3-ViHevBvi-eoXTWq9rNTWUsaXkLv_TDpRg/edit?usp=sharing Device List] |
− | *DSS | + | :* [[Internal:Internal_Only/System_Down_Emergency_Process|System Down Emergency Process]] |
− | * | + | :* [[Internal:Internal_Only/Password_Reset_Process|Password Reset Process]] |
− | * | + | :* [[Internal:Product_Review_Process|Product Review Process]] |
− | * | + | :* [[Internal:Internal_Only/Head_Count|Head Count]] |
− | * | + | :* [[Internal:Internal_Only/Sub_Problem_Type#Problem_Type_and_Sub-Problem_Type|Problem Type and Sub-Problem Type]] |
+ | :* https://dahuawiki.com/Firmware_Templates | ||
+ | :* https://dahuawiki.com/Firmware_by_Device_Tabbed | ||
+ | :* https://dahuawiki.com/Firmware_Templates | ||
+ | :* https://dahuawiki.com/Kits | ||
+ | :* [[Internal:Name_Rule]] | ||
+ | :* https://dahuawiki.com/Internal:Empower | ||
+ | :* [[Internal:DSS_Windows|DSS Windows]] | ||
+ | :* [[Internal:Deep_Learn|Deep Learn]] | ||
+ | :* [[Internal:Customer_Lookup|Authorized Customer Lookup]] | ||
+ | :* [[Internal:ANPR|ANPR Automatic Number Plate Recognition]] | ||
+ | * [[Internal:Internal_Only/Training|Training]] | ||
− | === | + | ====Salesforce Case Status Quick Reference==== |
− | + | [[file:SF_Case_Status_Reference.png]] | |
===Product Pages=== | ===Product Pages=== | ||
− | ==== | + | :* [http://www.dahuasecurity.com/en/us/category.php?cid=934 Access Control DNA] = [[Access_Control]] |
+ | :* [http://www.dahuasecurity.com/en/us/category.php?cid=944 Video Intercom DNA] = [[Video_Intercom]] | ||
+ | :* [http://www.dahuasecurity.com/en/us/category.php?cid=684 Multi-Sensor DNA] = [[Multi-Sensor]] | ||
+ | :* [http://www.dahuasecurity.com/en/us/category.php?cid=556 Fisheye DNA] = [[Fisheye]] | ||
+ | :* [http://www1.dahuasecurity.com/products_category/dss-20.html DSS] = [[DSS]] | ||
+ | ===Dahua Irvine Inventory List=== | ||
+ | :* [[Internal:Dahua_Irvine_Inventory_List|Dahua Irvine Inventory List]] | ||
+ | :* Live Demos | ||
+ | User: admin | ||
+ | PW: DahuaWIN2017 | ||
− | === | + | ===Wiki Processes=== |
− | [[ | + | :* [[Internal:System_Photos_Process|System Photos Process]] |
+ | :* [[Internal:Example_Photos_Process|Example Photos Process]] | ||
+ | :* [[Internal:PDF_Banner_Process|PDF Banner Process]] | ||
+ | :* [[Internal:Database_Photos_Process|Database Photos Process]] | ||
+ | :* [[Internal:Wiki_Article_How_To|How to create a wiki article]] | ||
+ | :* [[Internal:Product_Page_How_To|How to create a product page]] | ||
+ | :* [[Tester_Product_Page_Template|Product Page Template Bar]] | ||
+ | :* [[Internal:Internal_Only/AwesomeFont|AwesomeFont Reference]] | ||
+ | :* [[Internal:File_Repo|File Repo]] | ||
+ | |||
+ | ===LearnDahua Enrollment Codes=== | ||
+ | :* Dahua Basics -LearnBasics | ||
+ | :* IVS: Technical Training -DahuaWIN | ||
+ | :* Technical Support Operations -DahuaWIN | ||
+ | :* DSS Intro -LearnDSS | ||
+ | :* HCVR & XVR Internal Training -LearnXVRandHCVR | ||
+ | :* Presentation Resource -LearnPPT | ||
+ | :* Technical Training -LearnTT | ||
+ | :* Technical Assessment -LearnTest | ||
− | ===== | + | ===Report a Salesforce Problem=== |
− | + | <html><iframe src="https://docs.google.com/forms/d/e/1FAIpQLSf-eB5Q2TLjc6ZeesJbc_SM2-1TbDNhM1C-6cpmDVUaDMthaA/viewform?embedded=true" width="640" height="912" frameborder="0" marginheight="0" marginwidth="0">Loading...</iframe></html> | |
− | |||
− | |||
− | |||
[[Category:Internal]] | [[Category:Internal]] |
Latest revision as of 14:53, 5 March 2020
Dahua USA Internal Information
Online Software
Serial Lookup
Dahua Sites
Reporting and Reference
P2P Websites
- www.dahuap2pcloud.com
- www.easy4ipcloud.com
Non-Dahua
LeChange RMA
For LeChange devices that have been approved for RMA go through the Following Process:
- Get the model number, shipping address, email, and contact number if not already had.
- Set Status to RMA Pending and enter the RMA Reason and Type.
- Save the case, it will automatically be transferred to the DNA - RMA Queue.
- From the DNA - RMA Queue approve the RMA take ownership back over the case.
- Send an email to ALL the following:
- jessica.oviedo@lorextechnology.com (Main To)
joe.lee@lorextechnology.com ( Additional To )
jp.wenger@dahuatech.com ( CC )
Steven.Mei@dahuatech.com ( CC )
- jessica.oviedo@lorextechnology.com (Main To)
- In the email, state the reasons for RMA, model of the device, and whether or not they need replacement cameras as well. Request the tracking number for the unit as well.
- Make sure that all parties are kept in the loop throughout the RMA process.
- Once the unit has been shipped, send tracking information to the customer by email.
Report a Problem
Product Information Links
Phone Numbers
Name | Department | Phone Number | |
---|---|---|---|
Dahua North America-Technical Support | Technical Support | 877.606.1590 | Support.USA@DahuaTech.com |
Dahua North America-Dealer Line | Technical Support | 866.302.6735 | dealersupport.usa@dahuatech.com |
Dahua North America-Internal Only Tech Support | Technical Support | 866.302.6735 | InternalSupport.USA@dahuatech.com |
Lorex Technical Support | Technical Support | 877.755.6739 | Support@LorexTechnology.com |
Empower Technical Support | Technical Support | 949.204.3226 | empowersupport@unisight.net |
LeChange Technical Support | Technical Support | 800.883.4120 | support.usa@lechange.com |
ADT (Alpha) Technical Support | Technical Support | 877.609.1936 | alphasupport.usa@dahuatech.com |
Product Management
Adjusted Product Line Responsibility |
Others | |
Angela Huang |
IP Camera, Thermal Camera, HDCVI Camera, Accessory (camera relevant ) |
Ordering system maintenance support from product perspective On-site product vetting support for video products |
Lucas Zheng |
NVR, HCVR DVR, Penta DVR, Bundles, Transmission, Display, Accessory (storage/transmission relevant), DSS Express |
Public Cloud relevant, On-site product vetting support for video products |
Jordan Che |
PTZ Camera, IP Environmental Camera, Intercom, Access Control, 3rd party VMS integration support. |
On-site product vetting support for intercom & access control products |
Projects
- Agent Homepage
- Dahua Employee Login
- Device List
- System Down Emergency Process
- Password Reset Process
- Product Review Process
- Head Count
- Problem Type and Sub-Problem Type
- https://dahuawiki.com/Firmware_Templates
- https://dahuawiki.com/Firmware_by_Device_Tabbed
- https://dahuawiki.com/Firmware_Templates
- https://dahuawiki.com/Kits
- Internal:Name_Rule
- https://dahuawiki.com/Internal:Empower
- DSS Windows
- Deep Learn
- Authorized Customer Lookup
- ANPR Automatic Number Plate Recognition
Salesforce Case Status Quick Reference
Product Pages
Dahua Irvine Inventory List
- Dahua Irvine Inventory List
- Live Demos
User: admin PW: DahuaWIN2017
Wiki Processes
LearnDahua Enrollment Codes
- Dahua Basics -LearnBasics
- IVS: Technical Training -DahuaWIN
- Technical Support Operations -DahuaWIN
- DSS Intro -LearnDSS
- HCVR & XVR Internal Training -LearnXVRandHCVR
- Presentation Resource -LearnPPT
- Technical Training -LearnTT
- Technical Assessment -LearnTest
Report a Salesforce Problem