Difference between revisions of ":Internal Only"

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==Dahua USA Internal Information==
 
==Dahua USA Internal Information==
−
[[Internal:Agent_Homepage|Agent Homepage]]
+
===Online Software===
 +
<gallery>
 +
file:SalesforceIcon.png|Salesforce Production Server|link=https://ap2.salesforce.com/
 +
file:120px-Bomgar_Icon.jpg|Bomgar|link=https://remote.flir.com/login/
 +
file:85px-UJET-logo-blue.png|uJet|link=https://lorex.ujet.co/
 +
File:Avaya_Logo.jpg|Avaya Phone System|link=https://dahuawiki.com/Internal:Internal_Only/Avaya
 +
</gallery>
  
−
[http://oaglobal.dahuatech.com/ Dahua Employee Login]
+
===Serial Lookup===
 +
<gallery>
 +
file:barcodeicon.jpg|Serial Lookup Tool 1|link=https://sntk.dahuatech.com/SerialOrder/index/init
 +
file:barcodeicon.jpg|Serial Lookup Tool 2|link=http://overseasreport.dahuatech.com:8080/SerialOrder/index/init
 +
file:barcodeicon.jpg|Serial Lookup Tool 3|link=http://work.dahuatech.com/protal/Apps/SSO/FineReport/Login1.aspx?reportName=HW%2FProduct_SN_Tracking.cpt
 +
</gallery>
  
−
[https://docs.google.com/spreadsheets/d/1AonIjhzN3-ViHevBvi-eoXTWq9rNTWUsaXkLv_TDpRg/edit?usp=sharing Device List]
+
===Dahua Sites===
−
===Online Software===
 
 
<gallery>
 
<gallery>
−
file:Desk.com_Icon.png|Desk.com|link=https://dahuasupport.desk.com/home
+
File:Dahua-LOGO_black_with_red_D.png|Main Site (USA)|link=http://us.dahuasecurity.com/
−
file:SalesforceIcon.png|Salesforce Production Server|link=https://ap2.salesforce.com/
+
File:Dahua-LOGO_black_with_red_D.png|Main Site (International)|link=https://www.dahuasecurity.com/?us
−
file:shoretelicon.jpg|Shoretel ECC|link=https://cc.shoretel.com/ecc
+
File:Learndahua.PNG|Learn Dahua|link=https://www.learndahua.com/login/index.php
−
file:shoretelicon.jpg|Shoretel Connect Softphone Client|link=https://www.odrive.com/s/af47a4e2-23bf-4b61-91af-b79263c7a20b-59dd4979
+
File:Dealer_Portal_Icon.png|Dealer Portal|link=http://dealer.dahuadev.com/
−
file:SalesforceIcon.png|Salesforce and Shoretel Instructions|link=https://dahuawiki.com/Internal:Salesforce
+
File:GKS_Portal_Icon.png|GKS-Internal Only Knowledge Base|link=https://gks.dahuasecurity.com/
 +
File:Lorex_Icon1.jpg|Lorex Wiki|link=https://lorexwiki.com/Main_Page
 
</gallery>
 
</gallery>
  
 
===Reporting and Reference===
 
===Reporting and Reference===
 
<gallery>
 
<gallery>
 +
File:process.png|link=Internal:Internal_Only/Process|Process
 +
file:SalesforceIcon.png|Salesforce Instructions|link=https://dahuawiki.com/Internal:Salesforce
 
file:listicon.png|Global To Do|link=Hidden:GlobalToDo
 
file:listicon.png|Global To Do|link=Hidden:GlobalToDo
 +
file:operatoricon.png|Call Scripts|link=Internal:Scripts
 +
file:coffeeIcon.png|Request Time Off|link=https://goo.gl/forms/N5YlxAYqKD2geQQu2
 +
file:120px-Reporting_Icon.png|Reporting|link=https://dahuawiki.com/Internal:Process/Reporting
 +
file:120px-CSAT_Icon.png|Customer Satisfaction Survey|link=https://dahuawiki.com/Internal:Internal_Only/Process/CSAT
 +
file:103px-Keep-calm-then-escalate-it.png|Escalation file:Checklist|link=https://dahuawiki.com/Internal:Internal_Only/Process/Escalation
 +
file:120px-RMA-icon.jpg|RMA Process|link=https://dahuawiki.com/Internal:Internal_Only/Process/RMA
 +
file:119px-Q_and_Q_Icon.png|Q&A|link=https://dahuawiki.com/Internal:Internal_Only/Process/Q_and_A
 +
File:Sales_Icon.png|Sales|link=Internal:Internal_Only/Process/Sales
 +
file:SalesforceIcon.png|Salesforce Request List|link=https://docs.google.com/spreadsheets/d/1haoYZ4unZ7J28vX0STXXXB29l4kcZTsDPh776s8T36U/edit?usp=sharing
 +
</gallery>
 +
__NOTOC__
 +
 +
===P2P Websites===
 +
* www.dahuap2pcloud.com
 +
* www.easy4ipcloud.com
 +
 +
===Non-Dahua===
 +
<gallery>
 +
File:digi_logo_company.jpg|Digimerge|link=http://www.digimerge.com/
 +
file:unisight_logo_dark.png|Empower|link=https://dahuawiki.com/Internal:Empower
 +
File:ADT_Icon.png|ADT Online Resource|link=http://linksinet.com/download.html
 +
File:digi_logo_company.jpg|Digimerge DDNS|link=https://secure.digimerge.net
 +
File:FLIR_Logo_Tagless.jpg|FLIR DDNS|link=https://secure.myddns-flir.com/webapp/
 +
</gallery>
 +
 +
* [[Internal:ADT|ADT Resource and Process]]
 +
* [https://www.odrive.com/s/6d582617-de1f-47cb-82f9-e28f8e5a617b-5ca67576 Alternative Firmware Repository]
 +
* [http://portal.lorexservices.com Lorex Engineer Portal]
 +
 +
===LeChange RMA===
 +
For LeChange devices that have been approved for RMA go through the Following Process:
 +
 +
* Get the model number, shipping address, email, and contact number if not already had.
 +
* Set Status to RMA Pending and enter the RMA Reason and Type.
 +
* Save the case, it will automatically be transferred to the DNA - RMA Queue.
 +
* From the DNA - RMA Queue approve the RMA take ownership back over the case.
 +
* Send an email to ALL the following:
 +
 +
:: '''jessica.oviedo@lorextechnology.com (Main To)'''<br />'''joe.lee@lorextechnology.com ( Additional To )'''<br />'''jp.wenger@dahuatech.com ( CC )'''<br />'''Steven.Mei@dahuatech.com ( CC )'''
 +
 +
* In the email, state the reasons for RMA, model of the device, and whether or not they need replacement cameras as well. Request the tracking number for the unit as well.
 +
* Make sure that all parties are kept in the loop throughout the RMA process.
 +
* Once the unit has been shipped, send tracking information to the customer by email.
 +
 +
===Report a Problem===
 +
<gallery>
 
file:bug-reporter.png|Bug Tracker|link=Internal:Bug_Tracker
 
file:bug-reporter.png|Bug Tracker|link=Internal:Bug_Tracker
 
file:DangerIcon.png|Report a Problem with DahuaWiki|link=Report_Issue
 
file:DangerIcon.png|Report a Problem with DahuaWiki|link=Report_Issue
 
file:Broken-Chain.png|Report an Issue|link=https://docs.google.com/forms/d/e/1FAIpQLSeuJkW4C3JQq-toYv-y4XlniBSScRNucGREt9HQ20Y6qAEiFg/viewform?usp=sf_link
 
file:Broken-Chain.png|Report an Issue|link=https://docs.google.com/forms/d/e/1FAIpQLSeuJkW4C3JQq-toYv-y4XlniBSScRNucGREt9HQ20Y6qAEiFg/viewform?usp=sf_link
−
file:operatoricon.png|Call Scripts|Internal:Scripts
 
−
file:coffeeIcon.png|Request Time Off|link=https://goo.gl/forms/N5YlxAYqKD2geQQu2
 
 
</gallery>
 
</gallery>
−
__NOTOC__
 
  
 +
===Product Information Links===
 +
<gallery>
 +
File:Authorized_Icon.jpg|link=Internal:Name_Rule|Name Rule Authorization
 +
File:Password_Reset_Icon.jpg|Device Credentials|link=Internal:Device_Credentials
 +
File:DVR_Icon_Banner.png|DVR, XVR, HCVR, IVS and Fisheye|link=Internal:DVR_XVR_HCVR_IVS_and_Fisheye
 +
File:Where_Purchased_Icon.png|Where Purchased|link=Internal:Where_Purchased
 +
</gallery>
 +
 +
===Phone Numbers===
 +
{| class="wikitable sortable"
 +
|-
 +
!|Name
 +
!|Department
 +
!|Phone Number
 +
!|Email
 +
|-
 +
||Dahua North America-Technical Support
 +
||Technical Support
 +
||877.606.1590
 +
||Support.USA@DahuaTech.com
 +
|-
 +
||Dahua North America-Dealer Line
 +
||Technical Support
 +
||866.302.6735
 +
||dealersupport.usa@dahuatech.com
 +
|-
 +
||Dahua North America-Internal Only Tech Support
 +
||Technical Support
 +
||866.302.6735
 +
||InternalSupport.USA@dahuatech.com
 +
|-
 +
||Lorex Technical Support
 +
||Technical Support
 +
||877.755.6739
 +
||Support@LorexTechnology.com
 +
|-
 +
||Empower Technical Support
 +
||Technical Support
 +
||949.204.3226
 +
||empowersupport@unisight.net
 +
|-
 +
||LeChange Technical Support
 +
||Technical Support
 +
||800.883.4120
 +
||support.usa@lechange.com
 +
|-
 +
||ADT (Alpha) Technical Support
 +
||Technical Support
 +
||877.609.1936
 +
||alphasupport.usa@dahuatech.com
 +
|}
 +
===Product Management===
 +
{| class="wikitable"
 +
|-
 +
||
  
 +
||
 +
Adjusted Product Line Responsibility
  
−
===Tech Support Bi-Weekly Meeting===
+
||
−
*[[Internal:DNA_BiWeekly_Meeting4|December 11, 2017 to December 22, 2017]]
+
Others
−
====Previous Meetings====
 
−
*[[Internal:DNA_BiWeekly_Meeting3|November 18, 2017 to December 8, 2017]]
 
−
*[[Internal:DNA_BiWeekly_Meeting1|October 30, 2017 to November 3, 2017]]
 
−
*[[Internal:DNA_BiWeekly_Meeting2|November 6, 2017 to November 17, 2017]]
 
−
====Templates====
 
−
*[[Internal:DNA_BiWeekly_Meeting_Template|Template]]
 
−
*[[Internal:DNA_BiWeekly_Meeting_Workbook|Workbook]]
 
  
−
===Serial Lookup===
+
|-
−
*http://work.dahuatech.com/protal/Apps/SSO/FineReport/Login1.aspx?reportName=HW%2FProduct_SN_Tracking.cpt
+
||
−
*New: http://10.1.1.204:9080/SerialOrder/index/init
+
Angela Huang
  
−
1. Go here: http://oaglobal.dahuatech.com/
+
||
 +
IP Camera, Thermal Camera, HDCVI Camera, Accessory (camera relevant )                                                                                                                                 
  
−
2. Login.
+
||
 +
Ordering system maintenance support from product perspective                                                                                              On-site product vetting support for video products
  
−
3. Click, "CRM Global"
+
|-
 +
||
 +
Lucas Zheng
  
−
4. Click, "Product SN Tracking"
+
||
−
===Salesforce===
+
NVR, HCVR DVR, Penta DVR, Bundles, Transmission,  Display, Accessory (storage/transmission relevant), DSS Express
−
Note: You cannot be logged into both the Production, and Sandbox server at the same time.
 
  
−
*Production: https://ap2.salesforce.com/
+
||
−
*Sandbox: https://test.salesforce.com/
+
Public Cloud relevant, On-site product vetting support for video products
−
====Salesforce Case Status Quick Reference====
 
−
[[file:SF_Case_Status_Reference.png]]
 
  
−
===Shoretel===
+
|-
−
====Shoretel ECC Client: NEW ONE====
+
||
−
*Agent and Supervisor Log in: https://cc.shoretel.com/ecc
+
Jordan Che
−
*Domain: Blank
 
−
*Server: clientstart.sky.shoretel.com
 
−
====Shoretel Connect Client and Web Portal====
 
−
*Online Portal: https://portal.shoretelsky.com
 
−
*Softphone Connect Client Download: https://www.odrive.com/s/af47a4e2-23bf-4b61-91af-b79263c7a20b-59dd4979
 
−
*Shoretel Password Reset (via email): https://portal.shoretelsky.com/UserAccount/ValidateResetPassword
 
  
−
====Physical Phone: Shoretel IP Phone 420/420G====
+
||
−
*Quick Reference: https://www.odrive.com/s/537229d9-17fe-411f-b21c-2c0ce9823e8f-5a2ab95b
+
PTZ Camera, IP Environmental Camera, Intercom, Access Control, 3rd party VMS integration support.
  
−
===Work in Progress===
+
||
−
*[[Internal:Wiki_Article_How_To|How to create a wiki article]]
+
On-site product vetting support for intercom & access control  products
−
*[[Internal:Product_Page_How_To|How to create a product page]]
 
−
*[[Internal:DSS_Windows|DSS Windows]]
 
−
*[[Internal:Deep_Learn|Deep Learn]]
 
−
*[[Internal:Customer_Lookup|Authorized Customer Lookup]]
 
−
*[[Internal:ANPR|ANPR Automatic Number Plate Recognition]]
 
−
===Product Pages===
 
−
*[http://www.dahuasecurity.com/en/us/category.php?cid=934 Access Control DNA] = [[Access_Control]]
 
−
*[http://www.dahuasecurity.com/en/us/category.php?cid=944 Video Intercom DNA] = [[Video_Intercom]]
 
−
*[http://www.dahuasecurity.com/en/us/category.php?cid=684 Multi-Sensor DNA] = [[Multi-Sensor]]
 
−
*[http://www.dahuasecurity.com/en/us/category.php?cid=556 Fisheye DNA] = [[Fisheye]]
 
−
*[http://www1.dahuasecurity.com/products_category/dss-20.html DSS] = [[DSS]]
 
  
−
===Dahua Irvine Inventory List===
+
|}
−
*[[Internal:Dahua_Irvine_Inventory_List|Dahua Irvine Inventory List]]
 
−
===Wiki Processes===
 
−
*[[Internal:System_Photos_Process|System Photos Process]]
 
−
*[[Internal:Example_Photos_Process|Example Photos Process]]
 
−
*[[Internal:PDF_Banner_Process|PDF Banner Process]]
 
−
*[[Internal:Database_Photos_Process|Database Photos Process]]
 
  
−
===LearnDahua Enrollment Codes===
+
===Projects===
−
*Dahua Basics -LearnBasics
+
:* [[Internal:Agent_Homepage|Agent Homepage]]
−
*IVS: Technical Training -DahuaWIN
+
:* [http://oaglobal.dahuatech.com/ Dahua Employee Login]
−
*Technical Support Operations -DahuaWIN
+
:* [https://docs.google.com/spreadsheets/d/1AonIjhzN3-ViHevBvi-eoXTWq9rNTWUsaXkLv_TDpRg/edit?usp=sharing Device List]
−
*DSS Intro -LearnDSS
+
:* [[Internal:Internal_Only/System_Down_Emergency_Process|System Down Emergency Process]]
−
*HCVR & XVR Internal Training -LearnXVRandHCVR
+
:* [[Internal:Internal_Only/Password_Reset_Process|Password Reset Process]]
−
*Presentation Resource -LearnPPT
+
:* [[Internal:Product_Review_Process|Product Review Process]]
−
*Technical Training -LearnTT
+
:* [[Internal:Internal_Only/Head_Count|Head Count]]
−
*Technical Assessment -LearnTest
+
:* [[Internal:Internal_Only/Sub_Problem_Type#Problem_Type_and_Sub-Problem_Type|Problem Type and Sub-Problem Type]]
 +
:* https://dahuawiki.com/Firmware_Templates
 +
:* https://dahuawiki.com/Firmware_by_Device_Tabbed
 +
:* https://dahuawiki.com/Firmware_Templates
 +
:* https://dahuawiki.com/Kits
 +
:* [[Internal:Name_Rule]]
 +
:* https://dahuawiki.com/Internal:Empower
 +
:* [[Internal:DSS_Windows|DSS Windows]]
 +
:* [[Internal:Deep_Learn|Deep Learn]]
 +
:* [[Internal:Customer_Lookup|Authorized Customer Lookup]]
 +
:* [[Internal:ANPR|ANPR Automatic Number Plate Recognition]]
 +
* [[Internal:Internal_Only/Training|Training]]
  
−
===Software===
+
====Salesforce Case Status Quick Reference====
−
*[https://dahuawiki.com/images/Software/ Software Download Links]
+
[[file:SF_Case_Status_Reference.png]]
  
 
===Product Pages===
 
===Product Pages===
−
====International Model====
+
:* [http://www.dahuasecurity.com/en/us/category.php?cid=934 Access Control DNA] = [[Access_Control]]
 +
:* [http://www.dahuasecurity.com/en/us/category.php?cid=944 Video Intercom DNA] = [[Video_Intercom]]
 +
:* [http://www.dahuasecurity.com/en/us/category.php?cid=684 Multi-Sensor DNA] = [[Multi-Sensor]]
 +
:* [http://www.dahuasecurity.com/en/us/category.php?cid=556 Fisheye DNA] = [[Fisheye]]
 +
:* [http://www1.dahuasecurity.com/products_category/dss-20.html DSS] = [[DSS]]
 +
===Dahua Irvine Inventory List===
 +
:* [[Internal:Dahua_Irvine_Inventory_List|Dahua Irvine Inventory List]]
 +
:* Live Demos
 +
User: admin
 +
PW: DahuaWIN2017
  
−
=====IP-Based=====
+
===Wiki Processes===
−
[[file:OLDNVRIcon.jpg|link=International:NVRSpecs|300px]][[file:OLDNetworkPTZIcon.jpg|link=International:INT/IP_PTZ|300px]][[file:OLDIPCamera.jpg|link=International:IPCSpecs|300px]]
+
:* [[Internal:System_Photos_Process|System Photos Process]]
 +
:* [[Internal:Example_Photos_Process|Example Photos Process]]
 +
:* [[Internal:PDF_Banner_Process|PDF Banner Process]]
 +
:* [[Internal:Database_Photos_Process|Database Photos Process]]
 +
:* [[Internal:Wiki_Article_How_To|How to create a wiki article]]
 +
:* [[Internal:Product_Page_How_To|How to create a product page]]
 +
:* [[Tester_Product_Page_Template|Product Page Template Bar]]
 +
:* [[Internal:Internal_Only/AwesomeFont|AwesomeFont Reference]]
 +
:* [[Internal:File_Repo|File Repo]]
 +
 
 +
===LearnDahua Enrollment Codes===
 +
:* Dahua Basics -LearnBasics
 +
:* IVS: Technical Training -DahuaWIN
 +
:* Technical Support Operations -DahuaWIN
 +
:* DSS Intro -LearnDSS
 +
:* HCVR & XVR Internal Training -LearnXVRandHCVR
 +
:* Presentation Resource -LearnPPT
 +
:* Technical Training -LearnTT
 +
:* Technical Assessment -LearnTest
  
−
=====HD-CVI=====
+
===Report a Salesforce Problem===
−
[[file:OLDHDCVIDVR.jpg|link=International:HDCVISpecs|300px]][[file:OLDHDCVIPTZIcon.jpg|link=International:INT/HD_CVI_PTZ|300px]][[file:OLDHDCVICameraIcon.jpg|link=International:HDCVICameraSpecs|300px]]
+
<html><iframe src="https://docs.google.com/forms/d/e/1FAIpQLSf-eB5Q2TLjc6ZeesJbc_SM2-1TbDNhM1C-6cpmDVUaDMthaA/viewform?embedded=true" width="640" height="912" frameborder="0" marginheight="0" marginwidth="0">Loading...</iframe></html>
  
−
====Firmware Search Tool:International Model====
 
−
[[file:OLDNVRIcon.jpg|link=International:Firmware_Search_Tool/International/NVR|300px]][[file:OLDIPCamera.jpg|link=International:Firmware_Search_Tool/International/IP_Camera|300px]]
 
−
[[file:OLDHDCVIDVR.jpg|link=International:Firmware_Search_Tool/International/DVR|300px]]
 
  
 
[[Category:Internal]]
 
[[Category:Internal]]

Latest revision as of 14:53, 5 March 2020

Dahua USA Internal Information

Online Software

  • Salesforce Production Server

  • Bomgar

  • uJet

  • Avaya Phone System

Serial Lookup

  • Serial Lookup Tool 1

  • Serial Lookup Tool 2

  • Serial Lookup Tool 3

Dahua Sites

  • Main Site (USA)

  • Main Site (International)

  • Learn Dahua

  • Dealer Portal

  • GKS-Internal Only Knowledge Base

  • Lorex Wiki

Reporting and Reference

  • Process

  • Salesforce Instructions

  • Global To Do

  • Call Scripts

  • Request Time Off

  • Reporting

  • Customer Satisfaction Survey

  • Escalation file:Checklist

  • RMA Process

  • Q&A

  • Sales

  • Salesforce Request List


P2P Websites

  • www.dahuap2pcloud.com
  • www.easy4ipcloud.com

Non-Dahua

  • Digimerge

  • Empower

  • ADT Online Resource

  • Digimerge DDNS

  • FLIR DDNS

LeChange RMA

For LeChange devices that have been approved for RMA go through the Following Process:

  • Get the model number, shipping address, email, and contact number if not already had.
  • Set Status to RMA Pending and enter the RMA Reason and Type.
  • Save the case, it will automatically be transferred to the DNA - RMA Queue.
  • From the DNA - RMA Queue approve the RMA take ownership back over the case.
  • Send an email to ALL the following:
jessica.oviedo@lorextechnology.com (Main To)
joe.lee@lorextechnology.com ( Additional To )
jp.wenger@dahuatech.com ( CC )
Steven.Mei@dahuatech.com ( CC )
  • In the email, state the reasons for RMA, model of the device, and whether or not they need replacement cameras as well. Request the tracking number for the unit as well.
  • Make sure that all parties are kept in the loop throughout the RMA process.
  • Once the unit has been shipped, send tracking information to the customer by email.

Report a Problem

  • Bug Tracker

  • Report a Problem with DahuaWiki

  • Report an Issue

Product Information Links

  • Name Rule Authorization

  • Device Credentials

  • DVR, XVR, HCVR, IVS and Fisheye

  • Where Purchased

Phone Numbers

Name Department Phone Number Email
Dahua North America-Technical Support Technical Support 877.606.1590 Support.USA@DahuaTech.com
Dahua North America-Dealer Line Technical Support 866.302.6735 dealersupport.usa@dahuatech.com
Dahua North America-Internal Only Tech Support Technical Support 866.302.6735 InternalSupport.USA@dahuatech.com
Lorex Technical Support Technical Support 877.755.6739 Support@LorexTechnology.com
Empower Technical Support Technical Support 949.204.3226 empowersupport@unisight.net
LeChange Technical Support Technical Support 800.883.4120 support.usa@lechange.com
ADT (Alpha) Technical Support Technical Support 877.609.1936 alphasupport.usa@dahuatech.com

Product Management

Adjusted Product Line Responsibility

Others

Angela Huang

IP Camera, Thermal Camera, HDCVI Camera, Accessory (camera relevant )                                                                                                                                 

Ordering system maintenance support from product perspective                                                                                              On-site product vetting support for video products

Lucas Zheng

NVR, HCVR DVR, Penta DVR, Bundles, Transmission,  Display, Accessory (storage/transmission relevant), DSS Express

Public Cloud relevant, On-site product vetting support for video products

Jordan Che

PTZ Camera, IP Environmental Camera, Intercom, Access Control, 3rd party VMS integration support.

On-site product vetting support for intercom & access control  products

Projects

Salesforce Case Status Quick Reference

SF Case Status Reference.png

Product Pages

Dahua Irvine Inventory List

User: admin PW: DahuaWIN2017

Wiki Processes

LearnDahua Enrollment Codes

  • Dahua Basics -LearnBasics
  • IVS: Technical Training -DahuaWIN
  • Technical Support Operations -DahuaWIN
  • DSS Intro -LearnDSS
  • HCVR & XVR Internal Training -LearnXVRandHCVR
  • Presentation Resource -LearnPPT
  • Technical Training -LearnTT
  • Technical Assessment -LearnTest

Report a Salesforce Problem

Retrieved from "https://DahuaWiki.com/index.php?title=:Internal_Only&oldid=57997"