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Difference between revisions of "Support"

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(Dahua North America Technical Support)
 
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==Dahua North America Technical Support==
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=Dahua North America Technical Support=
===Remote Support Quick Links===
 
<gallery>
 
file:Windows_OS_Icon.png|Windows Remote Support|link=https://dahuawiki.com/images/Software/RDP/AnyDesk.exe
 
file:OSX_OS_Icon.png|MacOS Remote Support|link=https://dahuawiki.com/images/Software/RDP/anydesk.dmg
 
</gallery>
 
===Submit a Ticket===
 
<html>
 
<!--  ----------------------------------------------------------------------  -->
 
<!--  NOTE: Please add the following <META> element to your page <HEAD>.      -->
 
<!--  If necessary, please modify the charset parameter to specify the        -->
 
<!--  character set of your HTML page.                                        -->
 
<!--  ----------------------------------------------------------------------  -->
 
  
<META HTTP-EQUIV="Content-type" CONTENT="text/html; charset=UTF-8">
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Phone Support: '''877-606-1590'''
  
<!--  ----------------------------------------------------------------------  -->
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Email Support: '''support.usa@dahuatech.com'''
<!--  NOTE: Please add the following <FORM> element to your page.             -->
 
<!--  ----------------------------------------------------------------------  -->
 
  
<form action="https://webto.salesforce.com/servlet/servlet.WebToCase?encoding=UTF-8" method="POST">
 
  
<input type=hidden name="orgid" value="00D28000000VTpA">
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Technical Support hours:
<input type=hidden name="retURL" value="https://dahuawiki.com/Main_Page">
 
  
<!--  ----------------------------------------------------------------------  -->
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Monday - Friday: 5am - 5pm PT
<!--  NOTE: These fields are optional debugging elements. Please uncomment    -->
 
<!--  these lines if you wish to test in debug mode.                          -->
 
<!--  <input type="hidden" name="debug" value=1>                              -->
 
<!--  <input type="hidden" name="debugEmail" value="wu_bin5@dahuatech.com">  -->
 
<!--  ----------------------------------------------------------------------  -->
 
  
<label for="name">Contact Name</label><input  id="name" maxlength="80" name="name" size="20" type="text" /><br>
 
  
<label for="email">Email</label><input  id="email" maxlength="80" name="email" size="20" type="text" /><br>
 
  
<label for="phone">Phone</label><input  id="phone" maxlength="40" name="phone" size="20" type="text" /><br>
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==Remote Support Quick Links==
 
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{| style="width: 100%; align:center;"
<label for="subject">Subject</label><input  id="subject" maxlength="80" name="subject" size="20" type="text" /><br>
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! style="text-align:center;"|[https://dahuawiki.com/images/Files/Software/RDP/AnyDesk.exe <ul class="fa-ul"> <li><i class="fab fa-windows fa-4x" style="color:darkred;></i></li></ul>]
 
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! style="text-align:center;"|[https://dahuawiki.com/images/Files/Software/RDP/anydesk.dmg <ul class="fa-ul"> <li><i class="fab fa-apple fa-4x" style="color:darkred;"></i></li></ul>]
Serial Number:<input  id="00N2800000Ja0yd" maxlength="30" name="00N2800000Ja0yd" size="20" type="text" /><br>
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! style="text-align:center;"|[https://play.google.com/store/apps/developer?id=AnyDesk+Software+GmbH <ul class="fa-ul"><li><i class="fab fa-android fa-5x" style="color:darkred;></i></li></ul>]
 
+
|-
<label for="description">Description</label><textarea name="description"></textarea><br>
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! style="text-align:center;"|'''[https://dahuawiki.com/images/Files/Software/RDP/AnyDesk.exe Windows Remote Support]'''
 
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! style="text-align:center;"|'''[https://dahuawiki.com/images/Files/Software/RDP/anydesk.dmg MacOS Remote Support]'''
<input type="hidden" id="00N0K00000JDvl8" name="00N0K00000JDvl8" value="0"/>
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! style="text-align:center;"|'''[https://play.google.com/store/apps/developer?id=AnyDesk+Software+GmbH Android Remote Support]'''
 
+
|-
<input type="hidden" id="00N2800000Ja0yi" name="00N2800000Ja0yi" value="Other: Non Authorized (See Notes)"/>
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|}
 
 
<input type="submit" name="submit">
 
 
 
</form>
 
</html>
 
 
 
===Phone===
 
877.606.1590
 
===Email===
 
[mailto:support.usa@global.dahuatech.com Email Support]
 

Latest revision as of 20:29, 24 October 2023

Dahua North America Technical Support

Phone Support: 877-606-1590

Email Support: support.usa@dahuatech.com


Technical Support hours:

Monday - Friday: 5am - 5pm PT


Remote Support Quick Links

Windows Remote Support MacOS Remote Support Android Remote Support