Notice: Firmware Links Under Maintenance We are currently undergoing maintenance on all firmware links. If any links are inaccessible, please email or contact Tech Support for the firmware. We appreciate your patience during the maintenance, thank you for your understanding.

Difference between revisions of ":Internal Only"

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==Dahua USA Internal Information==
 
==Dahua USA Internal Information==
[[Internal:Agent_Homepage|Agent Homepage]]
+
===Online Software===
 +
<gallery>
 +
file:SalesforceIcon.png|Salesforce Production Server|link=https://ap2.salesforce.com/
 +
file:120px-Bomgar_Icon.jpg|Bomgar|link=https://remote.flir.com/login/
 +
file:85px-UJET-logo-blue.png|uJet|link=https://lorex.ujet.co/
 +
File:Avaya_Logo.jpg|Avaya Phone System|link=https://dahuawiki.com/Internal:Internal_Only/Avaya
 +
</gallery>
  
[http://oaglobal.dahuatech.com/ Dahua Employee Login]
+
===Serial Lookup===
 +
<gallery>
 +
file:barcodeicon.jpg|Serial Lookup Tool 1|link=https://sntk.dahuatech.com/SerialOrder/index/init
 +
file:barcodeicon.jpg|Serial Lookup Tool 2|link=http://overseasreport.dahuatech.com:8080/SerialOrder/index/init
 +
file:barcodeicon.jpg|Serial Lookup Tool 3|link=http://work.dahuatech.com/protal/Apps/SSO/FineReport/Login1.aspx?reportName=HW%2FProduct_SN_Tracking.cpt
 +
</gallery>
  
[https://docs.google.com/spreadsheets/d/1AonIjhzN3-ViHevBvi-eoXTWq9rNTWUsaXkLv_TDpRg/edit?usp=sharing Device List]
+
===Dahua Sites===
===Online Software===
 
 
<gallery>
 
<gallery>
file:Desk.com_Icon.png|Desk.com|link=https://dahuasupport.desk.com/home
+
File:Dahua-LOGO_black_with_red_D.png|Main Site (USA)|link=http://us.dahuasecurity.com/
file:SalesforceIcon.png|Salesforce Production Server|link=https://ap2.salesforce.com/
+
File:Dahua-LOGO_black_with_red_D.png|Main Site (International)|link=https://www.dahuasecurity.com/?us
file:shoretelicon.jpg|Shoretel ECC|link=https://cc.shoretel.com/ecc
+
File:Learndahua.PNG|Learn Dahua|link=https://www.learndahua.com/login/index.php
file:shoretelicon.jpg|Shoretel Connect Softphone Client|link=https://www.odrive.com/s/af47a4e2-23bf-4b61-91af-b79263c7a20b-59dd4979
+
File:Dealer_Portal_Icon.png|Dealer Portal|link=http://dealer.dahuadev.com/
file:SalesforceIcon.png|Salesforce and Shoretel Instructions|link=https://dahuawiki.com/Internal:Salesforce
+
File:GKS_Portal_Icon.png|GKS-Internal Only Knowledge Base|link=https://gks.dahuasecurity.com/
 +
File:Lorex_Icon1.jpg|Lorex Wiki|link=https://lorexwiki.com/Main_Page
 
</gallery>
 
</gallery>
  
 
===Reporting and Reference===
 
===Reporting and Reference===
 
<gallery>
 
<gallery>
 +
File:process.png|link=Internal:Internal_Only/Process|Process
 +
file:SalesforceIcon.png|Salesforce Instructions|link=https://dahuawiki.com/Internal:Salesforce
 
file:listicon.png|Global To Do|link=Hidden:GlobalToDo
 
file:listicon.png|Global To Do|link=Hidden:GlobalToDo
 +
file:operatoricon.png|Call Scripts|link=Internal:Scripts
 +
file:coffeeIcon.png|Request Time Off|link=https://goo.gl/forms/N5YlxAYqKD2geQQu2
 +
file:120px-Reporting_Icon.png|Reporting|link=https://dahuawiki.com/Internal:Process/Reporting
 +
file:120px-CSAT_Icon.png|Customer Satisfaction Survey|link=https://dahuawiki.com/Internal:Internal_Only/Process/CSAT
 +
file:103px-Keep-calm-then-escalate-it.png|Escalation file:Checklist|link=https://dahuawiki.com/Internal:Internal_Only/Process/Escalation
 +
file:120px-RMA-icon.jpg|RMA Process|link=https://dahuawiki.com/Internal:Internal_Only/Process/RMA
 +
file:119px-Q_and_Q_Icon.png|Q&A|link=https://dahuawiki.com/Internal:Internal_Only/Process/Q_and_A
 +
File:Sales_Icon.png|Sales|link=Internal:Internal_Only/Process/Sales
 +
file:SalesforceIcon.png|Salesforce Request List|link=https://docs.google.com/spreadsheets/d/1haoYZ4unZ7J28vX0STXXXB29l4kcZTsDPh776s8T36U/edit?usp=sharing
 +
</gallery>
 +
__NOTOC__
 +
 +
===P2P Websites===
 +
* www.dahuap2pcloud.com
 +
* www.easy4ipcloud.com
 +
 +
===Non-Dahua===
 +
<gallery>
 +
File:digi_logo_company.jpg|Digimerge|link=http://www.digimerge.com/
 +
file:unisight_logo_dark.png|Empower|link=https://dahuawiki.com/Internal:Empower
 +
File:ADT_Icon.png|ADT Online Resource|link=http://linksinet.com/download.html
 +
File:digi_logo_company.jpg|Digimerge DDNS|link=https://secure.digimerge.net
 +
File:FLIR_Logo_Tagless.jpg|FLIR DDNS|link=https://secure.myddns-flir.com/webapp/
 +
</gallery>
 +
 +
* [[Internal:ADT|ADT Resource and Process]]
 +
* [https://www.odrive.com/s/6d582617-de1f-47cb-82f9-e28f8e5a617b-5ca67576 Alternative Firmware Repository]
 +
* [http://portal.lorexservices.com Lorex Engineer Portal]
 +
 +
===LeChange RMA===
 +
For LeChange devices that have been approved for RMA go through the Following Process:
 +
 +
* Get the model number, shipping address, email, and contact number if not already had.
 +
* Set Status to RMA Pending and enter the RMA Reason and Type.
 +
* Save the case, it will automatically be transferred to the DNA - RMA Queue.
 +
* From the DNA - RMA Queue approve the RMA take ownership back over the case.
 +
* Send an email to ALL the following:
 +
 +
:: '''jessica.oviedo@lorextechnology.com (Main To)'''<br />'''joe.lee@lorextechnology.com ( Additional To )'''<br />'''jp.wenger@dahuatech.com ( CC )'''<br />'''Steven.Mei@dahuatech.com ( CC )'''
 +
 +
* In the email, state the reasons for RMA, model of the device, and whether or not they need replacement cameras as well. Request the tracking number for the unit as well.
 +
* Make sure that all parties are kept in the loop throughout the RMA process.
 +
* Once the unit has been shipped, send tracking information to the customer by email.
 +
 +
===Report a Problem===
 +
<gallery>
 
file:bug-reporter.png|Bug Tracker|link=Internal:Bug_Tracker
 
file:bug-reporter.png|Bug Tracker|link=Internal:Bug_Tracker
 
file:DangerIcon.png|Report a Problem with DahuaWiki|link=Report_Issue
 
file:DangerIcon.png|Report a Problem with DahuaWiki|link=Report_Issue
 
file:Broken-Chain.png|Report an Issue|link=https://docs.google.com/forms/d/e/1FAIpQLSeuJkW4C3JQq-toYv-y4XlniBSScRNucGREt9HQ20Y6qAEiFg/viewform?usp=sf_link
 
file:Broken-Chain.png|Report an Issue|link=https://docs.google.com/forms/d/e/1FAIpQLSeuJkW4C3JQq-toYv-y4XlniBSScRNucGREt9HQ20Y6qAEiFg/viewform?usp=sf_link
file:operatoricon.png|Call Scripts|Internal:Scripts
 
file:coffeeIcon.png|Request Time Off|link=https://goo.gl/forms/N5YlxAYqKD2geQQu2
 
 
</gallery>
 
</gallery>
__NOTOC__
 
  
 +
===Product Information Links===
 +
<gallery>
 +
File:Authorized_Icon.jpg|link=Internal:Name_Rule|Name Rule Authorization
 +
File:Password_Reset_Icon.jpg|Device Credentials|link=Internal:Device_Credentials
 +
File:DVR_Icon_Banner.png|DVR, XVR, HCVR, IVS and Fisheye|link=Internal:DVR_XVR_HCVR_IVS_and_Fisheye
 +
File:Where_Purchased_Icon.png|Where Purchased|link=Internal:Where_Purchased
 +
</gallery>
  
 +
===Phone Numbers===
 +
{| class="wikitable sortable"
 +
|-
 +
!|Name
 +
!|Department
 +
!|Phone Number
 +
!|Email
 +
|-
 +
||Dahua North America-Technical Support
 +
||Technical Support
 +
||877.606.1590
 +
||Support.USA@DahuaTech.com
 +
|-
 +
||Dahua North America-Dealer Line
 +
||Technical Support
 +
||866.302.6735
 +
||dealersupport.usa@dahuatech.com
 +
|-
 +
||Dahua North America-Internal Only Tech Support
 +
||Technical Support
 +
||866.302.6735
 +
||InternalSupport.USA@dahuatech.com
 +
|-
 +
||Lorex Technical Support
 +
||Technical Support
 +
||877.755.6739
 +
||Support@LorexTechnology.com
 +
|-
 +
||Empower Technical Support
 +
||Technical Support
 +
||949.204.3226
 +
||empowersupport@unisight.net
 +
|-
 +
||LeChange Technical Support
 +
||Technical Support
 +
||800.883.4120
 +
||support.usa@lechange.com
 +
|-
 +
||ADT (Alpha) Technical Support
 +
||Technical Support
 +
||877.609.1936
 +
||alphasupport.usa@dahuatech.com
 +
|}
 +
===Product Management===
 +
{| class="wikitable"
 +
|-
 +
||
  
===Tech Support Bi-Weekly Meeting===
+
||
*[[Internal:DNA_BiWeekly_Meeting4|December 11, 2017 to December 22, 2017]]
+
Adjusted Product Line Responsibility
====Previous Meetings====
 
*[[Internal:DNA_BiWeekly_Meeting3|November 18, 2017 to December 8, 2017]]
 
*[[Internal:DNA_BiWeekly_Meeting1|October 30, 2017 to November 3, 2017]]
 
*[[Internal:DNA_BiWeekly_Meeting2|November 6, 2017 to November 17, 2017]]
 
*[[Internal:DNA_BiWeekly_Meeting5|February 7, 2018]]
 
  
====Templates====
+
||
*[[Internal:DNA_BiWeekly_Meeting_Template|Template]]
+
Others
*[[Internal:DNA_BiWeekly_Meeting_Workbook|Workbook]]
 
  
===Serial Lookup===
+
|-
*http://overseasreport.dahuatech.com:8080/SerialOrder/index/init
+
||
*http://work.dahuatech.com/protal/Apps/SSO/FineReport/Login1.aspx?reportName=HW%2FProduct_SN_Tracking.cpt
+
Angela Huang
  
1. Go here: http://oaglobal.dahuatech.com/
+
||
 +
IP Camera, Thermal Camera, HDCVI Camera, Accessory (camera relevant )                                                                                                                                 
  
2. Login.
+
||
 +
Ordering system maintenance support from product perspective                                                                                              On-site product vetting support for video products
  
3. Click, "CRM Global"
+
|-
 +
||
 +
Lucas Zheng
  
4. Click, "Product SN Tracking"
+
||
 +
NVR, HCVR DVR, Penta DVR, Bundles, Transmission,  Display, Accessory (storage/transmission relevant), DSS Express
  
===Salesforce===
+
||
Note: You cannot be logged into both the Production, and Sandbox server at the same time.
+
Public Cloud relevant, On-site product vetting support for video products
  
*Production: https://ap2.salesforce.com/
+
|-
*Sandbox: https://test.salesforce.com/
+
||
====Salesforce Case Status Quick Reference====
+
Jordan Che
[[file:SF_Case_Status_Reference.png]]
 
  
===Shoretel===
+
||
====Remote Realtime Report====
+
PTZ Camera, IP Environmental Camera, Intercom, Access Control, 3rd party VMS integration support.
*rtsp://4c11bfaa17c7.dahuaddns.com:554/DeskCamera_DISPLAY1/DISPLAY1_For_MainStream_Token
 
  
User VLC or add to Dahua Recorder via ONVIF using either port 554 or 8090
+
||
 +
On-site product vetting support for intercom & access control  products
  
User: admin
+
|}
  
Pass: DahuaWIN2017
+
===Projects===
====Shoretel ECC Client: NEW ONE====
+
:* [[Internal:Agent_Homepage|Agent Homepage]]
*Agent and Supervisor Log in: https://cc.shoretel.com/ecc
+
:* [http://oaglobal.dahuatech.com/ Dahua Employee Login]
*Domain: Blank
+
:* [https://docs.google.com/spreadsheets/d/1AonIjhzN3-ViHevBvi-eoXTWq9rNTWUsaXkLv_TDpRg/edit?usp=sharing Device List]
*Server: clientstart.sky.shoretel.com
+
:* [[Internal:Internal_Only/System_Down_Emergency_Process|System Down Emergency Process]]
====Shoretel Connect Client and Web Portal====
+
:* [[Internal:Internal_Only/Password_Reset_Process|Password Reset Process]]
*Online Portal: https://portal.shoretelsky.com
+
:* [[Internal:Product_Review_Process|Product Review Process]]
*Softphone Connect Client Download: https://www.odrive.com/s/af47a4e2-23bf-4b61-91af-b79263c7a20b-59dd4979
+
:* [[Internal:Internal_Only/Head_Count|Head Count]]
*Shoretel Password Reset (via email): https://portal.shoretelsky.com/UserAccount/ValidateResetPassword
+
:* [[Internal:Internal_Only/Sub_Problem_Type#Problem_Type_and_Sub-Problem_Type|Problem Type and Sub-Problem Type]]
 +
:* https://dahuawiki.com/Firmware_Templates
 +
:* https://dahuawiki.com/Firmware_by_Device_Tabbed
 +
:* https://dahuawiki.com/Firmware_Templates
 +
:* https://dahuawiki.com/Kits
 +
:* [[Internal:Name_Rule]]
 +
:* https://dahuawiki.com/Internal:Empower
 +
:* [[Internal:DSS_Windows|DSS Windows]]
 +
:* [[Internal:Deep_Learn|Deep Learn]]
 +
:* [[Internal:Customer_Lookup|Authorized Customer Lookup]]
 +
:* [[Internal:ANPR|ANPR Automatic Number Plate Recognition]]
 +
* [[Internal:Internal_Only/Training|Training]]
  
====Physical Phone: Shoretel IP Phone 420/420G====
+
====Salesforce Case Status Quick Reference====
*Quick Reference: https://www.odrive.com/s/537229d9-17fe-411f-b21c-2c0ce9823e8f-5a2ab95b
+
[[file:SF_Case_Status_Reference.png]]
  
===Work in Progress===
 
*[[Internal:Wiki_Article_How_To|How to create a wiki article]]
 
*[[Internal:Product_Page_How_To|How to create a product page]]
 
*[[Internal:DSS_Windows|DSS Windows]]
 
*[[Internal:Deep_Learn|Deep Learn]]
 
*[[Internal:Customer_Lookup|Authorized Customer Lookup]]
 
*[[Internal:ANPR|ANPR Automatic Number Plate Recognition]]
 
 
===Product Pages===
 
===Product Pages===
*[http://www.dahuasecurity.com/en/us/category.php?cid=934 Access Control DNA] = [[Access_Control]]
+
:* [http://www.dahuasecurity.com/en/us/category.php?cid=934 Access Control DNA] = [[Access_Control]]
*[http://www.dahuasecurity.com/en/us/category.php?cid=944 Video Intercom DNA] = [[Video_Intercom]]
+
:* [http://www.dahuasecurity.com/en/us/category.php?cid=944 Video Intercom DNA] = [[Video_Intercom]]
*[http://www.dahuasecurity.com/en/us/category.php?cid=684 Multi-Sensor DNA] = [[Multi-Sensor]]
+
:* [http://www.dahuasecurity.com/en/us/category.php?cid=684 Multi-Sensor DNA] = [[Multi-Sensor]]
*[http://www.dahuasecurity.com/en/us/category.php?cid=556 Fisheye DNA] = [[Fisheye]]
+
:* [http://www.dahuasecurity.com/en/us/category.php?cid=556 Fisheye DNA] = [[Fisheye]]
*[http://www1.dahuasecurity.com/products_category/dss-20.html DSS] = [[DSS]]
+
:* [http://www1.dahuasecurity.com/products_category/dss-20.html DSS] = [[DSS]]
 +
===Dahua Irvine Inventory List===
 +
:* [[Internal:Dahua_Irvine_Inventory_List|Dahua Irvine Inventory List]]
 +
:* Live Demos
 +
User: admin
 +
PW: DahuaWIN2017
  
===Dahua Irvine Inventory List===
 
*[[Internal:Dahua_Irvine_Inventory_List|Dahua Irvine Inventory List]]
 
 
===Wiki Processes===
 
===Wiki Processes===
*[[Internal:System_Photos_Process|System Photos Process]]
+
:* [[Internal:System_Photos_Process|System Photos Process]]
*[[Internal:Example_Photos_Process|Example Photos Process]]
+
:* [[Internal:Example_Photos_Process|Example Photos Process]]
*[[Internal:PDF_Banner_Process|PDF Banner Process]]
+
:* [[Internal:PDF_Banner_Process|PDF Banner Process]]
*[[Internal:Database_Photos_Process|Database Photos Process]]
+
:* [[Internal:Database_Photos_Process|Database Photos Process]]
 +
:* [[Internal:Wiki_Article_How_To|How to create a wiki article]]
 +
:* [[Internal:Product_Page_How_To|How to create a product page]]
 +
:* [[Tester_Product_Page_Template|Product Page Template Bar]]
 +
:* [[Internal:Internal_Only/AwesomeFont|AwesomeFont Reference]]
 +
:* [[Internal:File_Repo|File Repo]]
  
 
===LearnDahua Enrollment Codes===
 
===LearnDahua Enrollment Codes===
*Dahua Basics -LearnBasics
+
:* Dahua Basics -LearnBasics
*IVS: Technical Training -DahuaWIN
+
:* IVS: Technical Training -DahuaWIN
*Technical Support Operations -DahuaWIN
+
:* Technical Support Operations -DahuaWIN
*DSS Intro -LearnDSS
+
:* DSS Intro -LearnDSS
*HCVR & XVR Internal Training -LearnXVRandHCVR
+
:* HCVR & XVR Internal Training -LearnXVRandHCVR
*Presentation Resource -LearnPPT
+
:* Presentation Resource -LearnPPT
*Technical Training -LearnTT
+
:* Technical Training -LearnTT
*Technical Assessment -LearnTest
+
:* Technical Assessment -LearnTest
 
 
===Software===
 
*[https://dahuawiki.com/images/Software/ Software Download Links]
 
 
 
===Product Pages===
 
====International Model====
 
 
 
=====IP-Based=====
 
[[file:OLDNVRIcon.jpg|link=International:NVRSpecs|300px]][[file:OLDNetworkPTZIcon.jpg|link=International:INT/IP_PTZ|300px]][[file:OLDIPCamera.jpg|link=International:IPCSpecs|300px]]
 
  
=====HD-CVI=====
+
===Report a Salesforce Problem===
[[file:OLDHDCVIDVR.jpg|link=International:HDCVISpecs|300px]][[file:OLDHDCVIPTZIcon.jpg|link=International:INT/HD_CVI_PTZ|300px]][[file:OLDHDCVICameraIcon.jpg|link=International:HDCVICameraSpecs|300px]]
+
<html><iframe src="https://docs.google.com/forms/d/e/1FAIpQLSf-eB5Q2TLjc6ZeesJbc_SM2-1TbDNhM1C-6cpmDVUaDMthaA/viewform?embedded=true" width="640" height="912" frameborder="0" marginheight="0" marginwidth="0">Loading...</iframe></html>
  
====Firmware Search Tool:International Model====
 
[[file:OLDNVRIcon.jpg|link=International:Firmware_Search_Tool/International/NVR|300px]][[file:OLDIPCamera.jpg|link=International:Firmware_Search_Tool/International/IP_Camera|300px]]
 
[[file:OLDHDCVIDVR.jpg|link=International:Firmware_Search_Tool/International/DVR|300px]]
 
  
 
[[Category:Internal]]
 
[[Category:Internal]]

Latest revision as of 14:53, 5 March 2020

Dahua USA Internal Information

Online Software

Serial Lookup

Dahua Sites

Reporting and Reference


P2P Websites

  • www.dahuap2pcloud.com
  • www.easy4ipcloud.com

Non-Dahua

LeChange RMA

For LeChange devices that have been approved for RMA go through the Following Process:

  • Get the model number, shipping address, email, and contact number if not already had.
  • Set Status to RMA Pending and enter the RMA Reason and Type.
  • Save the case, it will automatically be transferred to the DNA - RMA Queue.
  • From the DNA - RMA Queue approve the RMA take ownership back over the case.
  • Send an email to ALL the following:
jessica.oviedo@lorextechnology.com (Main To)
joe.lee@lorextechnology.com ( Additional To )
jp.wenger@dahuatech.com ( CC )
Steven.Mei@dahuatech.com ( CC )
  • In the email, state the reasons for RMA, model of the device, and whether or not they need replacement cameras as well. Request the tracking number for the unit as well.
  • Make sure that all parties are kept in the loop throughout the RMA process.
  • Once the unit has been shipped, send tracking information to the customer by email.

Report a Problem

Product Information Links

Phone Numbers

Name Department Phone Number Email
Dahua North America-Technical Support Technical Support 877.606.1590 Support.USA@DahuaTech.com
Dahua North America-Dealer Line Technical Support 866.302.6735 dealersupport.usa@dahuatech.com
Dahua North America-Internal Only Tech Support Technical Support 866.302.6735 InternalSupport.USA@dahuatech.com
Lorex Technical Support Technical Support 877.755.6739 Support@LorexTechnology.com
Empower Technical Support Technical Support 949.204.3226 empowersupport@unisight.net
LeChange Technical Support Technical Support 800.883.4120 support.usa@lechange.com
ADT (Alpha) Technical Support Technical Support 877.609.1936 alphasupport.usa@dahuatech.com

Product Management

Adjusted Product Line Responsibility

Others

Angela Huang

IP Camera, Thermal Camera, HDCVI Camera, Accessory (camera relevant )                                                                                                                                 

Ordering system maintenance support from product perspective                                                                                              On-site product vetting support for video products

Lucas Zheng

NVR, HCVR DVR, Penta DVR, Bundles, Transmission,  Display, Accessory (storage/transmission relevant), DSS Express

Public Cloud relevant, On-site product vetting support for video products

Jordan Che

PTZ Camera, IP Environmental Camera, Intercom, Access Control, 3rd party VMS integration support.

On-site product vetting support for intercom & access control  products

Projects

Salesforce Case Status Quick Reference

SF Case Status Reference.png

Product Pages

Dahua Irvine Inventory List

User: admin PW: DahuaWIN2017

Wiki Processes

LearnDahua Enrollment Codes

  • Dahua Basics -LearnBasics
  • IVS: Technical Training -DahuaWIN
  • Technical Support Operations -DahuaWIN
  • DSS Intro -LearnDSS
  • HCVR & XVR Internal Training -LearnXVRandHCVR
  • Presentation Resource -LearnPPT
  • Technical Training -LearnTT
  • Technical Assessment -LearnTest

Report a Salesforce Problem