Notice: Firmware Links Under Maintenance We are currently undergoing maintenance on all firmware links. If any links are inaccessible, please email or contact Tech Support for the firmware. We appreciate your patience during the maintenance, thank you for your understanding.
Difference between revisions of ":Process/Reporting January"
(→Week 2: January 6-12) |
(→Week 5: January 27-February 2) |
||
(66 intermediate revisions by the same user not shown) | |||
Line 1: | Line 1: | ||
==January 2019== | ==January 2019== | ||
+ | __NOTOC__ | ||
===Week 1: December 30-January 5=== | ===Week 1: December 30-January 5=== | ||
{| class="wikitable" | {| class="wikitable" | ||
Line 18: | Line 19: | ||
|- | |- | ||
!|Dahua North America | !|Dahua North America | ||
− | || | + | ||448 |
− | || | + | ||38 |
||4:30 | ||4:30 | ||
+ | ||33 | ||
|| | || | ||
+ | ||414 | ||
+ | ||274 | ||
+ | ||42 | ||
+ | ||6 | ||
|| | || | ||
− | || | + | ||76% |
− | || | + | ||N/A |
− | |||
− | |||
− | |||
− | |||
− | |||
|- | |- | ||
!|Dealer Queue | !|Dealer Queue | ||
− | || | + | ||35 |
− | || | + | ||8 |
||11:32 | ||11:32 | ||
+ | ||3 | ||
|| | || | ||
+ | ||0 | ||
+ | ||0 | ||
+ | ||0 | ||
+ | ||0 | ||
|| | || | ||
− | || | + | ||N/A |
− | || | + | ||N/A |
− | |||
− | |||
− | |||
− | |||
− | |||
|- | |- | ||
!|FLIR | !|FLIR | ||
− | || | + | ||368 |
− | || | + | ||38 |
||2:03 | ||2:03 | ||
+ | ||24 | ||
|| | || | ||
+ | ||221 | ||
+ | ||226 | ||
+ | ||0 | ||
+ | ||0 | ||
|| | || | ||
|| | || | ||
− | || | + | ||N/A |
− | |||
− | |||
− | |||
− | |||
− | |||
|- | |- | ||
!|Lorex | !|Lorex | ||
Line 66: | Line 67: | ||
|| | || | ||
|| | || | ||
+ | ||7558 | ||
+ | ||1 | ||
+ | ||973 | ||
|| | || | ||
|| | || | ||
− | || | + | ||N/A |
− | |||
− | |||
− | |||
|- | |- | ||
!|LeChange | !|LeChange | ||
− | || | + | ||27 |
− | || | + | ||8 |
||6:24 | ||6:24 | ||
+ | ||4 | ||
|| | || | ||
+ | ||4 | ||
+ | ||0 | ||
+ | ||0 | ||
+ | ||0 | ||
|| | || | ||
|| | || | ||
− | || | + | ||N/A |
− | |||
− | |||
− | |||
− | |||
− | |||
|- | |- | ||
!|Empower | !|Empower | ||
− | || | + | ||3 |
− | || | + | ||0 |
||2:00 | ||2:00 | ||
+ | ||0 | ||
|| | || | ||
+ | ||0 | ||
+ | ||0 | ||
+ | ||0 | ||
+ | ||0 | ||
|| | || | ||
|| | || | ||
− | || | + | ||N/A |
− | |||
− | |||
− | |||
− | |||
− | |||
|- | |- | ||
!|TOTAL | !|TOTAL | ||
Line 113: | Line 114: | ||
|| | || | ||
|| | || | ||
− | || | + | ||N/A |
|} | |} | ||
====Top 10-Problem Type Template==== | ====Top 10-Problem Type Template==== | ||
Line 168: | Line 169: | ||
</script> | </script> | ||
</html> | </html> | ||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
===Week 2: January 6-12=== | ===Week 2: January 6-12=== | ||
Line 201: | Line 188: | ||
|- | |- | ||
!|Dahua North America | !|Dahua North America | ||
− | || | + | ||662 |
− | || | + | ||44 |
||5:29 | ||5:29 | ||
− | || | + | ||101 |
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
|| | || | ||
+ | ||579 | ||
+ | ||378 | ||
+ | ||54 | ||
+ | ||7 | ||
|| | || | ||
+ | ||65% | ||
+ | ||N/A | ||
|- | |- | ||
!|Dealer Queue | !|Dealer Queue | ||
− | || | + | ||57 |
− | || | + | ||14 |
||7:12 | ||7:12 | ||
− | || | + | ||6 |
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
|| | || | ||
+ | ||0 | ||
+ | ||0 | ||
+ | ||0 | ||
+ | ||0 | ||
|| | || | ||
+ | ||N/A | ||
+ | ||N/A | ||
|- | |- | ||
!|FLIR | !|FLIR | ||
− | || | + | ||659 |
− | || | + | ||77 |
||2:54 | ||2:54 | ||
||16 | ||16 | ||
|| | || | ||
+ | ||414 | ||
+ | ||208 | ||
+ | ||0 | ||
+ | ||0 | ||
|| | || | ||
|| | || | ||
− | || | + | ||N/A |
− | |||
− | |||
− | |||
− | |||
|- | |- | ||
!|Lorex | !|Lorex | ||
Line 249: | Line 236: | ||
|| | || | ||
|| | || | ||
+ | ||6825 | ||
+ | ||0 | ||
+ | ||1071 | ||
|| | || | ||
|| | || | ||
− | || | + | ||N/A |
− | |||
− | |||
− | |||
|- | |- | ||
!|LeChange | !|LeChange | ||
− | || | + | ||17 |
− | || | + | ||14 |
||9:33 | ||9:33 | ||
||0 | ||0 | ||
|| | || | ||
+ | ||1 | ||
+ | ||0 | ||
+ | ||0 | ||
+ | ||0 | ||
|| | || | ||
|| | || | ||
− | || | + | ||N/A |
− | |||
− | |||
− | |||
− | |||
|- | |- | ||
!|Empower | !|Empower | ||
+ | ||6 | ||
+ | ||2 | ||
+ | ||1:07 | ||
+ | ||0 | ||
|| | || | ||
− | || | + | ||5 |
+ | ||0 | ||
||0 | ||0 | ||
||0 | ||0 | ||
|| | || | ||
|| | || | ||
− | || | + | ||N/A |
− | |||
− | |||
− | |||
− | |||
− | |||
|- | |- | ||
!|TOTAL | !|TOTAL | ||
Line 296: | Line 283: | ||
|| | || | ||
|| | || | ||
− | || | + | ||N/A |
|} | |} | ||
====Top 10-Problem Type Template==== | ====Top 10-Problem Type Template==== | ||
Line 370: | Line 357: | ||
|- | |- | ||
!|Dahua North America | !|Dahua North America | ||
+ | ||623 | ||
+ | ||54 | ||
+ | ||4:49 | ||
+ | ||13 | ||
|| | || | ||
+ | ||545 | ||
+ | ||397 | ||
+ | ||33 | ||
+ | ||19 | ||
|| | || | ||
− | || | + | ||71% |
− | || | + | ||N/A |
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
|- | |- | ||
!|Dealer Queue | !|Dealer Queue | ||
+ | ||28 | ||
+ | ||7 | ||
+ | ||9:52 | ||
+ | ||8 | ||
|| | || | ||
+ | ||0 | ||
+ | ||0 | ||
+ | ||0 | ||
+ | ||0 | ||
|| | || | ||
− | || | + | ||N/A |
− | || | + | ||N/A |
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
|- | |- | ||
!|FLIR | !|FLIR | ||
+ | ||568 | ||
+ | ||53 | ||
+ | ||2:45 | ||
+ | ||11 | ||
|| | || | ||
+ | ||369 | ||
+ | ||353 | ||
+ | ||0 | ||
+ | ||0 | ||
|| | || | ||
|| | || | ||
− | || | + | ||N/A |
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
|- | |- | ||
!|Lorex | !|Lorex | ||
Line 418: | Line 405: | ||
|| | || | ||
|| | || | ||
+ | ||22810 | ||
+ | ||2 | ||
+ | ||1053 | ||
|| | || | ||
|| | || | ||
− | || | + | ||N/A |
− | |||
− | |||
− | |||
|- | |- | ||
!|LeChange | !|LeChange | ||
+ | ||32 | ||
+ | ||7 | ||
+ | ||3:00 | ||
+ | ||2 | ||
|| | || | ||
+ | ||2 | ||
+ | ||0 | ||
+ | ||0 | ||
+ | ||0 | ||
|| | || | ||
|| | || | ||
− | || | + | ||N/A |
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
|- | |- | ||
!|Empower | !|Empower | ||
+ | ||7 | ||
+ | ||1 | ||
+ | ||0:57 | ||
+ | ||1 | ||
|| | || | ||
+ | ||3 | ||
+ | ||0 | ||
+ | ||0 | ||
+ | ||0 | ||
|| | || | ||
|| | || | ||
− | || | + | ||N/A |
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
|- | |- | ||
!|TOTAL | !|TOTAL | ||
Line 465: | Line 452: | ||
|| | || | ||
|| | || | ||
− | || | + | ||N/A |
|} | |} | ||
====Top 10-Problem Type Template==== | ====Top 10-Problem Type Template==== | ||
Line 539: | Line 526: | ||
|- | |- | ||
!|Dahua North America | !|Dahua North America | ||
+ | ||543 | ||
+ | ||35 | ||
+ | ||3:45 | ||
+ | ||10 | ||
|| | || | ||
+ | ||603 | ||
+ | ||358 | ||
+ | ||36 | ||
+ | ||8 | ||
|| | || | ||
− | || | + | ||66% |
− | || | + | ||N/A |
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
|- | |- | ||
!|Dealer Queue | !|Dealer Queue | ||
+ | ||42 | ||
+ | ||7 | ||
+ | ||4:38 | ||
+ | ||7 | ||
|| | || | ||
+ | ||0 | ||
+ | ||0 | ||
+ | ||0 | ||
+ | ||0 | ||
|| | || | ||
− | || | + | ||N/A |
− | || | + | ||N/A |
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
|- | |- | ||
!|FLIR | !|FLIR | ||
+ | ||428 | ||
+ | ||34 | ||
+ | ||0:45 | ||
+ | ||32 | ||
|| | || | ||
+ | ||328 | ||
+ | ||369 | ||
+ | ||0 | ||
+ | ||0 | ||
|| | || | ||
|| | || | ||
− | || | + | ||N/A |
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
|- | |- | ||
!|Lorex | !|Lorex | ||
Line 587: | Line 574: | ||
|| | || | ||
|| | || | ||
+ | ||15,705 | ||
+ | ||1 | ||
+ | ||1059 | ||
|| | || | ||
|| | || | ||
− | || | + | ||N/A |
− | |||
− | |||
− | |||
|- | |- | ||
!|LeChange | !|LeChange | ||
+ | ||9 | ||
+ | ||7 | ||
+ | ||8:39 | ||
+ | ||4 | ||
|| | || | ||
+ | ||3 | ||
+ | ||0 | ||
+ | ||0 | ||
+ | ||0 | ||
|| | || | ||
|| | || | ||
− | || | + | ||N/A |
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
|- | |- | ||
!|Empower | !|Empower | ||
+ | ||7 | ||
+ | ||2 | ||
+ | ||0:13 | ||
+ | ||1 | ||
|| | || | ||
+ | ||7 | ||
+ | ||0 | ||
+ | ||0 | ||
+ | ||0 | ||
|| | || | ||
|| | || | ||
− | || | + | ||N/A |
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
|- | |- | ||
!|TOTAL | !|TOTAL | ||
Line 634: | Line 621: | ||
|| | || | ||
|| | || | ||
− | || | + | ||N/A |
|} | |} | ||
====Top 10-Problem Type Template==== | ====Top 10-Problem Type Template==== | ||
Line 708: | Line 695: | ||
|- | |- | ||
!|Dahua North America | !|Dahua North America | ||
+ | ||673 | ||
+ | ||59 | ||
+ | ||0:52 | ||
+ | ||39 | ||
|| | || | ||
+ | ||519 | ||
+ | ||364 | ||
+ | ||35 | ||
+ | ||13 | ||
|| | || | ||
− | || | + | ||78% |
− | || | + | ||N/A |
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
|- | |- | ||
!|Dealer Queue | !|Dealer Queue | ||
+ | ||28 | ||
+ | ||24 | ||
+ | ||0:47 | ||
+ | ||1 | ||
|| | || | ||
+ | ||0 | ||
+ | ||0 | ||
+ | ||0 | ||
+ | ||0 | ||
|| | || | ||
− | || | + | ||N/A |
− | || | + | ||N/A |
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
|- | |- | ||
!|FLIR | !|FLIR | ||
+ | ||492 | ||
+ | ||45 | ||
+ | ||0:35 | ||
+ | ||23 | ||
|| | || | ||
+ | ||369 | ||
+ | ||342 | ||
+ | ||0 | ||
+ | ||0 | ||
|| | || | ||
|| | || | ||
− | || | + | ||N/A |
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
|- | |- | ||
!|Lorex | !|Lorex | ||
Line 756: | Line 743: | ||
|| | || | ||
|| | || | ||
+ | ||23,532 | ||
+ | ||1 | ||
+ | ||972 | ||
|| | || | ||
|| | || | ||
− | || | + | ||N/A |
− | |||
− | |||
− | |||
|- | |- | ||
!|LeChange | !|LeChange | ||
+ | ||17 | ||
+ | ||8 | ||
+ | ||1:09 | ||
+ | ||8 | ||
|| | || | ||
+ | ||1 | ||
+ | ||0 | ||
+ | ||0 | ||
+ | ||0 | ||
|| | || | ||
|| | || | ||
− | || | + | ||N/A |
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
|- | |- | ||
!|Empower | !|Empower | ||
+ | ||7 | ||
+ | ||1 | ||
+ | ||0:09 | ||
+ | ||1 | ||
|| | || | ||
+ | ||2 | ||
+ | ||0 | ||
+ | ||0 | ||
+ | ||0 | ||
|| | || | ||
|| | || | ||
− | || | + | ||N/A |
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
|- | |- | ||
!|TOTAL | !|TOTAL | ||
Line 803: | Line 790: | ||
|| | || | ||
|| | || | ||
− | || | + | ||N/A |
|} | |} | ||
====Top 10-Problem Type Template==== | ====Top 10-Problem Type Template==== | ||
Line 856: | Line 843: | ||
} | } | ||
sumColumn('resource_PTweek4', 1 ); | sumColumn('resource_PTweek4', 1 ); | ||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
</script> | </script> | ||
</html> | </html> |
Latest revision as of 19:38, 12 March 2019
January 2019
Week 1: December 30-January 5
Type | Inbound Calls | Outbound Calls | Average Hold Time | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed | CSAT Average | QA Average |
---|---|---|---|---|---|---|---|---|---|---|---|---|
Dahua North America | 448 | 38 | 4:30 | 33 | 414 | 274 | 42 | 6 | 76% | N/A | ||
Dealer Queue | 35 | 8 | 11:32 | 3 | 0 | 0 | 0 | 0 | N/A | N/A | ||
FLIR | 368 | 38 | 2:03 | 24 | 221 | 226 | 0 | 0 | N/A | |||
Lorex | 7558 | 1 | 973 | N/A | ||||||||
LeChange | 27 | 8 | 6:24 | 4 | 4 | 0 | 0 | 0 | N/A | |||
Empower | 3 | 0 | 2:00 | 0 | 0 | 0 | 0 | 0 | N/A | |||
TOTAL | N/A |
Top 10-Problem Type Template
Problem Type | Number of Cases Created |
---|---|
1. Camera Troubleshoot | 75 |
2. General Info | 23 |
3. Remote Access | 22 |
4. Password Reset | 17 |
5. Presales Technical | 14 |
6. Mobile Access | 12 |
7. Display Monitor | 11 |
8. Smart PSS | 10 |
9. Non-Auth | 9 |
10. Firmware Upgrade | 9 |
Total | TOT |
Week 2: January 6-12
Type | Inbound Calls | Outbound Calls | Average Hold Time | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed | CSAT Average | QA Average |
---|---|---|---|---|---|---|---|---|---|---|---|---|
Dahua North America | 662 | 44 | 5:29 | 101 | 579 | 378 | 54 | 7 | 65% | N/A | ||
Dealer Queue | 57 | 14 | 7:12 | 6 | 0 | 0 | 0 | 0 | N/A | N/A | ||
FLIR | 659 | 77 | 2:54 | 16 | 414 | 208 | 0 | 0 | N/A | |||
Lorex | 6825 | 0 | 1071 | N/A | ||||||||
LeChange | 17 | 14 | 9:33 | 0 | 1 | 0 | 0 | 0 | N/A | |||
Empower | 6 | 2 | 1:07 | 0 | 5 | 0 | 0 | 0 | N/A | |||
TOTAL | N/A |
Top 10-Problem Type Template
Problem Type | Number of Cases Created |
---|---|
1. Camera Troubleshoot | 84 |
2. Remote Access (P2P) | 51 |
3. General Info | 47 |
4. Password Reset | 37 |
5. Presales Technical | 30 |
6. Non-Auth | 22 |
7. SmartPSS | 10 |
8. Mobile Access | 8 |
9. Display Monitor | 8 |
10. Playback | 7 |
TOTAL | TOT |
Week 3: January 13-19
Type | Inbound Calls | Outbound Calls | Average Hold Time | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed | CSAT Average | QA Average |
---|---|---|---|---|---|---|---|---|---|---|---|---|
Dahua North America | 623 | 54 | 4:49 | 13 | 545 | 397 | 33 | 19 | 71% | N/A | ||
Dealer Queue | 28 | 7 | 9:52 | 8 | 0 | 0 | 0 | 0 | N/A | N/A | ||
FLIR | 568 | 53 | 2:45 | 11 | 369 | 353 | 0 | 0 | N/A | |||
Lorex | 8247 | 797 | 22810 | 2 | 1053 | N/A | ||||||
LeChange | 32 | 7 | 3:00 | 2 | 2 | 0 | 0 | 0 | N/A | |||
Empower | 7 | 1 | 0:57 | 1 | 3 | 0 | 0 | 0 | N/A | |||
TOTAL | N/A |
Top 10-Problem Type Template
Problem Type | Number of Cases Created |
---|---|
1. Camera Troubleshoot | 84 |
2. Remote Access (P2P) | 66 |
3.General Info | 46 |
4. Password Reset | 33 |
5. Smart PSS | 21 |
6. Presales Technical | 20 |
7. Record | 12 |
8. Non-Auth | 9 |
9. Display monitor | 8 |
10. Playback | 7 |
TOTAL | TOT |
Week 4: January 20-26
Type | Inbound Calls | Outbound Calls | Average Hold Time | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed | CSAT Average | QA Average |
---|---|---|---|---|---|---|---|---|---|---|---|---|
Dahua North America | 543 | 35 | 3:45 | 10 | 603 | 358 | 36 | 8 | 66% | N/A | ||
Dealer Queue | 42 | 7 | 4:38 | 7 | 0 | 0 | 0 | 0 | N/A | N/A | ||
FLIR | 428 | 34 | 0:45 | 32 | 328 | 369 | 0 | 0 | N/A | |||
Lorex | 7882 | 733 | 15,705 | 1 | 1059 | N/A | ||||||
LeChange | 9 | 7 | 8:39 | 4 | 3 | 0 | 0 | 0 | N/A | |||
Empower | 7 | 2 | 0:13 | 1 | 7 | 0 | 0 | 0 | N/A | |||
TOTAL | N/A |
Top 10-Problem Type Template
Problem Type | Number of Cases Created |
---|---|
1. Camera Troubleshoot | 110 |
2. Remote Access (P2P) | 50 |
3. General Info | 37 |
4. Presales Technical | 30 |
5. Password Reset | 21 |
6. Non-Auth | 14 |
7. SmartPSS | 13 |
8. Mobile Access | 13 |
9. RMA | 10 |
10. Display Monitor | 10 |
TOTAL | TOT |
Week 5: January 27-February 2
Type | Inbound Calls | Outbound Calls | Average Hold Time | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed | CSAT Average | QA Average |
---|---|---|---|---|---|---|---|---|---|---|---|---|
Dahua North America | 673 | 59 | 0:52 | 39 | 519 | 364 | 35 | 13 | 78% | N/A | ||
Dealer Queue | 28 | 24 | 0:47 | 1 | 0 | 0 | 0 | 0 | N/A | N/A | ||
FLIR | 492 | 45 | 0:35 | 23 | 369 | 342 | 0 | 0 | N/A | |||
Lorex | 7288 | 550 | 23,532 | 1 | 972 | N/A | ||||||
LeChange | 17 | 8 | 1:09 | 8 | 1 | 0 | 0 | 0 | N/A | |||
Empower | 7 | 1 | 0:09 | 1 | 2 | 0 | 0 | 0 | N/A | |||
TOTAL | N/A |
Top 10-Problem Type Template
Problem Type | Number of Cases Created |
---|---|
1. Camera Troubleshoot | 97 |
2. Remote Access (P2P) | 51 |
3. General Info | 35 |
4. Mobile Access | 26 |
5. Password Reset | 18 |
6. Presales Technical | 17 |
7. Display Monitor | 14 |
8. SmartPSS | 9 |
9. Non-Auth | 9 |
10. Playback | 7 |
TOTAL | TOT |