Difference between revisions of "Support Test"

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==Dahua North America Technical Support==
 
==Dahua North America Technical Support==
 +
{| style="width: 100%; align:center; height: 250px;"
 +
| style="padding: 10px"|{{Template:Support_Case_Lookup_Complete}}
 +
| style="padding: 10px"|{{Template:Support_Web_Form_Complete}}
 +
| style="padding: 10px"|{{Template:Support_Live_Chat_Complete}}
 +
| style="padding: 10px"|{{Template:Support_Call_Complete}}
 +
| style="padding: 10px"|{{Template:Support_Email_Complete}}
 +
|}
 +
 
===Remote Support Quick Links===
 
===Remote Support Quick Links===
 
{| class="wikitable"
 
{| class="wikitable"
−
|[https://dahuawiki.com/images/Software/RDP/AnyDesk.exe <ul class="fa-ul">  <li><i class="fab fa-windows fa-5x" style="color:darkred;></i></li></ul>] '''[https://dahuawiki.com/images/Software/RDP/AnyDesk.exe Windows Remote Support]'''
+
|[https://dahuawiki.com/images/Software/RDP/AnyDesk.exe <ul class="fa-ul">  <li><i class="fab fa-windows fa-5x" style="color:darkred;></i></li></ul>]  
 +
|[https://dahuawiki.com/images/Software/RDP/anydesk.dmg <ul class="fa-ul">  <li><i class="fab fa-apple fa-5x" style="color:darkred;"></i></li></ul>]
 +
|[https://play.google.com/store/apps/developer?id=AnyDesk+Software+GmbH <ul class="fa-ul"><li><i class="fab fa-android fa-5x" style="color:darkred;></i></li></ul>]  
 
|-
 
|-
−
|[https://dahuawiki.com/images/Software/RDP/anydesk.dmg <ul class="fa-ul">  <li><i class="fab fa-apple fa-5x" style="color:darkred;"></i></li></ul>] '''[https://dahuawiki.com/images/Software/RDP/anydesk.dmg MacOS Remote Support]'''
+
|'''[https://dahuawiki.com/images/Software/RDP/AnyDesk.exe Windows Remote Support]'''
 +
|'''[https://dahuawiki.com/images/Software/RDP/anydesk.dmg MacOS Remote Support]'''
 +
|'''[https://play.google.com/store/apps/developer?id=AnyDesk+Software+GmbH Android Remote Support]'''
 
|-
 
|-
−
|[https://play.google.com/store/apps/developer?id=AnyDesk+Software+GmbH <ul class="fa-ul"><li><i class="fab fa-android fa-5x" style="color:darkred;></i></li></ul>] '''[https://play.google.com/store/apps/developer?id=AnyDesk+Software+GmbH Android Remote Support]'''
 
 
|}
 
|}
−
 
+
===Links===
−
===Live Chat===
 
−
<html>
 
−
  <br />
 
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  Click the big button to start a chat.
 
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  <br />
 
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  <!--Button Code-->
 
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  <img id="liveagent_button_online_5730K0000004Hue" style="display: none; border: 0px none; cursor: pointer" onclick="liveagent.startChat('5730K0000004Hue')" src="https://dahuasecurity.secure.force.com/LiveChat/resource/1531547934000/LiveChatChatWithUs" /><img id="liveagent_button_offline_5730K0000004Hue" style="display: none; border: 0px none; " src="https://dahuasecurity.secure.force.com/LiveChat/resource/1531547934000/LiveChatOffline" />
 
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<script type="text/javascript">
 
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if (!window._laq) { window._laq = []; }
 
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window._laq.push(function(){liveagent.showWhenOnline('5730K0000004Hue', document.getElementById('liveagent_button_online_5730K0000004Hue'));
 
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liveagent.showWhenOffline('5730K0000004Hue', document.getElementById('liveagent_button_offline_5730K0000004Hue'));
 
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});</script>
 
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  <!--Deployment Code-->
 
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  <script type='text/javascript' src='https://c.la1-c1-ukb.salesforceliveagent.com/content/g/js/43.0/deployment.js'></script>
 
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<script type='text/javascript'>
 
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liveagent.init('https://d.la1-c1-ukb.salesforceliveagent.com/chat', '5720K000000L4V7', '00D28000000VTpA');
 
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</script></html>
 
−
 
 
−
===Submit a Ticket===
 
−
<html>
 
−
<!--  ----------------------------------------------------------------------  -->
 
−
<!--  NOTE: Please add the following <META> element to your page <HEAD>.      -->
 
−
<!--  If necessary, please modify the charset parameter to specify the        -->
 
−
<!--  character set of your HTML page.                                        -->
 
−
<!--  ----------------------------------------------------------------------  -->
 
−
 
 
−
<META HTTP-EQUIV="Content-type" CONTENT="text/html; charset=UTF-8">
 
−
 
 
−
<!--  ----------------------------------------------------------------------  -->
 
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<!--  NOTE: Please add the following <FORM> element to your page.            -->
 
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<!--  ----------------------------------------------------------------------  -->
 
−
 
 
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<form action="https://webto.salesforce.com/servlet/servlet.WebToCase?encoding=UTF-8" method="POST">
 
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<input type=hidden  id="recordType" name="recordType" value="0120K000000ixd1">
 
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<input type=hidden name="orgid" value="00D28000000VTpA">
 
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<input type=hidden name="retURL" value="https://dahuawiki.com/Main_Page">
 
−
 
 
−
<!--  ----------------------------------------------------------------------  -->
 
−
<!--  NOTE: These fields are optional debugging elements. Please uncomment    -->
 
−
<!--  these lines if you wish to test in debug mode.                          -->
 
−
<!--  <input type="hidden" name="debug" value=1>                              -->
 
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<!--  <input type="hidden" name="debugEmail" value="wu_bin5@dahuatech.com">  -->
 
−
<!--  ----------------------------------------------------------------------  -->
 
−
 
 
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<label for="name">Contact Name</label><input  id="name" maxlength="80" name="name" size="20" type="text" /><br>
 
−
 
 
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<label for="email">Email</label><input  id="email" maxlength="80" name="email" size="20" type="text" /><br>
 
−
 
 
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<label for="phone">Phone</label><input  id="phone" maxlength="40" name="phone" size="20" type="text" /><br>
 
−
 
 
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<label for="subject">Subject</label><input  id="subject" maxlength="80" name="subject" size="20" type="text" /><br>
 
−
 
 
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Serial Number:<input  id="00N2800000Ja0yd" maxlength="30" name="00N2800000Ja0yd" size="20" type="text" /><br>
 
−
 
 
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<label for="Tech Solution">Description</label><input  id="00N2800000Ja0yg" maxlength="180" name="00N2800000Ja0yg" size="30" type="text" /><br>
 
−
 
 
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<input type="hidden" id="00N0K00000JDvl8" name="00N0K00000JDvl8" value="0"/>
 
−
 
 
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<input type="hidden" id="00N2800000Ja0yi" name="00N2800000Ja0yi" value="Other: Non Authorized (See Notes)"/>
 
−
 
 
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<input type="submit" name="submit">
 
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</form>
 
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</html>
 
−
 
 
−
===Phone===
 
 
{| class="wikitable"
 
{| class="wikitable"
−
|[mailto:Support.USA@DahuaTech.com <ul class="fa-ul">  <li><i class="far fa-envelope fa-5x" style="color:darkred;></i></li></ul>] '''[mailto:support.usa@dahuatech.com Support.USA@DahuaTech.com]'''
+
|[https://dahuawiki.com/Recorders <ul class="fa-ul">  <li><i class="fas fa-archive fa-5x" style="color:darkred;></i></li></ul>]  
 +
|[https://dahuawiki.com/Cameras <ul class="fa-ul">  <li><i class="fas fa-video fa-5x" style="color:darkred;"></i></li></ul>]
 +
|[https://dahuawiki.com/Software <ul class="fa-ul"><li><i class="fas fa-desktop fa-5x" style="color:darkred;></i></li></ul>]  
 
|-
 
|-
−
|[https://dahuawiki.com/images/Software/RDP/anydesk.dmg <ul class="fa-ul">  <li><i class="fab fa-apple fa-5x" style="color:darkred;"></i></li></ul>] '''[https://dahuawiki.com/images/Software/RDP/anydesk.dmg MacOS Remote Support]'''
+
! style="text-align:center;"|'''[https://dahuawiki.com/Recorders Recorders]'''
 +
! style="text-align:center;"|'''[https://dahuawiki.com/Cameras Cameras]'''
 +
! style="text-align:center;"|'''[https://dahuawiki.com/Software Software]'''
 
|-
 
|-
−
|[https://play.google.com/store/apps/developer?id=AnyDesk+Software+GmbH <ul class="fa-ul"><li><i class="fab fa-android fa-5x" style="color:darkred;></i></li></ul>] '''[https://play.google.com/store/apps/developer?id=AnyDesk+Software+GmbH Android Remote Support]'''
 
 
|}
 
|}
−
 
−
===Email===
 
−
[mailto:support.usa@dahuatech.com Email Support]
 
−
==Case Lookup==
 
−
Note: You must include the full case number including leading 0's
 
−
 
−
https://dahuasecurity.secure.force.com/findcase/
 
−
 
−
{{#iDisplay:https://dahuasecurity.secure.force.com/findcase/|100%|600}}
 

Latest revision as of 14:42, 2 April 2019

Dahua North America Technical Support

Case Lookup

Note: You must include the full case number including leading 0's

https://dhusasecurity.secure.force.com/findcase/

Web Form





Serial Number:
Live Chat


Click the big button to start a chat.

Call
(877)606-1590-US

Remote Support Quick Links
Windows Remote Support MacOS Remote Support Android Remote Support

Links
Recorders Cameras Software
Retrieved from "https://DahuaWiki.com/index.php?title=Support_Test&oldid=41700"