Difference between revisions of ":Internal Only/System Down Emergency Process"
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=System Down Emergency Process= | =System Down Emergency Process= | ||
| + | ==Platforms== | ||
| + | If any of the following platforms become inaccessible or more than 1 agent is unable to login, please perform the following: | ||
| + | *Salesforce | ||
| + | *Avaya (Phone System) | ||
| + | *uJet -Lorex LiveChat Platform | ||
| + | *DahuaWiki | ||
| + | *LorexWiki | ||
| + | *LearnDahua | ||
| + | ==Email== | ||
| + | ===Dahua=== | ||
| + | *steven.mei@dahuatech.com | ||
| + | *jp.wenger@dahuatech.com | ||
| + | *nicky.gunakan@dahuatech.com | ||
| + | *jen.ho@dahuatech.com | ||
| + | ===Convergys=== | ||
| + | *Corporate.helpdesk@convergys.com | ||
| + | *Ken Seils 513.723.6471 | ||
| + | |||
| + | ==Open Tickets with Appropriate Vendors== | ||
| + | *Avaya- | ||
| + | *uJet- | ||
| + | *Salesforce->Dahua IT- | ||
Latest revision as of 19:36, 1 April 2019
Contents
System Down Emergency Process
Platforms
If any of the following platforms become inaccessible or more than 1 agent is unable to login, please perform the following:
- Salesforce
- Avaya (Phone System)
- uJet -Lorex LiveChat Platform
- DahuaWiki
- LorexWiki
- LearnDahua
Dahua
- steven.mei@dahuatech.com
- jp.wenger@dahuatech.com
- nicky.gunakan@dahuatech.com
- jen.ho@dahuatech.com
Convergys
- Corporate.helpdesk@convergys.com
- Ken Seils 513.723.6471
Open Tickets with Appropriate Vendors
- Avaya-
- uJet-
- Salesforce->Dahua IT-
