Difference between revisions of ":Internal Only/Process"

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=Policy & Procedure=
 
=Policy & Procedure=
 
==EMERGENCY==
 
==EMERGENCY==
−
==Salesforce==
+
*[[Internal:Internal_Only/System_Down_Emergency_Process|System Down Emergency Process]]
 +
 
 +
==Salesforce Overview==
 
*[[Internal:Internal_Only/Process/Employee_Handover_Process|Employee Termination Handover Process]]
 
*[[Internal:Internal_Only/Process/Employee_Handover_Process|Employee Termination Handover Process]]
 
*[[Internal:Salesforce_Quick_Reference|Quick Reference]]
 
*[[Internal:Salesforce_Quick_Reference|Quick Reference]]
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*[[Internal:Salesforce_Omni_Channel|Omni Channel]]
 
*[[Internal:Salesforce_Omni_Channel|Omni Channel]]
  
−
==Telephony==
+
*[[Internal:Salesforce_ECC_Toolbar|ECC Toolbar]]
 +
 
 
[[file:SF_Salesforce_Infographic.png|right|150px]]
 
[[file:SF_Salesforce_Infographic.png|right|150px]]
−
*[[Internal:Salesforce_ECC_Toolbar|ECC Toolbar]]
+
==Salesforce Process==
−
===Manuals===
 
−
*[https://www.odrive.com/s/1b81b226-661e-47e0-a59f-fd42ca0e0b34-5a15bb03 Shoretel for Salesforce Users Guide]
 
−
===Instructions===
 
−
* [[Internal:Shoretel_Install_Connect_Client|Install Connect Client]]
 
−
* [[Internal:Shoretel_Log_a_Call|How to Log a Call]]
 
−
* [[Internal:Shoretel_Login_and_Take_Calls|Login_and_Take_Calls]]
 
−
* [[Internal:Shoretel_Logout_for_Break|Logout_for_Break]]
 
−
* [[Internal:Shoretel_Logout_go_Home|Logout_go_Home]]
 
−
* [[Internal:Shoretel_Wrap_up|Wrap_up]]
 
 
* [[Internal:Salesforce_Escalation_Process|Escalation Process]]
 
* [[Internal:Salesforce_Escalation_Process|Escalation Process]]
 
* [[Internal:Salesforce_RMA_Process|RMA Process]]
 
* [[Internal:Salesforce_RMA_Process|RMA Process]]
 
* [[Internal:Salesforce_How_To_Use_Email_Templates|How to Use Email Templates]]
 
* [[Internal:Salesforce_How_To_Use_Email_Templates|How to Use Email Templates]]
−
===Mobile===
+
*[[Internal:Internal_Only/Password_Reset_Process|Password Reset Process]]
−
*[[Internal:How_to_Change_Case_Owner_via_Mobile|How to Change Case Owner via Mobile]]
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*[[Internal:Internal_Only/Process/RMA|RMA Process]]
−
*[[Internal:How_to_Assign_Case_to_Technical Support|How to Assign Case to Technical Support]]
+
==uJet==
−
===Shoretel Server Status===
+
*[[Internal:Internal_Only/uJet|uJet]]
−
*https://oneview.mitel.com/s/trust
 
−
===Links and Resources===
 
−
*[https://oneview.mitel.com/s/article/Mitel-for-Salesforce-Connect-CLOUD-ONSITE?r=2&ArticleView.getArticleHeaderDetail=1&Quarterback.validateRoute=1&RecordGvp.getRecord=1&ArticleTopicList.getTopics=1&ToggleFollow.getChatterFollowModel=1 MITEL FOR SALESFORCE (MICLOUD CONNECT/CONNECT ONSITE)]
 
  
−
==RMA==
 
−
*[[Internal:Internal_Only/Process/RMA|RMA Process]]
 
 
==Quality Control==
 
==Quality Control==
 
*[[Internal:Internal_Only/Process/Escalation|Escalation Checklist]]
 
*[[Internal:Internal_Only/Process/Escalation|Escalation Checklist]]
−
==Dahua Device Instructions==
+
*[[Internal:Internal_Only/Process/CSAT|Customer Satisfaction Survey]]
−
*[[Internal:Internal_Only/Password_Reset_Process|Password Reset Process]]
+
*[[Internal:Internal_Only/Process/Accessing_Customer_Equipment_Using_RDP|Accessing Customer Equipment Using RDP]]
 +
 
 +
==Standard Operating Procedure==
 +
*[[Internal:Internal_Only/SOP/LHB926_Continuous_Recording|LHB Continuous Recording Troubleshoot]]
 +
*[[Internal:Internal_Only/SOP/Cloud|Cloud Recording and Cloud Storage]]
 +
*[[Internal:Internal_Only/SOP/Reset_Input_Resolution|Reset Input Resolution]]
 +
*[[Internal:Internal_Only/SOP/Audio_Troubleshoot|Audio Troubleshoot]]
 +
*[[Internal:Internal_Only/SOP/Dahua_PTZ_IP_Camera_on_a_Raysharp_LNK_NVR|Dahua PTZ IP Camera on a Raysharp LNK DVR]]
 +
*[[Internal:Internal_Only/SOP/Fan_Issues|Troubleshoot Fan Issues]]
 +
*[[Internal:Internal_Only/SOP/Hard_Drive_Issues|Hard Drive Troubleshoot]]
 +
*[[Internal:Internal_Only/SOP/Dahua_LNR600X_NR900X_Series_NVR FAQ|Dahua LNR600X NR900X Series NVR FAQ]]
 +
*[[Internal:Internal_Only/SOP/Lorex_Cirrus_Push_Notifications|Lorex Cirrus Push Notifications]]
 +
*[[Internal:Internal_Only/SOP/LNW16XF_LNWCX-F|LNW16XF LNWCX-F]]
 +
*[[Internal:Internal_Only/SOP/Troubleshooting_Motion_Detection_Recording|Troubleshoot Motion Detection Recording]]
 +
*[[Internal:Internal_Only/SOP/Troubleshooting_Recording|Troubleshoot Recording]]
 +
*[[Internal:Internal_Only/SOP/Reset_Button|Hard Reset Button]]
 +
*[[Internal:Internal_Only/Password_Reset_Process|Password Reset]]
 +
*[[Internal:Internal_Only/Password_Reset_FAQ|Password Reset FAQ]]
 +
*[[Internal:Internal_Only/SOP/Unbind_Devices_To_DMSS_Accounts|Unbind Devices to DMSS Accounts]]
 +
*[[Internal:Internal_Only/SOP/DSS_Unbind_License|DSS Unbind License]]
 +
*[[Internal:Internal_Only/SOP/XML_Password_Reset|XML Password Reset]]

Latest revision as of 21:45, 1 August 2022

Policy & Procedure

EMERGENCY

Salesforce Overview

SF Salesforce Infographic.png

Salesforce Process

uJet

Quality Control

Standard Operating Procedure

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