Difference between revisions of ":Internal Only"

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==Dahua USA Internal Information==
 
==Dahua USA Internal Information==
−
[[Internal:Agent_Homepage|Agent Homepage]]
 
−
 
−
[http://oaglobal.dahuatech.com/ Dahua Employee Login]
 
−
 
−
[https://docs.google.com/spreadsheets/d/1AonIjhzN3-ViHevBvi-eoXTWq9rNTWUsaXkLv_TDpRg/edit?usp=sharing Device List]
 
−
 
−
[[Internal:Internal_Only/System_Down_Emergency_Process|System Down Emergency Process]]
 
−
 
−
[[Internal:Internal_Only/Password_Reset_Process|Password Reset Process]]
 
−
 
−
[[Internal:Product_Review_Process|Product Review Process]]
 
−
 
−
[[Internal:Internal_Only/Head_Count|Head Count]]
 
−
 
−
[[Internal:Internal_Only/Sub_Problem_Type#Problem_Type_and_Sub-Problem_Type|Problem Type and Sub-Problem Type]]
 
−
 
 
===Online Software===
 
===Online Software===
 
<gallery>
 
<gallery>
Line 23: Line 7:
 
File:Avaya_Logo.jpg|Avaya Phone System|link=https://dahuawiki.com/Internal:Internal_Only/Avaya
 
File:Avaya_Logo.jpg|Avaya Phone System|link=https://dahuawiki.com/Internal:Internal_Only/Avaya
 
</gallery>
 
</gallery>
 +
 
===Serial Lookup===
 
===Serial Lookup===
 
<gallery>
 
<gallery>
Line 53: Line 38:
 
file:119px-Q_and_Q_Icon.png|Q&A|link=https://dahuawiki.com/Internal:Internal_Only/Process/Q_and_A
 
file:119px-Q_and_Q_Icon.png|Q&A|link=https://dahuawiki.com/Internal:Internal_Only/Process/Q_and_A
 
File:Sales_Icon.png|Sales|link=Internal:Internal_Only/Process/Sales
 
File:Sales_Icon.png|Sales|link=Internal:Internal_Only/Process/Sales
 +
file:SalesforceIcon.png|Salesforce Request List|link=https://docs.google.com/spreadsheets/d/1haoYZ4unZ7J28vX0STXXXB29l4kcZTsDPh776s8T36U/edit?usp=sharing
 
</gallery>
 
</gallery>
 
__NOTOC__
 
__NOTOC__
 +
 +
===P2P Websites===
 +
* www.dahuap2pcloud.com
 +
* www.easy4ipcloud.com
  
 
===Non-Dahua===
 
===Non-Dahua===
Line 65: Line 55:
 
</gallery>
 
</gallery>
  
−
*[[Internal:ADT|ADT Resource and Process]]
+
* [[Internal:ADT|ADT Resource and Process]]
−
*[https://www.odrive.com/s/6d582617-de1f-47cb-82f9-e28f8e5a617b-5ca67576 Alternative Firmware Repository]
+
* [https://www.odrive.com/s/6d582617-de1f-47cb-82f9-e28f8e5a617b-5ca67576 Alternative Firmware Repository]
 +
* [http://portal.lorexservices.com Lorex Engineer Portal]
 +
 
 +
===LeChange RMA===
 +
For LeChange devices that have been approved for RMA go through the Following Process:
 +
 
 +
* Get the model number, shipping address, email, and contact number if not already had.
 +
* Set Status to RMA Pending and enter the RMA Reason and Type.
 +
* Save the case, it will automatically be transferred to the DNA - RMA Queue.
 +
* From the DNA - RMA Queue approve the RMA take ownership back over the case.
 +
* Send an email to ALL the following:
 +
 
 +
:: '''jessica.oviedo@lorextechnology.com (Main To)'''<br />'''joe.lee@lorextechnology.com ( Additional To )'''<br />'''jp.wenger@dahuatech.com ( CC )'''<br />'''Steven.Mei@dahuatech.com ( CC )'''
 +
 
 +
* In the email, state the reasons for RMA, model of the device, and whether or not they need replacement cameras as well. Request the tracking number for the unit as well.
 +
* Make sure that all parties are kept in the loop throughout the RMA process.
 +
* Once the unit has been shipped, send tracking information to the customer by email.
  
 
===Report a Problem===
 
===Report a Problem===
Line 82: Line 88:
 
File:Where_Purchased_Icon.png|Where Purchased|link=Internal:Where_Purchased
 
File:Where_Purchased_Icon.png|Where Purchased|link=Internal:Where_Purchased
 
</gallery>
 
</gallery>
 +
 
===Phone Numbers===
 
===Phone Numbers===
 
{| class="wikitable sortable"
 
{| class="wikitable sortable"
 +
|-
 
!|Name
 
!|Name
 
!|Department
 
!|Department
Line 89: Line 97:
 
!|Email
 
!|Email
 
|-
 
|-
−
|Dahua North America-Technical Support
+
||Dahua North America-Technical Support
−
|Technical Support
+
||Technical Support
−
|877.606.1590
+
||877.606.1590
−
|Support.USA@DahuaTech.com
+
||Support.USA@DahuaTech.com
 
|-
 
|-
−
|Dahua North America-Dealer Line
+
||Dahua North America-Dealer Line
−
|Technical Support
+
||Technical Support
−
|866.302.6735
+
||866.302.6735
−
|dealersupport.usa@dahuatech.com
+
||dealersupport.usa@dahuatech.com
 
|-
 
|-
−
|Dahua North America-Internal Only Tech Support
+
||Dahua North America-Internal Only Tech Support
−
|Technical Support
+
||Technical Support
−
|866.302.6735
+
||866.302.6735
−
|InternalSupport.USA@dahuatech.com
+
||InternalSupport.USA@dahuatech.com
 
|-
 
|-
−
|Lorex Technical Support
+
||Lorex Technical Support
−
|Technical Support
+
||Technical Support
−
|877.755.6739
+
||877.755.6739
−
|Support@LorexTechnology.com
+
||Support@LorexTechnology.com
 
|-
 
|-
−
|Empower Technical Support
+
||Empower Technical Support
−
|Technical Support
+
||Technical Support
−
|949.204.3226
+
||949.204.3226
−
|empowersupport@unisight.net
+
||empowersupport@unisight.net
 
|-
 
|-
−
|LeChange Technical Support
+
||LeChange Technical Support
−
|Technical Support
+
||Technical Support
−
|800.883.4120
+
||800.883.4120
−
|support.usa@lechange.com
+
||support.usa@lechange.com
 
|-
 
|-
−
|ADT (Alpha) Technical Support
+
||ADT (Alpha) Technical Support
−
|Technical Support
+
||Technical Support
−
|877.609.1936
+
||877.609.1936
−
|alphasupport.usa@dahuatech.com
+
||alphasupport.usa@dahuatech.com
 
|}
 
|}
 
===Product Management===
 
===Product Management===
−
 
−
 
 
{| class="wikitable"
 
{| class="wikitable"
 
|-
 
|-
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|}
 
|}
  
−
===Work Book===
+
===Projects===
−
*https://dahuawiki.com/Firmware_Templates
+
:* [[Internal:Agent_Homepage|Agent Homepage]]
−
*https://dahuawiki.com/Firmware_by_Device_Tabbed
+
:* [http://oaglobal.dahuatech.com/ Dahua Employee Login]
−
*https://dahuawiki.com/Firmware_Templates
+
:* [https://docs.google.com/spreadsheets/d/1AonIjhzN3-ViHevBvi-eoXTWq9rNTWUsaXkLv_TDpRg/edit?usp=sharing Device List]
−
*https://dahuawiki.com/Kits
+
:* [[Internal:Internal_Only/System_Down_Emergency_Process|System Down Emergency Process]]
−
*[[Internal:Name_Rule]]
+
:* [[Internal:Internal_Only/Password_Reset_Process|Password Reset Process]]
−
*https://dahuawiki.com/Internal:Empower
+
:* [[Internal:Product_Review_Process|Product Review Process]]
 +
:* [[Internal:Internal_Only/Head_Count|Head Count]]
 +
:* [[Internal:Internal_Only/Sub_Problem_Type#Problem_Type_and_Sub-Problem_Type|Problem Type and Sub-Problem Type]]
 +
:* https://dahuawiki.com/Firmware_Templates
 +
:* https://dahuawiki.com/Firmware_by_Device_Tabbed
 +
:* https://dahuawiki.com/Firmware_Templates
 +
:* https://dahuawiki.com/Kits
 +
:* [[Internal:Name_Rule]]
 +
:* https://dahuawiki.com/Internal:Empower
 +
:* [[Internal:DSS_Windows|DSS Windows]]
 +
:* [[Internal:Deep_Learn|Deep Learn]]
 +
:* [[Internal:Customer_Lookup|Authorized Customer Lookup]]
 +
:* [[Internal:ANPR|ANPR Automatic Number Plate Recognition]]
 +
* [[Internal:Internal_Only/Training|Training]]
  
−
===Salesforce===
 
−
[https://dahuawiki.com/index.php?action=ajax&title=-&rs=SecureFileStore::getFile&f=/b/b3/Salesforce_User_Guide.pdf  Sales force guide]
 
−
*Production: https://dahuatech.my.salesforce.com
 
 
====Salesforce Case Status Quick Reference====
 
====Salesforce Case Status Quick Reference====
 
[[file:SF_Case_Status_Reference.png]]
 
[[file:SF_Case_Status_Reference.png]]
  
−
===Work in Progress===
 
−
*[[Internal:DSS_Windows|DSS Windows]]
 
−
*[[Internal:Deep_Learn|Deep Learn]]
 
−
*[[Internal:Customer_Lookup|Authorized Customer Lookup]]
 
−
*[[Internal:ANPR|ANPR Automatic Number Plate Recognition]]
 
 
===Product Pages===
 
===Product Pages===
−
*[http://www.dahuasecurity.com/en/us/category.php?cid=934 Access Control DNA] = [[Access_Control]]
+
:* [http://www.dahuasecurity.com/en/us/category.php?cid=934 Access Control DNA] = [[Access_Control]]
−
*[http://www.dahuasecurity.com/en/us/category.php?cid=944 Video Intercom DNA] = [[Video_Intercom]]
+
:* [http://www.dahuasecurity.com/en/us/category.php?cid=944 Video Intercom DNA] = [[Video_Intercom]]
−
*[http://www.dahuasecurity.com/en/us/category.php?cid=684 Multi-Sensor DNA] = [[Multi-Sensor]]
+
:* [http://www.dahuasecurity.com/en/us/category.php?cid=684 Multi-Sensor DNA] = [[Multi-Sensor]]
−
*[http://www.dahuasecurity.com/en/us/category.php?cid=556 Fisheye DNA] = [[Fisheye]]
+
:* [http://www.dahuasecurity.com/en/us/category.php?cid=556 Fisheye DNA] = [[Fisheye]]
−
*[http://www1.dahuasecurity.com/products_category/dss-20.html DSS] = [[DSS]]
+
:* [http://www1.dahuasecurity.com/products_category/dss-20.html DSS] = [[DSS]]
−
 
 
 
===Dahua Irvine Inventory List===
 
===Dahua Irvine Inventory List===
−
*[[Internal:Dahua_Irvine_Inventory_List|Dahua Irvine Inventory List]]
+
:* [[Internal:Dahua_Irvine_Inventory_List|Dahua Irvine Inventory List]]
−
 
+
:* Live Demos
−
*Live Demos
 
 
User: admin
 
User: admin
−
PW: DahuaWIN2017  
+
PW: DahuaWIN2017
  
 
===Wiki Processes===
 
===Wiki Processes===
−
*[[Internal:System_Photos_Process|System Photos Process]]
+
:* [[Internal:System_Photos_Process|System Photos Process]]
−
*[[Internal:Example_Photos_Process|Example Photos Process]]
+
:* [[Internal:Example_Photos_Process|Example Photos Process]]
−
*[[Internal:PDF_Banner_Process|PDF Banner Process]]
+
:* [[Internal:PDF_Banner_Process|PDF Banner Process]]
−
*[[Internal:Database_Photos_Process|Database Photos Process]]
+
:* [[Internal:Database_Photos_Process|Database Photos Process]]
−
*[[Internal:Wiki_Article_How_To|How to create a wiki article]]
+
:* [[Internal:Wiki_Article_How_To|How to create a wiki article]]
−
*[[Internal:Product_Page_How_To|How to create a product page]]
+
:* [[Internal:Product_Page_How_To|How to create a product page]]
−
====Font Awesome Reference-Lorex====
+
:* [[Tester_Product_Page_Template|Product Page Template Bar]]
−
*[xxx <ul class="fa-ul">  <li><i class="fas fa-arrow-alt-circle-down fa-4x" style="color:midnightblue;></i></li></ul>] -Firmware
+
:* [[Internal:Internal_Only/AwesomeFont|AwesomeFont Reference]]
−
 
+
:* [[Internal:File_Repo|File Repo]]
−
*[xxx <ul class="fa-ul">  <li><i class="fab fa-windows fa-4x" style="color:midnightblue;></i></li></ul>] -Windows
 
−
 
 
−
*[xxx <ul class="fa-ul">  <li><i class="fab fa-apple fa-4x" style="color:midnightblue;"></i></li></ul>] -Apple
 
−
 
 
−
*[xxx <ul class="fa-ul">  <li><i class="fas fa-file fa-4x" style="color:midnightblue;></i></li></ul>] -File
 
−
 
 
−
*[xxx <ul class="fa-ul">  <li><i class="fas fa-bolt fa-4x" style="color:midnightblue;></i></li></ul>] -Quick Start Guide
 
−
 
 
−
*[xxx <ul class="fa-ul">  <li><i class="fas fa-book fa-4x" style="color:midnightblue;></i></li></ul>] -Manual
 
−
 
 
−
*[xxx <ul class="fa-ul">  <li><i class="fas fa-network-wired fa-4x" style="color:midnightblue;></i></li></ul>] -Network Quick Start
 
−
 
 
−
*[xxx <ul class="fa-ul">  <li><i class="fas fa-file fa-4x" style="color:midnightblue;></i></li></ul>] -spec
 
−
 
 
−
====Font Awesome Reference-DNA====
 
−
*[xxx <ul class="fa-ul">  <li><i class="fas fa-arrow-alt-circle-down fa-4x" style="color:darkred;></i></li></ul>] -Firmware
 
−
 
 
−
*[xxx <ul class="fa-ul">  <li><i class="fab fa-windows fa-4x" style="color:darkred;></i></li></ul>] -Windows
 
−
 
 
−
*[xxx <ul class="fa-ul">  <li><i class="fab fa-apple fa-4x" style="color:darkred;"></i></li></ul>] -Apple
 
−
 
 
−
*[xxx <ul class="fa-ul">  <li><i class="fas fa-file fa-4x" style="color:darkred;></i></li></ul>] -File
 
−
 
 
−
*[xxx <ul class="fa-ul">  <li><i class="fas fa-bolt fa-4x" style="color:darkred;></i></li></ul>] -Quick Start Guide
 
−
 
 
−
*[xxx <ul class="fa-ul">  <li><i class="fas fa-book fa-4x" style="color:darkred;></i></li></ul>] -Manual
 
−
 
 
−
*[xxx <ul class="fa-ul">  <li><i class="fas fa-network-wired fa-4x" style="color:darkred;></i></li></ul>] -Network Quick Start
 
−
 
 
−
*[xxx <ul class="fa-ul">  <li><i class="fas fa-file fa-4x" style="color:darkred;></i></li></ul>] -spec
 
  
 
===LearnDahua Enrollment Codes===
 
===LearnDahua Enrollment Codes===
−
*Dahua Basics -LearnBasics
+
:* Dahua Basics -LearnBasics
−
*IVS: Technical Training -DahuaWIN
+
:* IVS: Technical Training -DahuaWIN
−
*Technical Support Operations -DahuaWIN
+
:* Technical Support Operations -DahuaWIN
−
*DSS Intro -LearnDSS
+
:* DSS Intro -LearnDSS
−
*HCVR & XVR Internal Training -LearnXVRandHCVR
+
:* HCVR & XVR Internal Training -LearnXVRandHCVR
−
*Presentation Resource -LearnPPT
+
:* Presentation Resource -LearnPPT
−
*Technical Training -LearnTT
+
:* Technical Training -LearnTT
−
*Technical Assessment -LearnTest
+
:* Technical Assessment -LearnTest
−
 
 
−
===Software===
 
−
*[https://dahuawiki.com/images/Software/ Software Download Links]
 
−
 
 
−
===Product Pages===
 
−
====International Model====
 
−
 
 
−
=====IP-Based=====
 
−
[[file:OLDNVRIcon.jpg|link=International:NVRSpecs|300px]][[file:OLDNetworkPTZIcon.jpg|link=International:INT/IP_PTZ|300px]][[file:OLDIPCamera.jpg|link=International:IPCSpecs|300px]]
 
  
−
=====HD-CVI=====
+
===Report a Salesforce Problem===
−
[[file:OLDHDCVIDVR.jpg|link=International:HDCVISpecs|300px]][[file:OLDHDCVIPTZIcon.jpg|link=International:INT/HD_CVI_PTZ|300px]][[file:OLDHDCVICameraIcon.jpg|link=International:HDCVICameraSpecs|300px]]
+
<html><iframe src="https://docs.google.com/forms/d/e/1FAIpQLSf-eB5Q2TLjc6ZeesJbc_SM2-1TbDNhM1C-6cpmDVUaDMthaA/viewform?embedded=true" width="640" height="912" frameborder="0" marginheight="0" marginwidth="0">Loading...</iframe></html>
  
−
====Firmware Search Tool:International Model====
 
−
[[file:OLDNVRIcon.jpg|link=International:Firmware_Search_Tool/International/NVR|300px]][[file:OLDIPCamera.jpg|link=International:Firmware_Search_Tool/International/IP_Camera|300px]]
 
−
[[file:OLDHDCVIDVR.jpg|link=International:Firmware_Search_Tool/International/DVR|300px]]
 
  
 
[[Category:Internal]]
 
[[Category:Internal]]

Latest revision as of 14:53, 5 March 2020

Dahua USA Internal Information

Online Software

  • Salesforce Production Server

  • Bomgar

  • uJet

  • Avaya Phone System

Serial Lookup

  • Serial Lookup Tool 1

  • Serial Lookup Tool 2

  • Serial Lookup Tool 3

Dahua Sites

  • Main Site (USA)

  • Main Site (International)

  • Learn Dahua

  • Dealer Portal

  • GKS-Internal Only Knowledge Base

  • Lorex Wiki

Reporting and Reference

  • Process

  • Salesforce Instructions

  • Global To Do

  • Call Scripts

  • Request Time Off

  • Reporting

  • Customer Satisfaction Survey

  • Escalation file:Checklist

  • RMA Process

  • Q&A

  • Sales

  • Salesforce Request List


P2P Websites

  • www.dahuap2pcloud.com
  • www.easy4ipcloud.com

Non-Dahua

  • Digimerge

  • Empower

  • ADT Online Resource

  • Digimerge DDNS

  • FLIR DDNS

LeChange RMA

For LeChange devices that have been approved for RMA go through the Following Process:

  • Get the model number, shipping address, email, and contact number if not already had.
  • Set Status to RMA Pending and enter the RMA Reason and Type.
  • Save the case, it will automatically be transferred to the DNA - RMA Queue.
  • From the DNA - RMA Queue approve the RMA take ownership back over the case.
  • Send an email to ALL the following:
jessica.oviedo@lorextechnology.com (Main To)
joe.lee@lorextechnology.com ( Additional To )
jp.wenger@dahuatech.com ( CC )
Steven.Mei@dahuatech.com ( CC )
  • In the email, state the reasons for RMA, model of the device, and whether or not they need replacement cameras as well. Request the tracking number for the unit as well.
  • Make sure that all parties are kept in the loop throughout the RMA process.
  • Once the unit has been shipped, send tracking information to the customer by email.

Report a Problem

  • Bug Tracker

  • Report a Problem with DahuaWiki

  • Report an Issue

Product Information Links

  • Name Rule Authorization

  • Device Credentials

  • DVR, XVR, HCVR, IVS and Fisheye

  • Where Purchased

Phone Numbers

Name Department Phone Number Email
Dahua North America-Technical Support Technical Support 877.606.1590 Support.USA@DahuaTech.com
Dahua North America-Dealer Line Technical Support 866.302.6735 dealersupport.usa@dahuatech.com
Dahua North America-Internal Only Tech Support Technical Support 866.302.6735 InternalSupport.USA@dahuatech.com
Lorex Technical Support Technical Support 877.755.6739 Support@LorexTechnology.com
Empower Technical Support Technical Support 949.204.3226 empowersupport@unisight.net
LeChange Technical Support Technical Support 800.883.4120 support.usa@lechange.com
ADT (Alpha) Technical Support Technical Support 877.609.1936 alphasupport.usa@dahuatech.com

Product Management

Adjusted Product Line Responsibility

Others

Angela Huang

IP Camera, Thermal Camera, HDCVI Camera, Accessory (camera relevant )                                                                                                                                 

Ordering system maintenance support from product perspective                                                                                              On-site product vetting support for video products

Lucas Zheng

NVR, HCVR DVR, Penta DVR, Bundles, Transmission,  Display, Accessory (storage/transmission relevant), DSS Express

Public Cloud relevant, On-site product vetting support for video products

Jordan Che

PTZ Camera, IP Environmental Camera, Intercom, Access Control, 3rd party VMS integration support.

On-site product vetting support for intercom & access control  products

Projects

Salesforce Case Status Quick Reference

SF Case Status Reference.png

Product Pages

Dahua Irvine Inventory List

User: admin PW: DahuaWIN2017

Wiki Processes

LearnDahua Enrollment Codes

  • Dahua Basics -LearnBasics
  • IVS: Technical Training -DahuaWIN
  • Technical Support Operations -DahuaWIN
  • DSS Intro -LearnDSS
  • HCVR & XVR Internal Training -LearnXVRandHCVR
  • Presentation Resource -LearnPPT
  • Technical Training -LearnTT
  • Technical Assessment -LearnTest

Report a Salesforce Problem

Retrieved from "https://DahuaWiki.com/index.php?title=:Internal_Only&oldid=57997"