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Difference between revisions of ":Process/Reporting May"

(Salesforce Backend Changelog)
(Overall)
 
(2 intermediate revisions by the same user not shown)
Line 5: Line 5:
 
*Abandoned from 18.16% to less than 10%
 
*Abandoned from 18.16% to less than 10%
 
*Occupancy from 52.36% to 70% or better
 
*Occupancy from 52.36% to 70% or better
 +
*Get Originating Queue Info from Avaya into Salesforce
 +
 
===Tier 1===
 
===Tier 1===
 
===Tier 2===
 
===Tier 2===
Line 23: Line 25:
 
*Dahua Device Type Case Field Added
 
*Dahua Device Type Case Field Added
 
*Unresolvable Case Field Added
 
*Unresolvable Case Field Added
 +
*Escalation Counter Case Field Added
 +
*DNA-Escalation Counter Workflow created
  
 
==Week 2:==
 
==Week 2:==

Latest revision as of 14:11, 10 May 2019

Goals

Overall

  • VPN Setup for Avaya
  • uJet Integration Working
  • Abandoned from 18.16% to less than 10%
  • Occupancy from 52.36% to 70% or better
  • Get Originating Queue Info from Avaya into Salesforce

Tier 1

Tier 2

Link to Master Reporting

Click here to access Master Reporting

Week 1:

Salesforce Backend Changelog

  • 3rd Party VMS Case Field Added
  • 3rd Party Alarm Case Field Added
  • 3rd Party Access Control Case Field Added
  • 3rd Party Cloud Case Field Added
  • DNA-Voicemail Routing 2019 Workflow Created
  • Operating System Case Field Added
  • Dahua Device Type Case Field Added
  • Unresolvable Case Field Added
  • Escalation Counter Case Field Added
  • DNA-Escalation Counter Workflow created

Week 2:

Salesforce Backend Changelog

Week 3:

Salesforce Backend Changelog

Week 4:

Salesforce Backend Changelog

Week 5:

Salesforce Backend Changelog