Difference between revisions of ":Process/Reporting May"
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*Abandoned from 18.16% to less than 10% | *Abandoned from 18.16% to less than 10% | ||
*Occupancy from 52.36% to 70% or better | *Occupancy from 52.36% to 70% or better | ||
| + | *Get Originating Queue Info from Avaya into Salesforce | ||
| + | |||
===Tier 1=== | ===Tier 1=== | ||
===Tier 2=== | ===Tier 2=== | ||
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*Dahua Device Type Case Field Added | *Dahua Device Type Case Field Added | ||
*Unresolvable Case Field Added | *Unresolvable Case Field Added | ||
| + | *Escalation Counter Case Field Added | ||
| + | *DNA-Escalation Counter Workflow created | ||
==Week 2:== | ==Week 2:== | ||
Latest revision as of 14:11, 10 May 2019
Contents
Goals
Overall
- VPN Setup for Avaya
- uJet Integration Working
- Abandoned from 18.16% to less than 10%
- Occupancy from 52.36% to 70% or better
- Get Originating Queue Info from Avaya into Salesforce
Tier 1
Tier 2
Link to Master Reporting
Click here to access Master Reporting
Week 1:
Salesforce Backend Changelog
- 3rd Party VMS Case Field Added
- 3rd Party Alarm Case Field Added
- 3rd Party Access Control Case Field Added
- 3rd Party Cloud Case Field Added
- DNA-Voicemail Routing 2019 Workflow Created
- Operating System Case Field Added
- Dahua Device Type Case Field Added
- Unresolvable Case Field Added
- Escalation Counter Case Field Added
- DNA-Escalation Counter Workflow created
