Notice: Firmware Links Under Maintenance We are currently undergoing maintenance on all firmware links. If any links are inaccessible, please email or contact Tech Support for the firmware. We appreciate your patience during the maintenance, thank you for your understanding.

Difference between revisions of "Troubleshoot/NVR/Network Keyboard Troubleshoot"

(Keyboard can not control NVR.)
(Keyboard can not control NVR.)
Line 6: Line 6:
 
* Ensure firmware on both NVR and Keyboard are up to date.
 
* Ensure firmware on both NVR and Keyboard are up to date.
 
* Third Party NVR is not compatible. 
 
* Third Party NVR is not compatible. 
* Ensure "type" is correct on the menu for the device such as NVR, DVR and PTZ.  
+
* Ensure "type" is correct on the menu of the keyboard for the device such as NVR, DVR and PTZ.  
  
 
NKB1000
 
NKB1000

Revision as of 19:45, 19 May 2016

Keyboard can not control NVR.

  • Serial port setup is not correct
  • The USB port is not setup for it either.
  • Keyboard firmware is not installed.
  • Network cable or USB cable is not hooked up or messed up.
  • Ensure firmware on both NVR and Keyboard are up to date.
  • Third Party NVR is not compatible. 
  • Ensure "type" is correct on the menu of the keyboard for the device such as NVR, DVR and PTZ.

NKB1000

Nkbwiki.jpg


NKB3000

NKB3000.jpg