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Revision as of 16:01, 8 March 2019
Contents
February 2019
Week 1: February 3 to 9
Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed |
---|---|---|---|---|---|---|---|---|---|
Dahua North America | 537 | 80 | 102 | 14 | |||||
FLIR | 334 | 31 | 0 | ||||||
Lorex | 7579 | 658 | - | - | 7493 | 6590 | - | 580 | 489 |
Empower | 2 | 1 | |||||||
TOTAL |
Week 2: February 10 to 16
Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed |
---|---|---|---|---|---|---|---|---|---|
Dahua North America | 501 | 74 | 97 | ||||||
FLIR | 300 | 19 | 0 | ||||||
Lorex | 7063 | 661 | - | - | 7099 | 6330 | - | 535 | 397 |
Empower | 3 | 0 | |||||||
TOTAL |
Week 3: February 17 to 23
Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed |
---|---|---|---|---|---|---|---|---|---|
Dahua North America | 406 | 61 | 145 | ||||||
FLIR | 391 | 17 | 0 | ||||||
Lorex | 7292 | 773 | |||||||
Empower | 4 | 1 | |||||||
TOTAL |
Week 4: February 24 to March 2
Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed | CSAT Average | QA Average |
---|---|---|---|---|---|---|---|---|---|---|---|
Dahua North America | 461 | 68 | 59 | 578 | 236 | 5 | 2 | 6 | |||
FLIR | 389 | 31 | 0 | 353 | 595 | 0 | 0 | 7 | |||
Lorex | 6,632 | 12,094 | 418 | 248 | |||||||
Empower | 3 | 0 | 0 | 5 | 0 | 0 | 0 | 1 | |||
TOTAL | 7,568 | 12,925 | 420 | 262 |