Notice: Firmware Links Under Maintenance We are currently undergoing maintenance on all firmware links. If any links are inaccessible, please email or contact Tech Support for the firmware. We appreciate your patience during the maintenance, thank you for your understanding.
Difference between revisions of ":Process/Reporting February"
(→Week 4: February 24 to March 2) |
(→Top 10-Problem Type Template) |
||
Line 291: | Line 291: | ||
|| | || | ||
|} | |} | ||
− | ====Top 10-Problem Type | + | ====Top 10-Problem Type==== |
{| id="resource_PT1" class="wikitable" | {| id="resource_PT1" class="wikitable" | ||
!|Problem Type | !|Problem Type |
Revision as of 16:51, 8 March 2019
Contents
February 2019
Week 1: February 3 to 9
Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed |
---|---|---|---|---|---|---|---|---|---|
Dahua North America | 537 | 80 | 102 | 14 | |||||
FLIR | 334 | 31 | 0 | ||||||
Lorex | 7579 | 658 | - | - | 7493 | 6590 | - | 580 | 489 |
Empower | 2 | 1 | |||||||
TOTAL |
Week 2: February 10 to 16
Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed |
---|---|---|---|---|---|---|---|---|---|
Dahua North America | 501 | 74 | 97 | ||||||
FLIR | 300 | 19 | 0 | ||||||
Lorex | 7063 | 661 | - | - | 7099 | 6330 | - | 535 | 397 |
Empower | 3 | 0 | |||||||
TOTAL |
Week 3: February 17 to 23
Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed |
---|---|---|---|---|---|---|---|---|---|
Dahua North America | 406 | 61 | 145 | ||||||
FLIR | 391 | 17 | 0 | ||||||
Lorex | 7292 | 773 | |||||||
Empower | 4 | 1 | |||||||
TOTAL |
Week 4: February 24 to March 2
Type | Inbound Calls | Outbound Calls | Abandoned | Voicemails | Cases Created | Cases Closed | Escalated Cases | RMA Created | RMA Completed | CSAT Average | QA Average |
---|---|---|---|---|---|---|---|---|---|---|---|
Dahua North America | 461 | 68 | 59 | 578 | 236 | 5 | 2 | 6 | 80% | ||
FLIR | 389 | 31 | 0 | 353 | 595 | 0 | 0 | 7 | N/A | ||
Lorex | 6,632 | 12,094 | 418 | 248 | 90% | ||||||
Empower | 3 | 0 | 0 | 5 | 0 | 0 | 0 | 1 | N/A | ||
TOTAL | 7,568 | 12,925 | 420 | 262 | 85% |
Top 10-Problem Type
Problem Type | Number of Cases Created |
---|---|
1. | 1 |
2. | 1 |
3. | 1 |
4. | 1 |
5. | 1 |
6. | 1 |
7. | 1 |
8. | 1 |
9. | 1 |
10. | 1 |
TOTAL | TOT |